Costco Pharmacy in Novato has built a strong reputation for providing excellent service over the years. Customers appreciate that the staff is professional, efficient, and caring, often going above and beyond to help with medication issues, including resolving insurance problems by calling the Help Desk. The pharmacy keeps essential medications in stock, even during nationwide shortages, often within 48 hours, which helps reduce anxiety for those relying on regular prescriptions. Many customers find the team to be friendly, kind, and supportive, creating a positive experience whether they are picking up prescriptions or just visiting the store. The staff’s responsiveness and dedication make customers feel valued and confident in their care. Alongside the pharmacy services, shoppers enjoy the Costco Novato location, which is described as lively and welcoming, with a friendly staff that makes the environment feel like a home away from home. Additionally, customers enjoy treats like snacks from the food court, noting that prices are affordable and enjoyable. Overall, Costco Pharmacy in Novato is known for its reliable, caring, and efficient service, making it a trusted place for medication needs and fostering a positive shopping experience for the community.
The pharmacy here is the best! Friendly helpful service. Best prices too.
June 2026
We switched from Safeway pharmacy to Costco. The level of service and competence is amazing. On more than one occasion they have helped us resolve complex insurance/billing issues. They have always been helpful and polite.
December 2025
Lately, the tops of the prescription bottles have been extremely difficult to open. I've had to pry them open with a bottle opener. This is ridiculous!
