-
October 2023 by Juanita V.
I am so pleased with the work that was done on two of my cars . There customer service and response time was very profesional and was exceptional. They took care of everything with my insurance I did not have to do anything on my part which is a big plus for me .when we picked up our cars we were so happy with they work they did I couldn't even tell they were in a accident and the owner even came out to make sure everything was at our standards. I am Glad I decided to bring our cars to this collision shop I recommend this place a 100 percent . Thank you Key west collision for make this process so easy
-
October 2023 by Arturo Guzman
i was very disappointed with customer service. i called to get an estimate and was told to bring my sprinter in to take a look and get an estimate so i did and i drove all the way from Anaheim just to be told we are sorry but we are to busy to take in your car. i wish they would of told me that before they made me drive in traffic all the way to their shop after they told me to come in and was turn away as soon as a got to their shop.
-
September 2023 by cristian rodriguez
Let's get one thing straight. These guys will leave your car looking like you just picked it up from the dealer but make no mistake. Just because the cosmetics are good doesn't mean the mechanics are. I left my car for almost 3 months and I got it back immaculate, but the ordeal was far from over. I came to realize that most of the body work was after market cheap parts and some were odm. I got my car back with mechanical issues with my muffler and on my right side passenger. My lights were unlined and brackets on my front bumper don't even click together. I also noticed a huge scratch on my left back passenger door as well but I didn't even bother to bring it up because they seem very eager to get you in the door but couldn't really care less when you leave. They don't explain what went into your car or what they fixed. I also got fed up waiting almost 3 months for my car so I called and they couldn't be more sassy about their response. I feel like they're just looking out for their company instead of the customer. I honestly would check out other places before I go here again.
-
January 2023 by tony castillo
If you want a job done right. Dont come here. They had my vehicle for 2 months. To give it back like this. They said i could take it back, but do I want my car to be there for another 2 months? This shouldnt be approved by quality control in the first place.
-
December 2022 by Marvis Brown
Awesome place,great staff..I highly recommend Keywest Auto for all of your collision repair needs..Marco is an Awesome person to care for the needs of your vehicle. OUTSTANDING..
-
December 2022 by Jasmin H.
I was involved in a hit and run accident it was extremely stressful but Goefreddo made all my worries go away. He took such good care of my car making sure to stay in contact and keep me updated. It's so hard to find people you can trust now but this whole office is built on that trust and skill Marco did everything possible to fix my car in a timely manner. Jennifer has the best customer service skills I have seen in a very long time even though I was a nervous wreck and called with ridiculous questions every time she answered them and eased my worries. I have my car back and she is as good as new . If you are looking for somewhere to take your car who is not going to over charge you and be completely honest with you this is the place to go. I live in Riverside and I will still continue making the trip if I am in another accident. Thank you so much for such a wonderful experience and exceptional work
-
November 2022 by Yamil Cabrera
Keywest Auto in Norwalk provides a excellent customer service. The Google GPS sent me to the back of the business, but I was able to get my car inspection and estimate the same day. My car will be ready in a week. I will put some pictures after the job gets done.
-
November 2022 by Michael Juarez
A friend of mine recommended this shop......I can't be more happy with the process....I received excellent customer service from the receptionist...from Marco...and the guys from the shop.. 5 stars isn't enough and I'm super picky...they were there to help with any issues I had...I definitely will recommend this shop to all my friends and I will be back in the future if involved in any accidentService: Painting
-
October 2022 by orlando casas
These guys, don’t play around, get your quote and get the car done! Marco is extremely professional and on point!
-
July 2022 by Damon R.
I always pass by this place on the way to the gym. I decided to check them out, because I've been dealing with a loose undercarriage for about a year, and everytime I tried Pepboys the undercarriage would scrape the floor within a few days. I walked in Friday afternoon and Marco took me on short notice. For a reasonable/fair price his mechanic did an awesome job and actually bolted everything back together, instead of just trying zip ties like pepboys. Quick and easy fix. Will definitely come back in the future
-
July 2022 by Rudy Salas
One star for the receptionist. She was accommodating and friendly. I called for an estimate, showed up within minutes to the location. Filled out a short information form and then the guy who walked with me to see the vehicle and give me an estimate definitely didn’t want to work with me. Seems like the same story just like all body and paint shops around. Only want to work with insurance claims. Just like the previous body shop I visited, they said it was a $7000 job minimum. Then I was recommended a cheap national paint shop which already had gone too. Just calling and driving around to get an in person estimate and I’m the end waste my time. Go elsewhere if you’re looking for personal work. Looks like they only work with fleet vehicles as I saw multiple Amazon delivery trucks.
-
June 2022 by Ruben C.
Amazing shop. all the employees from front office to the bodymen in the back are very helpful and treat every single car with care. I had a huge front end replacement on my BMW and it had a custom matte black paint job. the shop took excellent care of my car while it was there.
-
April 2022 by Fernando Torres
I took in my work truck and the staff and front desk were really attentive and helpful. The general manager Marco C. was willing to help in anyway and made me feel completely at ease that the vehicle would be fully repaired to my satisfaction. Once I picked up my vehicle I was fully satisfied and would recommend this shop for anyone looking for great service.
-
April 2022 by Monique A.
This was my 1st time going to keywest and I had a good experience. The lady at the front desk was very nice and helpful. Marco assisted me with my car. He was very helpful/knowedgeable and did good work! My car looks good!
-
February 2022 by Alicia E.
The car came out beautifully the paint job matches perfectly the rest of the car the seats were recovered. Everything looks great. It took a while to get the work done, but it could have something to do with the supply chain being low. Marco is extremely professional I would highly recommend.
