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March 2024 by Barbara B.
as much as we like costco and spent a good amount of money there monthly, very disappointed with there return policy. Apparently it is not the same as it said on their website. This store has different rules. They don't except everything for return within a year (or 90 days) period and you need to have the receipt for the item you returning. otherwise you don't get a refund a same way as you paid for. Not to talk about I always have to explain why I'm returning it. Also, it makes a difference who's returning it. It says very clearly on the website: You can return anything within one year (90 days) no questions asked and without receipt for a full refund.
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March 2024 by Janice J.
This was a light and refreshing treat after spending some time in Costco! Definitely would add toppings to this because I do like the strawberries and the drizzle Costco uses but wanted to try it just by itself. Both my parents enjoyed it while we people watched at the food court and it was only $2.49!
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March 2024 by r. f.
Don't buy the ground sirloin and loin of beef 1/3 lb patties. It's awful. There's about 20 patties. The meat appears torn by a machine process. It tastes horrible too.
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February 2024 by Mccune T.
Costco Novato is with the jazz!! The keep it lit all day and their staff is the best!!! I love Novato warehouse it's home away from home
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February 2024 by Brian Lanigan
To start, we LOVE Costco. We have 4 teenage children so Costco is a staple in our lives. The low rating has to do with the quality of this Costco in particular. We moved to Marin 7 years ago from Encinitas so our benchmark is the Costco in Carlsbad, which is one of the best out there. Issue we have with this Costco is the availability of healthier choices is minimal - from Mary's crackers no longer being available, to blueberries constantly being out of stock, to the lack of availability of good eggs. This unfortunately brings my rating down to a C+/B-.
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February 2024 by K Tesch
No gas. Google says they have gas, but they don’t. Rude and inconsiderate. It’s a corporate level issue. Costco corporate, please tell Google there’s no gas station here. This error has Eucked me.
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February 2024 by Scott Stevens
Costco handles well priced quality merchandise and has a wonderful return policy which helps when you want to try products in action.
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February 2024 by Steve Brown
Good selection and prices for large quantities
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February 2024 by Henna Ruiz Garcia
My experiences at the Costco Novato location have been terrible. As me and my 2 children walked in today I had my Costco card out but noticed no one going in was being stopped and decided to put it back in my bag. As we walked in alongside a crowd of Caucasian people, Paula yelled in our direction and singled me out asking for my card. I asked Paula why she chose to stop me and not anyone else(as there was several other white people walking by), she proceeded to lie to my face in a very defensive and rude tone and say "everyone gets checked". Another older white women who was standing next me was frightened by Paula's yelling and believed she was speaking to her instead of me. As the women attempted to pull out her wallet, Paula stopped her and said she was fine and waved her on. Paula then turned toward me and pointed me out in front of everyone yelling I could not come in until I showed her my card. My children were frightened and uncomfortable, Paula completely belittled and humiliated not only myself but my 8 year old daughter and 9 year old son in front of everyone in that store. The only other people who were stopped during our visit today were people of color! When employees are "randomly" stopping people and 100% of the people they stop are people of color, it is not random it is RACIST. After reading other reviews, I see Paula is not the only racist employee at this store. Customers should not be made to feel unwelcome ESPECIALLY when you have to pay to be a member! I am so disappointed in this location. My son was upset and asked why we were stopped while everyone else walked by; our experience at this Costco was the first time I had to explain to my child that he had been racially profiled.
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January 2024 by Jordan Bayles
So much to love about this Costco. But there are things NOT to love alsoPRO:- The wine selection! I believe it's the biggest at any Costco- Easy off the highway- Best tax rate in the Bay area- Better selection (Marin county is $$)CON:- No gas. No gas. NO GAS STATION- Very busy mall- Difficult to find parkingSUMMARY:Much to like about this Costco. But the lack of gas here means you either go towards SF or towards Rohnert - not ideal if you are on the go.You can get unique selections due to the area. The wine is the best I've seen at any Costco. I found special ice wine from Canada, that's amazing. The selection of the California wines here is amazing due to the proximity to Sonoma & Napa.
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January 2024 by Nader Poormoghaddam
My place for Mondays, always good for family shopping ?
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January 2024 by Nature Boy
This Costco seems to change the layout of their warehouse often and never seems to have the items I frequently buy at Costco
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January 2024 by maia tidwell
I like going here a bit too much. The season stuff is always on target. Full selection of spring garden stuff. Like fruit trees and soil. January bring a Burst of home goods,like sheets and storage bins.
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January 2024 by Andrew Barash
We custom-ordered a cake for a kids birthday party. Not only was it ready on-time and perfectly customized, it was delicious! VERY affordably priced compared to any other bakery option.
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January 2024 by Susan Judson
For a big box store, this is a good one. Good service, prices and selection. And always clean.
