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March 2024 by Eugenio S.
I would like to give a special Thank You for Carla Aristizabal and her manager for going above and beyond in making my car purchase process so smooth ( March 21, 2024 Rav4 hybrid XSE ) Carla provided me with super phenomenal service, it was a great experience with no pressure . Everyone in the sales and finance department ( Alex ) was very friendly , courteous and nice. I highly recommend Envision Norwalk Toyota ,look for Carla Aristizabal Thank you Envision ! Thank you Carla !
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February 2024 by William Ramos
Took my car in for an insurance claim and they were very helpful(Thomas) they walked me through the process and made it very easy to understand. Not once was I left in the dark about what needed to be done next they were very communicative overall my experience was amazing
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February 2024 by Andres Bedolla
I flew all the way from Houston to this dealership to purchase a vehicle I liked online and yet too see I saw this sales girl named yaileen Hernandez and ramzes Lucas making out in between the cars very unprofessional from these people. I left back home carless and unhappy. These people should not be allowed to work here if their behavior is like this.
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February 2024 by Ali B
My experience at Norwalk Toyota was disappointing. During my visit to test drive a car, the sales associate took my driver's license and conveniently "forgot" to return it to me. I don't live in the area and have a 1 year old son so making another trip is extremely inconvenient. Despite attempts to arrange for my partner to retrieve it, they were unwilling to accommodate, necessitating another trip for me. This lack of flexibility and consideration has made the entire ordeal a frustrating waste of time.
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February 2024 by Jester
Extremely bad service considering I saw two employees kissing eachother when trying to sell me a car. Totally Unprofessional.
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February 2024 by PAスタン
I mean im after that reel lol
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February 2024 by Samir Al Thakafi
I walked into the bathroom and Yaileen Hernandez (my sales consultant) was blowing off a guy whose name tag read Ramzes Lucas. Very unprofessional, I was just trying to drop a dookie.
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February 2024 by Daniel Hernandez
She cheated
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February 2024 by lorenzo flores
Very dishonest group of people working here. Wish I could leave a negative star review.
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February 2024 by Eli Dean
Don’t go here! One of the sales reps, Ramzes Lucas, tried to flirt with my pregnant wife. I came back from the bathroom just in time to hear him say “Crankshaft? You can crank my shaft any day.” Would leave 0 stars if I could. ):<
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February 2024 by Zect
Never coming back ramzes tried to punch me after I asked what the lowest he could go on a civic was
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February 2024 by Noah Nawrat
I was there once and I’m never coming back the employee ramzes Lucas was so aggressive and couldn’t even help me definitely the worst dealership and the worst employee
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February 2024 by S.O.S 031
Why did u do that?
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February 2024 by Guillermo Sanchez
My fiancé and I were just walking by when a rough looking gentleman who looks like he hasn’t seen the inside of a gym or ever experienced hunger, walks over to us and immediately starts making out with my fiancé. I’ll tell you something, never trust a girl that spells her name Jaileen instead of Jaylene. Would give zero stars if I could >:(
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February 2024 by FER G REYES
The WORST EXPERIENCE WITH TOYOTA NORWALK, to give you a summary, I bought my car in August 2023, paid almost 90% of my total debt and out of ignorance I signed some extra guarantees, the same ones that I had to wait 30 days to be able to cancel and they told me that You would credit me this money in a maximum of 3 months, it is 8060 dollars that must be returned to my account, 4 months have passed and to date they cannot help me with the return of this money, I don't know if I should talk to management or who it depends on this, or who should I talk to because they don't give me an answer about anything
