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July 2023 by Inder T.
Visited this location on 7/30 after attempting to return my online purchase twice- at two previous locations that claimed to be open during regular business hours but were actually closed upon my arrival. This being the third location I'm having to drive to, just to return one item- I was hoping to return my item without any problems but nope, not the case. As soon as I went up to the counter, the associates (Alice and Melissa) asked me defensively if I had all my receipts. I provided them the receipts and was told that my "30 day return policy" window had ended and I was only eligible for an exchange. I showed her an email from customer service that stated "my 30 day window" begins on the day that my item arrived to my house. So I had until 8/2 to return my item. After I showed the manager the email, (with attitude) she told me that I should have called the store in advance to tell them I wanted to make a return and then proceeded to refund my money to my card. I don't understand why I would need to call the store in advance to make a return upon arrival? Why would the store need a few hours to prepare to make one return? Corporate needs to take appropriate measures to ensure that managers are aware of return policies and how to provide friendly customer service. Will not be shopping at this location or brand again. Extremely disappointed with this experience.
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June 2023 by Monique H.
I walked I today Tuesday June 13 at 3:30pm the lady working was very rude with a horrible face on not helpful at all I would not want to buy anything from that lady. The man that was there was trying to be helpful but I just couldn't with that lady's attitude
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March 2023 by Raleigh Alvarez
Great customer service really friendly associates
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February 2023 by Tahra H.
I just left the store and instantly knew I needed to review them. They were A.M.A.ZI.N.G, especially Renee. An angel honestly, so nice and helpful. An awesome experience. Thank you Renee!!
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January 2023 by Rosana Rodriguez
WORST CUSTOMER SERVICE EVER!! This is the closest Steve Madden to me and every time I go I have to deal with the terrible customer service. The girls who work here always have the rudest attitude and make you feel every unwelcome. They have no manners at all!
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March 2022 by Nikki Foster
When I walked in the lady behind the register wasn't busy and offered to help. I have big feet so they didn't have a lot of shoes in my size. I was asking the lady for multiple shoes at one time just in case they didn't have one. Long story short, I noticed that she wasn't actually looking for shoes for me at all as she was now trying to assist 3 other ppl and was now ringing them up even though there were other associates that could've helped. She literally discarded me as a customer all together and I'm assuming the other associates didn't help because they assumed she was helping me as she still had one of my shoes in her hand but in return Steve Madden lost a big sale. I was looking to purchase every shoe that they had in my size but I do not spend my dollar where it is not appreciated. It felt a bit like racial profiling and it really bothered me seeing that they actually had a pair of shoes in stock that I had been looking for since they came out but her blatant disrespect made me leave without spending a dime. Im glad I did because the Steve Madden brand should be ashamed at how their employees treat their Black customers because I was definitely the only Black person in the store.
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May 2021 by P H.
Daniele is the best! She helped me find the shoe size I needed for the great black combat boots that were almost sold out. She was patient and even helped me get them shipped to my address when I couldn't make it over that way before closing time! The customer service was great and I know it's been hard during Covid for everyone but they were great!
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September 2019 by Patsy P.
Cheap quality shoes that use real animal products... I can't get behind that
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April 2019 by Tiffany H.
Thank you fl Gaby for your amazing service and always being so helpful. She is so amazing. I give her 6 STARS for being so sweet, attentive, and kind.She will always greet you with a smile. Simply amazing and honest. Thank you...
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March 2019 by Carl Tyler
Best & Comfortable Men's shoes.
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December 2018 by Goldie C.
This location is really the best because of ruby! She's a wonderful person and is sooo helpful when I'm looking for shoes and accessories. I'll be heartbroken if she leaves.
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November 2018 by Krystál P.
Very rude and horrible customer service. Tried to order a shoe and they asked my husband if I was always this way when I said I was disappointed that they could not order the shoe so let's leave. She also snatched the shoes out of my hand and laughed about it. It was unprofessional and I will NEVER return to this store again.
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November 2018 by Jack S.
Came in on black friday and had great help was quick and easy. Gabby was the girl who helped me and she was amazing helping out! Got me the shoe i wanted and gave personal attention even on such a busy day! Ask for her next time you come in
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November 2018 by Destiny M.
Thank you Chris!!! I I really wanted a pair of shoes and they didn't have my size in the store. I had an event that I really wanted to wear them to but the event was 2 days away. The store manager Chris did everything he could to make sure I had the exact pair I wanted before my event. Great customer service here and great deals!!! Go spend your moneyyyy here!
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November 2018 by Samantha S.
I had the BEST experience here today! I shop... a lot ... and usually have pretty bland experiences and sometimes terrible ones but it's rare that you come across a great experience all around! A friend of mine and I came in to browse and left with the cutest purchases thanks to Chris Cardenas! He was outstanding ! Such a honest, funny and inviting experience! We were laughing the entire time while trying on shoes and chatting away. He is an absolutely incredible soul and we will definitely be coming back and bringing family and friends because I truly don't think you can beat experiences like this and this is coming from someone who used to work at a high end retail store ! He was fantastic! Thank you Chris!