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April 2024 by Mila Mitra
i usually love wetzels pretzels. i have since i was probably 5(?) and what i experienced today just didnt sit right with me. its my birthday, and i have the app with the birthday deal, but the lady at the counter said the scanner wasnt working or some bullcrap like that. i then daid something along the lines of, "cmon its my birthday. cant you just give it to me this time?" and she just refused. i would have given 4 stars before this (4 because they are hella expensive), but now 1 is the maximum.
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December 2023 by Leslie Nava
I work at the mall and the workers are pretty rude .. no customer service here..thats why Auntie annie has two Stable locations ...
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November 2023 by Ace C.
There pretzels have left me craving more every day which isn't good for my weight, it's too good to pass up though
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June 2023 by Christopher Aragón
It's good for a quick bite. Service is fast, and the servers are pretty friendly despite what I see in the reviews. Some of the food is already prepared for serving so you usually don't have to wait too long; the pizza bits are always a good choice and I tried the new frozen horchata and it was pretty good too!
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February 2023 by Peter Xaymountry
I stopped by here with my wife when we were shopping inside Northridge mall. I saw the pizza Wetzel bitz ans wanted to try it. I thought it would be a little cheaper but the price was basically more than a whole pizza from a certain place. The Wetzel bitz was okay but I don't believe it was worth the price especially since you don't get that much. The staff working was friendly so that was the only highlight when I came here.
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February 2023 by Peter X.
I stopped by here with my wife when we were shopping inside Northridge mall. I saw the pizza Wetzel bitz ans wanted to try it. I thought it would be a little cheaper but the price was basically more than a whole pizza. The Wetzel bitz was okay but I don't believe it was worth the price I paid for it. You'll be better off just purchasing a combo meal at a fast food place. I don't think I'll come back here again.
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January 2023 by D B.
Pretzels were so stale and old we couldn't eat them and threw them away when we got home. They were rock hard. $20 down the drain. Never again.
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November 2022 by Loretta N.
So I'm just trying to make this make sense. But an employee messed up on my order & went back and asked them to correct my order since I paid for it. And part of GOOD customer service is being polite and going above & beyond for your customers , RIGHT ?? And y'all can't even give me a refund for something YOU messed up on? Please help me understand. Because that doesn't sound right... NEVER EVER returning here & I'll be definitely taking my business elsewhere in the future.
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September 2022 by Rachael Sandoval
The best
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September 2022 by Shevie K.
Today we ordered online....apparently there is no such way of ordering? I went to the mall to get the order and was told that NO Wetzel Pretzel location can take an order online. $45 order and I had to reorder and pay a 2nd time. Called the phone number on the email receipt and it went to the girl at the counter who said no online orders. Then we called the other number that says Contact Us and it goes to a personal cell phone. No answer multiple times we called. $90 of pretzels and one of the cheese cups was opened on the corner, bad, and smelled gross. Won't go here again. I am hoping to get a call back or email for refund in a timely manner.
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August 2022 by Pangli N.
It is 8/7/2022 6:34 pm I asked the girls of the lemonade was real lemon juice because the sign said fresh lemon, and both didn't know and laughed at me. These kids shouldn't be working here the are very uneducated. This is the one on the first floor next to old navy.
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May 2022 by Victor M.
best pretzels ever..! warm buttery, hot spicy cheese dip.. always pick some up a couple times a week..!
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December 2021 by Tylor Gonzalez
I visited the northridge location on 11/27/21 and as soon as I ordered the young lady in the back rolled her eyes , as if she was tired of taking orders , and they kept laughing not taking my order correctly and as I double checked my order the same young lady didn’t let me finish the order said “ yeah we got it” and when I asked for condiments she said it would be extra and I didn’t mind paying and she said don’t worry about and asked me to put my 5 dollar bill into the tip jar. I’m all about having a fun and positive work environment but there’s a time to play and there’s a time to be professional.
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July 2021 by Oscar Ramirez
The pretzel bits have gotten pricier but went down in quality.. COAT EM RIGHT IN CINNAMON THEY DRY IN TASTE & TOPPINGS ! in the long run business is gonna go down and we might just buy elsewhere . Been stuck to wetzels forever and feel like the Aunt just might be getting my cash more often
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July 2021 by Tracy k.
Worst staff and service. They get your order wrong and then have an attitude when you tell them. Sorry but if I PAID YOU FOR IT then shut your mouth and do it. I'll be contacting corporate.
