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February 2022 by Sandra Fernandes
Very pleasant young men there. My screen broke, repaired and were quick and pleasant.
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October 2021 by B R
A very helpful gentleman, knowledgeable and informative, promptly assisted with my inquiry of an uncommon hard drive situation.
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September 2021 by Benjamin Camara
was soo bad service and place full of flys
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August 2021 by sarah b.
My elderly mother got completely locked out of her laptop via the Bit Locker application, and I was unable to obtain a recovery key and get this issue fixed on my own. Bill remediated the issue, reinstalled Windows 10, updated numerous device drivers, and added new security programs -- in addition to making some additional improvements that would make the laptop easier to use for my mom. Not only did he solve the problem, but he went out of his way to do it in record time -- by the end of the day that I brought it in, and at a fair price given the time he spent. I was very impressed and grateful. I will be a repeat customer for sure and would recommend Novato Computer Service to anyone!
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July 2021 by Sebastian E.
Got a glitch on my Zoom fixed and cleaned up my computer. Zoom problem fully fixed and my laptop is working way better overall.
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June 2021 by Devin S.
Took my PC here for repairs several months ago and I am still dealing with the fallout. I was having trouble with my Windows crashing so I took it into Novato Computer Service, thinking it was a reputable local establishment. Boy was I wrong. First of all, the owner held onto my computer for over a month. Each week, he would call me telling me another component was fried and needed to be repaired. Fine, I thought, and gave him the benefit of the doubt. So over a month later, I brought home wad was basically a new computer with a $1,500 repair bill. Well, guess what? Windows continued to crash regularly. Even worse, he installed a bunch of extra programs I don't need and customized windows to the extent that I can't even install updates or repair it. In the end, I had to completely wipe my computer, reinstall windows and spend hours undoing the mess he created. Do not trust this place. There are other better and actually more affordable options.
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May 2021 by eventually Understood
A very helpful gentleman, knowledgeable and informative, promptly assisted with my inquiry of an uncommon hard drive situation.
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May 2021 by Steven T.
I had a very good experience with Bill, the owner / operator of Novato Computer Service. He was able to repair my computer, explain what exactly was wrong with it, and charge a fair price. No nonsense, professional service!
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March 2021 by Sammy M.
I took my brand new Acer laptop to get a simple small screen tear fix. I had to wait a few weeks for the new screen to arrive and to take my laptop in which was fine. However, he told me that he accidentally ordered the wrong screen and charged me an extra $60 dollars to get the right one. That was fine, I just really wanted the screen fixed. I waited a couple more weeks and I finally got a call to pick it up, unfortunately SOMEHOW now my laptop wasn't able to turn on at all. He kept telling me that he worked so hard and had to add adhesives or something, but for whatever reason now it won't even charge or turn on. I didn't get a refund, I had to pay the entire service. He even offered to try and fix the battery problem for another $90 which I declined. After taking it in to another place to see if they could fix the problem they told me that he somehow messed with the motherboard and now it completely bricked. My only options was to either try and return it or buy an expensive motherboard for them to fix it. Not only that, but apparently the "new" screen is even more broken than before. I don't know what he did when all he had to do was replace a screen, but I would NOT recommend taking a expensive laptop here to get it fixed. Really disappointed.
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December 2020 by Ralph M.
Bill is very knowledgeable and was very nice to work with on my job. He performed a transfer of information from an old laptop to the new one. He added features that I did not expect and explained the benefits of those upgrades. I will certainly return to him for any future work that might be needed. I strongly believe that everyone should support local businesses, now more than ever!!!!
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September 2020 by Laird D.
My wife recently passed away and I was unable to access her laptop computer. A friend suggested I bring it to Bill at Novato Computer Service. After explaining the problem to Bill, he took the computer, had me wait, and within 10 minutes, I was able to access it. He also mentioned that the battery needed replacement and, since it was running slow, a tune up was overdue. I authorized him to proceed with the repairs, which he completed in a couple of days. When I took delivery, he took the time to patiently explain what he had done and why, and showed me how to monitor the security features. The computer is now running perfectly. I found Bill to be very friendly and knowledgeable and a pleasure to deal with. I strongly recommend Novato Computer Service to anyone needing computer repair.
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July 2020 by Chris B.
I took my laptop in because at home it wouldn't boot up. When I put it on the counter and pressed the power button, it started up normally - so I "fixed" it myself. After a 25 min chat on computer-related stuff, the owner presented me with a bill for $67.50. If he told me at the beginning that he charged to talk to customers, I would have taken my business elsewhere. I paid and left. Will not return.
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June 2020 by Reata P.
5 star service in not only repair but installation of protection programs. Including a much needed tutorial on how to stay updated too! Would return for the personalized service of this local business.
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December 2019 by Penny P.
Bill was great and helpful getting our computer updated and running. He helped us navigate through the computer too.
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June 2019 by Catrina D.
Novato COMPUTER Service has exceptional service and very friendly. The owner is helpful and very knowledgeable about issues and concerns regarding my computer. If you live in Novato I need help with repairing and a computer or just have questions this is the place to go. Thank you for saving me $$$$