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April 2024 by Sue V.
I just got back from this store that I have shopped at it on a regular basis for many years. But my experience at the checkout counter today was so bad that I will never go back. Aaron, the clerk who waited on me did not put my bags in the cart, (as the other store clerks have always done) and when I had the "audacity" to ask for help, his response was "you didn't ask for help, and I was moving onto the next customer". Seriously? Then another store employee (who was standing around doing nothing) chimed in stating that he didn't HAVE to put my bags in the cart. Then she added "Hey, he put them in the bags", like I should be grateful that he did that much for me! Smart & Final is not a "bag your own groceries" store, and being treated like an annoyance when you ask for help (especially for seniors, such as myself) is an abomination, and should not be tolerated by customers or Smart & Final! The final straw was when I was leaving and the other store employee called out to me in a very sarcastic tone "Have a nice day!" Why does Smart & Final allow customers to be treated this way by spoiled children who do not even possess good manners, lack basic social skills and gang up on customers? I spent over $100 of my hard-earned money in this store today to be treated like this? Never again! Smart & Final has lost a loyal customer! I'll pay more at another store that has employees that actually treat their customers with respect.
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March 2024 by Christine J.
I'll never step foot in this store again. Just left about 30 seconds ago. I was right in the middle of speaking to the checker and she started talking to someone else who grabbed her attention. I stood there with my eyes fixed on her to see if she would let me finish my question. Nope she handed me my receipt and change with absolutely no eye contact and moved on. Couldn't care less about what my question was. Poor customer service!
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March 2024 by George H.
Smart and final rebrand opening 2-21-24. Near by stores Walgreens, Xevichez, REI, Brighter Veterinary Clinic
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March 2024 by Peter Xaymountry
I stopped by this Smart & Final today to get some CVT soft serve ice cream since this is one place that has it. I found parking easily since this store is in a big plaza which I'm familiar with since I come a lot but never to this Smart & Final. Today during the afternoon they had some scouts selling girls scout cookies at the exit. They also have a balloon arch at the entrance. The store looks big inside and very organized. I kinda of figure where the ice cream section is and found what I wanted easily. I didn't see a self checkout area here so I think it's all cashier station. The cashier that helped me did not look like he enjoys being there. His body language was like annoyed and just overall negative. But I still treated him with respect and told him to have a great day.
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March 2024 by Peter X.
I stopped by this Smart & Final today to get some CVT soft serve ice cream since this is one place that has it. I found parking easily since this store is in a big plaza which I'm familiar with since I come a lot but never to this Smart & Final. Today during the afternoon they had some scouts selling girls scout cookies at the exit. They also have a balloon arch at the entrance. The store looks big inside and very organized. I kind of figure where the ice cream section is and found what I wanted easily. I didn't see a self checkout area here so I think it's all cashier station. The cashier that helped me did not look like he enjoys being there. His body language was like annoyed and just overall negative. But I still treated him with respect and told him to have a great day.
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February 2024 by Karen La
15-20 people in line and only 1 cashier working?! Wth!
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January 2024 by Carolina Juarez
Wow, easy, there were almost no people, quick to buy and quick to pay. And everything was super good.?
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January 2024 by Marc Jacobson
Courteous checker
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December 2023 by Dan F.
Wow if the checkout folk could care any less it would be a world record. The service at this location is nonexistent so if you have an issue don't ask because they don't care! Very disappointing as this used to be a nice neighborhood store but that is long gone.
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August 2023 by Gio D.
This has to be the best produce department ever! I go in the morning I go in at night and it looks amazing. Everything looks so fresh! I go in at least every other day to buy my produce and groceries here. Great environment, clean and staff is very friendly. I drive couple extra miles to go to this one. Keep it up!
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July 2023 by Eloy S.
Mariela had poor hygiene and extremely bad customer service . Racial profiling , saying that she had to check my cart, for what? She's assuming I'm stealing . She needs to get checked or fired asap. Very unprofessional!!!
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July 2023 by Steven Vasquez
Everyone in this store needs to be fired and replaced.Was it that I took my time shopping or the color of my skin? That made you guys call security harass me to pay for my stuff and then told to get out.then try to say I was harassing him. That is my experience here at this store.
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May 2023 by Manny Liceaga
Excellent customer service. Store always stocked and neat.
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May 2023 by Richard W.
I went in to buy some chips, bulk water and 24 ct Coke Zero. The cashier (male) never said a word. He just stood there so I lifted up the water so he could scan it. I had placed the chips and Coke on the conveyor. He never lifted the coke. After I paid he just stood there, so I walked over and picked up the coke myself and placed it in the basket. He never thanked me for shopping there or lifting the coke. He never said a word except ask for another cashier to assist him. There were 2 people in line behind me. Horrible customer service. Plenty of other shopping options.
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April 2023 by John L.
OMG!! Never have I met a RUDE manager like Ingrid!! My wife called several times, and Ingrid and the other girl kept hanging up on her. She was trying to find a manager that works there, and they were just HORRIBLE!!! Whatever little girls that were working at 9:30pm on 4/11/23 should be fired. Customer's don't have TIME for these kiddie games.What the HELL S&F??????? Sticking with Costco from now on!