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August 2023 by Felix Naim
Bali (Iqbal) was extremely helpful and professional, and patiently addressed all of my banking needs.
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July 2023 by flamingomay21 j
Bolly left me a voice message with a phone number. I called back the voice message told this phone doesn't support voice mail. I couldn't reach him and my appointment was cancelled. This branch is no longer serving as it used to be, their service is poor.
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June 2023 by Jacob Mkhitarian
Horrible bank! I was in a rush and needed to take out cash. The doors are locked at 12:15pm during the day on a Wednesday! The manager comes out and tells me they are closed for a hour due to teller needing a break (since they only had one teller) what kind of bank does this?? I will make sure to switch banks. This is how they treat their customers of 20+ years
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May 2023 by Stan Byun
The banker that assisted me IQ**L S. was great -- knowledgable and customer service was excellent.
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September 2022 by Darren May
Sometimes things do not make sense and are illogical at Wells Fargo. I needed to close an account so I went to a branch. I believe a branch should be able to do pretty much anything relating to your banking needs. When I arrived at the branch I was told that they could not close my account but I could withdraw all the funds "zero out accounts", then call the 800 number and they will assist in closing accounts. This was striking as I think of a banking branch as a place where all your banking needs could be taken care of. After leaving the branch and calling the 800 number and being on hold, I was told by phone representative that she could not close account since the branch withdrawal was pending and that I will need to wait for my in branch cash withdrawal to clear before account can be closed. Please excuse my sarcasm but what is the purpose of a branch at Wells Fargo? Secondly why would a cash withdrawal made at a branch be a pending transaction ( pretty straight forward cash withdrawal is money out with nothing pending, account has no money, nothing pending).Third if the powers to close an account are given to a call center then they should have the ability to close an account when a pending cash withdrawal shows since there is nothing pending from a in branch cash withdrawal. I cannot imagine a reason for these protocols to be set in place other than just inconvinience the customer. If I did not have direct deposit on my other accounts, which I am in the process of moving to another institution. I would withdrawal all my money from accounts that day and called the next day (sarcasm) once the pending cash withdrawals cleared. I am sorry but after being a customer for almost two decades it is time to part my way with Wells Fargo as I cannot imagine any situation that justifies the protocols used to close an account.
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September 2022 by Waqas Memon
This branch is better than many other Wells Fargo branches I have been in years, I used to go to Reseda but lines over there are Horrible now since after Pandemic things are not same so I guess we need to get used to for ling lines and short staffed.. Tellers and Bankers are amazing at this branch always want to help their customers..
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September 2022 by Debra Lewis
This is the worst WF in the valley. They only have one teller with a manager either in the back or sitting behind the glass. Get it together. Where's the customer service?!
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May 2022 by Daisy L.
This place does not even deserve one star. Unfortunately I have to choose one to post this review. Long story short, I have been receiving a lot of fraud on my Wells Fargo accounts and money not arriving. Not too sure who is causing all this but it has been a recurrent theme. Also, this bank being currently closed, is a lie. Have a good one
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January 2022 by Peter X.
My fiancée came to this Wells Fargo to withdraw some cash since we went next door to get some ice cream. They have 3 ATM station outside and the lighting is alright here so you can feel somewhat safe. The place has tons of parking so you won't have an issue there. She didn't have any issue, my only request would've been that the ATM is indoor instead of outdoor.
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October 2021 by Nicole Martinez
Adding: I emailed over the course of several days and finally recieved a letter basically saying "sorry your preferred location closed we have other locations". The point was the closed without notifying those with appointments. Wanted to open an account for my child. They said an appointment is required. I waited 3 weeks for my appointment. Morning of appointment I recieved an email reminder. We got there and they were "Temporarily Closed" according to signs on the door.
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September 2021 by Aimee Hom
The last few times I’ve gone to this location, different days of the week and times of day and there has been 1 teller and a line out the door. A manager (?) told me to get use to it because this is how banks will be from now on.The tellers are all very nice!
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August 2021 by Ane V.
I accompanied my daughter to update his dads account. I just waited on the red zone as there is no line. Ooops sorry . She was in and out of the car fast.
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July 2021 by Fernando C.
Have banked with Wells Fargo for over 20 years. WF holds the mortgage for both my home and company building. All I wanted to do is shorten the finance years on my home with a low rate finance. We'll after 7 months of working on the refinance I have canceled the request. Needless to say I am very disappointed and will be moving to another bank! Do I have to say that WF was fined by the US Government for making fraudulent accounts! So who is on the wrong side here!
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July 2021 by Angelina A.
So I had walked into the Chatsworth Wells Fargo couple days ago and they had told me I need to make an appointment to come in for a business account and better yet get any type of account I needed an appointment.So I had done as they said first available was online at the porter ranch for today at 12 pm. I walked in and no body was expecting me and multiple employees asked why I was there and who I came to see when online it doesn't say the employees name. So MAC one of the personal bankers kept saying you can also open the account online, when I clearly made an appointment to come do it in person. He asked his co worker Lusine or Lucy if she can cover for him while he's at lunch and take care of this 12pm appointment they did not know about and she refused as well. Not to mention when I walked into the bank before Mac came from the inside part there were two girl personal bankers sitting on their desks and none of them approached me to ask why I'm there instead I went sat down alone and they just kept staring at me as if I'm suppose to go appraHorrible customer service horrible uncaring people that waisted my valuable time. So he came asked for the articles, ETI number and franchise tax board papers. He said that's all I need thinking I don't have it. Once I provided it he asked for job approval papers which no bank has ever asked me don't even know what that is he was just doing everything in the world to not help me and go to his lunch. Honestly I'm so disgusted of Wells Fargo. I was referring my family here to open accounts now I'm going to refer them to another bank. Good job MAC, Lusine or Lucy whatever your names are. I hope after your manager reads this checks up on all the work you do during the hours your paid because literally everyone looked bored and there were no customers. Attached is my confirmation for today's appintoment they had no idea about and scheduled their business banker on lunch on my exact appointment time lol
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January 2021 by lilit B
Horrible service. Manager was less helpful than the teller himself and she was extremely rude to my husband and wasn’t able to cash my check we went to another location and were helped with no issues.
