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April 2024 by Stephanie F.
I helped a friend get her car to Big O tires on Saturday because she had a nail in her back tire and it needed to be patched. She knew she needed two new front tires but doesn't have the money right now. I suggested she get a quote for the front while she got the back one patched, so she could compare prices during the week when other stores were open. To my disgust, they told her they wouldn't patch the tire and that she had to get four new tires which was $1300! Let me tell you, the nail WAS NOT in the sidewall and there was no reason they couldn't patch it. They saw a woman who doesn't know about cars/tires and they took advantage of her on a holiday weekend knowing she needed it back. They are sleazy and dishonest. Do not take your car there unless you're prepared to fight with them and advocate for yourself. This is not the type of business I expect in our small town! Big O you should be ashamed of yourselves!!
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March 2024 by Heather W.
The customer service here is "Outstanding" Jorge and Jonathan go above and beyond with their team to make sure you feel like not only a customer but more like family. I went there before leaving on a trip to the snow to check my tire pressure. Cone to find out I had two nails in two different tires. I'm so glad they made sure my family was safe to be on the road. Definitely the very Best Tire company in Novato.
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February 2024 by A’sHat SelfieStick
Had tires for my 2004 Mitsubishi a half-hour before closing time. They changed the tires and a I got to take my car home safely after the flat that brought me here.
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February 2024 by Karen Dohemann
Friendly and attentive customer service. Identified and solved my tire issue with no problem. I really appreciated their efficiency.
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January 2024 by Ty Ego
Flat repair walk in on a Saturday afternoon. Done in 45 mins. Wheel correctly torqued and pressure matched to the other tires. Great job ?
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January 2024 by AL H
Outstanding service! I called another tire place in town to find out how long it would take to do a quick tire repair for a flat. I was told sometime today probably later in the afternoon, that tire place is not typically busy. I called Big O and they said come on down and within 45 minutes my tire was fixed For a great price with seamless service. A job well done and would highly recommend this place.
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January 2024 by Sam Evans
Fast and friendly!
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January 2024 by J. Vincent L.
I have trusted Big O for tires & affordable oil changes for years. But my recent experience with Big O Novato has made me think that it engages in bait & switch tactics & can't be trusted. I scheduled an appointment to buy 2 tires; I was informed that those affordable tires posted on the Big O website as available were not in fact available & was offered better tires @ a total $30 more all included. But when I showed up for my appointment, I was told that the better tires @ a total $30 more were not in fact available and was offered 2 lesser tires for about $90 more all included. I bought them, since I needed them & didn't want to research and find a better alternative. b
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January 2024 by Rick D.
Be careful with these guys. Know your comparisons of Tire Shops around and let them know you know all that ask is all you need done
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January 2024 by Doug w.
Fantastic experience front beginning to end. Jorge and Jonathan are outstanding ...it's obvious they care. In the morning, I went in asking for a set of four new Michelin tires ...they didn't have my size in stock, so they ordered them and had them in stock by 2:30 that afternoon. Amazing. And their pricing was better than the other tire stores. Installation was professional and timely. No hassle. Class act. Thank you, guys.
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September 2023 by Matthew P. Winkler
Ethical, fast, and patient customer service with a 'can do' attitude. I showed up on a busy Saturday morning with nothing but photos of my sidewall-punctured tire, asking to buy a wheel and tire. (My car had no spare) After a crash course in wheel size, bolt pattern, and other key points, I left and came back with the whole wheel. An hour later, I left with a new tire, problem solved. Thank you Jorge and everybody at Big O!
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September 2023 by IRA Martin
Jonathan and Jorge are excellent hosts!!! the time you have to wait for your car they make it more pleasant and give you a first class service, and they explain everything in detail without hidden expenses and you only pay for the service you need.THANKS SO MUCH
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September 2023 by Rachel Shryack
On another day my tires badly need a pressure check. I pulled in and the Manager, Johnny helped me pull right into an open bay. I was literally out of there in 4 minutes. TY ?
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August 2023 by James S.
Great service - truly appreciate this shop in Novato! They keep me coming back! Thank you
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August 2023 by B Bayless
These guys welcomed me when I showed up needing tire repair quite late in the afternoon. My tire was punctured by a screw and I was driving on a dinky spare. Jorge wrote me up and then took the extra step of inspecting my tire right away, even though they were going to work on it later. That turned out to be good, because he determined that the particular location of the screw meant that the tire couldn’t be repaired. I needed to get home, so he checked the pressures on the other three tires and the spare so I’d be safe driving 5 hours home. All this, at no charge. Jorge was helpful, friendly and *honest*. I felt that he went above and beyond. I also give credit to his manager, Jonny.
