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March 2024 by Andrew L.
I visited the Norwalk Turners to line two fishing reels. I greeted the cashier and they called for service in the fishing section. I waited 20 minutes, nothing. I went back to the cashier and they called for fishing service again. I waited another 20 minutes. Finally I went back to the cashier and she told me "No one here can do fishing line" I was shocked and frustrated, given that Turners had half their store devoted to fishing and a giant wall dedicated to fishing line. What was more disappointing was I waited for 40 minutes to be told they cannot help me. Poor experience
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March 2024 by Natalie L.
I wish I could give them a zero. I have bought a few gun from the Norwalk facility. The two times I had to go through the background check, I have received an attitude with the mid age Asian man and the manager that I believe is a Latina woman. The prices were right so I just dealt with it. The real problem comes when I told my son to go get his first gun. 1st. The took his money before vetting him and tried to tell him he wouldn't get his full refund if he didn't get additional information to confirm his address. 2nd. Once he presented the information requested, they said it was not sufficient even though it was the exact information required. I don't know if that particular facility is trying to infringe on my son's second amendment right or they didn't like that he was a young black male trying to do things properly. Whatever the case we will never purchase from Turners ever again and I think the DOJ will be interested in their backwards vetting process and we will be calling upper management to get those two employees attitude adjustments so this will not happen to their future prospective customers. It's other employees that are helpful there that should not suffer because of those bad apples.
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March 2024 by James K.
Always has a great selection of firearms and fishing gear. The staff is knowledgeable and helpful as well. Look for deals when they come as there are some good ones!
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March 2024 by Steven L.
Called this morning, Friday, March 8, 2024 to see if they had a firearm in stock. The gentleman placed me on hold for 15 minutes and then came back and hung up the phone! So I went to Ammo Bros. Instead. Turner's just lost a sale!
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March 2024 by Martin N.
I bought a few guns here. Great customer service guys are super friendly and funny. ... You do have to get here early or come here during the week because they do get packed. You just have to have patience coming here on the weekends because you will wait.. They have great prices. I don't think anyone beats them. They have great quality of guns ... thank you Turner. See you soon.
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January 2024 by Robert D.
Click bait. Notorious for advertising sale items to get you in the door, then tell you the manufacturer discontinued item and cannot be ordered. I went to a competitor (RTBA) and was able to place the order (S&W AR-15). Boldfaced lie. Never again.
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January 2024 by Ray Holt
Turners is Turners, they're the goto store for many guys, but their PPT & DROS paperwork is much longer than any other store. Their sale prices are better than most, but the everyday prices are not. Still, they're one of the better stocked stores around.
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December 2023 by Brian D.
Very knowledgeable group behind the counter. They make the buying experience great, because they aren't oozing with ego like at other gun shops. The prices are fair and they always have a solid selection in inventory.
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December 2023 by tami rojas
Just drove for 2 hours to get my order that was ordered during black Friday actually before.Must Say Emilio's attitude very unprofessional. My order has been instore just excuse after excuse and go home and wait for email.Product was available in store after over 5 hrs finally got partial order come on hire people it's holiday season of you can't keep up and check the attitudes.Shoot out to Nicky. Pleasant and tried to help. Andrew bad customer service. Was definitly not the only one having the issue today. Plus tried to call. Either they unplugged the phones, or idk . What a coincidence several complaints and then phones are down all day.
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December 2023 by Edwin Garcia
Brittani and her team executed a great customer service exchange. Big kudos to her and her team diligently aligning the proper procedures to give the customer the right outcome.
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October 2023 by Paul H.
Turner's can get a bad rep sometimes deservedly and I haven't given them that much business recently. In the old days I did buy quite a bit from them though. It's a bit too corporate with too much added extra paperwork but I can understand to a point why. However I did get a very fair deal yesterday and overall the service was good and no attitude. Special thanks to the cashier she did not complain and was efficient and friendly even though I asked her to process 4 separate gift cards in payment plus a final credit card payment. I'm fairly local so I may give more attention to coming here more often. I'm generally only interested in used guns and their used gun pricing can be very high but the occasional deal or special gun does come through. They for instance had new Colt Singe Action Army's in stock at this store like a year ago or so for $1800 that is almost unheard of. Very few are released by Colt for sale like that you generally have to make an order and wait though their custom shop for one. I've actually been coming to Turner's for about 35+ years. They must be doing something right as they keep expanding adding new locations.
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September 2023 by Luis A
Bought a nice piece here but the process of buying it and buying ammo for it are terrible and too damn long you guys take so damn long I've left so many times because if there are 3 customers that means your going to wait about 30 to 40 min imagine when there are 5 or 6 then you wait about an hour. Do better. And get rid of the people with terrible snob attitudes. Employees are very knowledgeable.
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September 2023 by Brandon Ochoa
Best local firearm shop around. Helped me out with purchasing my 1st firearm without any trouble & had the professional assistance I had expected. Handled my paperwork & payment with ease & not a single complaint to offer. Will definitely be picking up more firearms in the near future from this shop without a doubt ! Keep up the excellent customer service !
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September 2023 by Linda Ray
Staff has always been very helpful and knowlegable. They seemed a little understaffed at 10-10:30. "Very tacky "when the casher yells across the floor for someone to answer the phone...We are long term regular customers and will remain so!!
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September 2023 by Starr M.
Turner's in Norwalk is great. The staff is very nice and helpful. They go above and beyond to explain things and to answer all of your questions. It's not just one or two members of the staff it all members as I've been several different days and I received the same service every time I went.
