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April 2023 by Dimitrias S.
Customer Service is very condescending and incompetent; very lazy and lacks accountability
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January 2023 by Brian B.
I have been meaning to write this for a while and it's not easy to write this especially since this is a neighborhood business. But I feel I should. Let me start out by saying this is mainly for the pharmacy. I give two stars instead of one because most of the staff is great. Michael was amazing but haven't seen him lately. But the last time I had to call about my prescription, I had the misfortune of speaking to the female pharmacy manager. Everything was going fine until she asked if I was going to pick up my prescription because I waste her time filling a prescription and not showing up. I had to say Excuse me? And once again she said what she said and I responded and she began to argue with me and we were speaking over each other. Not professional at all and I had to ask her if she likes arguing with customers.It does not seem the pharmacy wants me as a customer. So let me say why I don't pick up my medicine on time. There are times their drive thru line is very long or even with one or two cars it takes a while. It might have to do with Covid testing. Not sure. When I got a text that it was the last day to pick up, I drove by and it was a holiday so they appeared closed from my view of when I drove by. I could have been wrong. I spoke to the store manager who apologized for what happened and it seems like they are used to hearing this type of complaint. By the way, let me say that I work in customer service and I make appointments for people on the phone. There are people who don't show up for their appointments. But when they call again, I don't ask them if they will show up or tell them they make appointments and don't keep them. That is not professional. I don't know why this store does not like me. Maybe because of my race and the fact that I have Medi-Cal. Insurance has been an issue before. I was told on one visit maybe I should fine a different CVS but this one is close for me. If I have to, I will. I would love to talk to the other pharmacy manager Brian about what I can do to be a better pharmacy customer if needed but just be cool about it. I really need my medications and want to make sure things are being done professionally. I had another prescription and they said it would be ready the next day and here it is almost two weeks or more and it's still being processed. Thanks a lot!
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August 2022 by Whitney E.
This is the WORST CVS I've ever been to. It's unbelievable how long you will stand there while their associates walk by and completely ignore your existence time and time again. They move at the pace of a snail and have horrible customer serves-- if you can even get one of them to acknowledge you. I'd rather go to a further one more out of my way than waste time standing there being ignored.
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July 2022 by Flo C.
This has to be the worst cvs in the area, they NEVER have milk in stock! I live around the corner and it always seems to fail me whenever I go in to get something quick rather than driving to Stater Bros. I honestly don't know why I even bother. The clerks are always too busy chatting amongst themselves rather than ringing up customers.
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May 2022 by Arlette A.
I always go to a cvs in LA but recently moved to Norwalk and I have to say the pharmacy is greats , but Fran at the pharmacy is exceptionally good and answered all my questions with patience and made everything so smooth Will definitely come back to this cvs in the future
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June 2021 by Annie L.
Someone please explain to me why I had to wait 30min at the drive thru just for one car in front of me. Yes, you could say that I only had to walk-in, but I kept thinking that the car should be done any time now, so I just waited. Ridiculous. Photo states courtesy for others. This is not courteous.
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March 2021 by Jose C.
Worst experience at a pharmacy! Had to pay full price for medication I confirmed with insurance I was fully covered. Because of unknowledgeable clerks! Do your self a favor and go somewhere else!
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October 2020 by Melissa M.
Last Friday, I made an appointment for a flu shot today and they called me saying that they didn't have it but to call again today. I called sometime between 1-1:30 pm to make sure they have it and they said to come after 2:30 because that's when they get off lunch break. So when I arrived, they told me that they don't have an appointment on their computer so I had to wait longer even though I showed my email confirming my appointment. The supervisor was also rude to me and her pharmacy techs. It didn't help that I had to raise my voice because the supervisor couldn't hear me through my mask. The only reason why I'm giving two stars is because one of the pharmacy techs was nice to me and gave me a coupon since my insurance doesn't cover it.
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July 2020 by Kathy B.
This pharmacy deserves the lowest rating possible. Use this pharmacy at your own risk. They first told me my prescriptions were ready to pick up so I waited in a long line and by the time I had the bag in my hand I hurried home. At home I opened the bag and found one Rx only. Due to my medical background, I immediately knew that they had incorrectly given me a drug that was inappropriate for my illness and also potentially hazardous. I phoned them and told them and also asked for my other Rx which they told me was not ready for refill. This was a new Rx, not a refill. It has been a week today and after numerous phone calls to my Dr. and CVS. I finally got my medication, but only because I had my Dr. call another pharmacy. The other pharmacy filled both prescriptions correctly in 10 minutes.
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May 2019 by Vanessa A.
CVS always has what I need, and this particular store is always clean and plenty of parking. As for CVS, I love their couponing system. The associates at this store are always really friendly. I also like that they put up with my crazy couponing ways. They don't really hassle me for making different transactions to get the most out of the deals.
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May 2019 by Jennifer C.
Repeatly meds are out. Ask for them 6 day before you run out and still they can't order to get them in time. Last pharmacy I used always had them. But because my drug insurance company purchased CVS they require I go here after telling me not to go here when a previous purchase attempt fell through and it still cost more than last year. Much more!! I will pick up tomorrow but leave meds behind because this month's cost 2x as much as last month. Which cost 10 x as much as last year.
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May 2019 by Karen A.
If I could give this store zero Stars I would. Don't go here. The manager doesn't honor receipts from other stores.
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May 2019 by Katherine M.
I wanted to give this CVS 5 stars, but the pharmacy sent my Rxs to another pharmacy in Paramount in error and this was my first time using CVS. My past impressions of CVS were not good as the one on Long Beach Blvd is a 1 star to me. This store is clean and in good order. The pharmacy staff is helpful in many ways, and they are pretty quick to fill Rxs. I need to explore the store a little more and check staff, to see how they are in customer service. I may do another review soon, and I hope it is a 5 star!
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February 2019 by Axwell M.
The pharmacy at this location is excellent. Very good service, fast prescription refills. My go to pharmacy.
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January 2019 by Rosemary P.
I went in today to purchase some items with coupons today at this locations on Studebaker Rd/Alondra Blvd . The guy that was in there ringing up people was so unprofessional, he kept trying to flirt with the other female customers and was taking longer to assist us because of this, then when its our turn to be rung up, he couldn't figure out how to use the coupons and said I was limited on the number of transactions I can do which I have never heard of at any other CVS, I told him I was ok to go back in line and he made it seem like that was not possible. He had a hard time with the coupons so he had to call the manager, Angel who was a lot more rude than he was. He did not want to give me the full value of a coupon and said I can call corporate if i had an issue that no one would give me the value I wanted at any other CVS (mind you my husband had purchased the same item that same week at another CVS with no issues), he wanted to give me the item at the regular price and subtract the sale price, etc.. I dont even know what he was doing with his calculations he probably made up in his head but was trying to give me half the coupon value. He was just rude and very unprofessional. Did not have good customer service skills at all. He rung up my co worker after my purchase and was just as rude to her. When he was done ringing us up, he did not want to help the next people in line even though the line was super long. He said to the next person in line that the other cashier can help them then put a sign that implies hes closed and quickly removed it and rung up the people. I dont know how CVS employees these people and worse makes them managers. I guess they don't have mush standards for their staff.
