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October 2023 by Stephanie A. Miller
Good experience booking and receiving a flu & COVID vax last Friday.
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August 2023 by s taro
Pharmacist at this location is a narcissistic rude and short tempered man.
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August 2023 by Google user
Pharmacist at this location is a narcissistic rude and short tempered man.
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May 2023 by Lynnette F.
If there were a minus one star, I'd use that. There's a reason the parking lot is empty, and there's only one employee. I came to grab some nail polish and was prompted to push buttons over and over after saying no to their Care program. The employee insisted I said yes, I didn't. I'm still practicing covid safety and prefer not to be in ANY store, but if I am in one, it's quick. This was not quick. I asked three times to cancel the transaction and the woman insisted she couldn't do that and I had to give a credit card in order to cancel it. WHAT??
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March 2023 by lisa lucchesi
Doris and Marty are both super fabulous employees!! Always helpful and friendly and patient
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October 2022 by Joanna Lan
The most friendly CVS I’ve been to.
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September 2022 by Thalia F.
I scheduled a tetanus shot at CVS online for the San Rafael location and then within a few minutes, I was notified that my appointment was canceled. I rescheduled and I soon had another email telling my appointment was canceled. I called the San Rafael store and after a substantial wait, I got the vaccination line which should be called the "Covid vaccination line." The woman who answered the phone asked how I came to the Covid phone line-she could not answer my tetanus shot appointment questions. So I tried a different tack and rescheduled for the Novato store. I arrived on time to find out that there was no record (on their system) of my Novato appointment, but that one of the two quickly canceled San Rafael appointments had already billed my insurance. Um, but I hadn't received any vaccine at this point. (So one star for the CVS online scheduling system, but I'm not reviewing that right now.) I was asked by Mamood (I am SO sorry if I have your name wrong) who I think is a pharmacist to come back the next day after they fixed this already-billed-your-insurance issue. He explained what had happened and how he was going to fix it. I showed up the next day super reluctant after the mixup. Plus a number of people had told me how much tetanus shots hurt. I remember this from childhood. Yikes. Why did I have to be so careless and cut my hand?Before the vaccination, Mamood was affable and VERY gentle. He joked around a bit to distract me and told me that I wouldn't feel the needle going it. Yeah, right. But HE WAS TELLING THE TRUTH. It was over in a flash and I left feeling very impressed and relieved. So if you need a vaccine of any type, I recommend the Novato CVS pharmacy on Grant Ave and the professional Mamood.
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July 2022 by Emmy B.
There's always not enough employees on the floor to help with stocking and making everything look nice but every time I go there it's always mess and I can never find what I'm looking for I always have to go up to the front to ask someone to help because mo one is ever on the floor to assist customers
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April 2022 by Charlene E. Hios
Pharmacy is quite busy
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April 2022 by Marilyn C.
I don't understand all the negative comments about CVS on Grant. I have been going here for years and almost always had very helpful staff. The pharmacist, Massoumi, is wonderful but so over worked.
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April 2022 by Harvey G.
I wanted to get a COVID booster shot and made an appointment at this CVS Pharmacy. Big mistake. The pharmacist who administers the shot is also the same person who has to tend to the endless line of front counter customers picking up their medications. Me and another customer who also had an appointment waited 20 minutes past out appointment time before the pharmacist would finally leave the counter to administer our shots. This pharmacy is way too busy with regular patrons to also have the time to administer a vaccine. Next time, I'm picking a clinic devoted to just giving the vaccine shots.
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March 2022 by Marin M.
Today I was shopping in the CVS on Grant Avenue in Novato. I asked a woman who worked there, Esperelda, (excuse the spelling) to open the restroom. When we were walking to the bathroom there was a small cart and a roll of paper towel in one of the aisle. Plenty of room to walk around it. She said, "you can walk down the next aisle". I continued to follow her down the aisle with the cart. When we got to the end of the aisle she turned around and said, "I told you to walk down the other aisle" in a very rude way. I simply smiled and asked what her name was. Have a great day Esperelda. Looks like CVS needs to go over appropriate ways to talk to customers.
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February 2022 by G F.
If I could give this pharmacy less than one star I would. Absolutely negligent. Told us medication would be ready in an hour, gave them an additional 2 hours, showed up to pick up pain meds and was told by the cashier that nothing was even started. Had the gall to tell me it would be a while, maybe a couple of hours more. My husband was in pain after surgery and we did our due diligence in calling them to make sure they would be able to fill it in time. Why lie and mislead people when your jobs is dependent on providing pain relief medication. I stood there and watched the pharmacist ignore me while taking phone calls, so I told them if they can't have it ready in 15 minutes to tell me as I would transfer it elsewhere. Miraculously the meds were all ready then in 10 minutes. I'm confused why tell me none of them were ready, when it's clear that all were ready but one. On top of it rude and arrogant. Taking my business elsewhere immediately. If you value your health do not come here.
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November 2021 by Ken F.
The worst of the worst... never get my 4-meds filled correctly... every 90-days same dance... same bleeping dance... this time they gave me one of the 4 meds and for 30-days not 90-days... the heck with you CVS I'm going elsewhere... you suck!
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January 2020 by Joy G.
Awful! I got a text saying my Rx was ready, I got there and it was not. More than once. The pharmacist was not there one day. I was unable to pick up my Rx because there was no one there to prescribe it. Also happened more than once. I finally transferred all my prescriptions to Pharmaca in Novato. Never a problem. Nice people and I don't worry about getting the wrong Rx because no one is paying attention.