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October 2023 by Janet C.
Doesn't foster trust when they post the wrong hours... Arrived at 2:05 after their posted lunch, but after waiting 15min was told by cashier that they open at 2:30. Wasting my time and 3 others who came to the pharmacy during posted hours.
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September 2023 by Maddie Moyer
Monica deserves a SERIOUS raise, she’s absolutely incredible. Best pharmacist award goes to her.
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May 2023 by Wendy Sissel
Finally the CVS in Novato at the Square has some amazing employees. Evelyn was awesome! She was friendly, helpful and knew how to use a coupon I had loaded onto my card and forgot about. So many times the employees were slow and uninformed. I hope this is the start of a new era of employees. She was wonderful!
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March 2023 by Chuankai Zhou
Went to pick up prescription for my daughter and the lady cannot even capture the birthday and name correctly. Then I gave her the insurance card with all info on it, she still cannot find the prescription. I was asked to check with my doctor, doctor called them and then they found the right info. When I call back to confirm it is ready for pick up, I was told by another lady that yea it is ready a while ago. Then they thought they hanged up the phone and started gossip/laughing that I cannot spell my daughters name right. Come on, I gave her the insurance card with all info, how can she missed the name? The lack of professionalism in handling customer’s info is terrible and racism. Never use this CVS again.
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March 2023 by Cindy H.
I know this pharmacy hasn't been super customer oriented in the past, but they are SO much better now. Friendly, helpful, and one of the guys is super funny. Definitely a great resource for the neighborhood.
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March 2023 by Mia W.
The staff is awesome, this is one of my friends dog's favorite places! All people are super excited to pet him and help out.
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February 2023 by lisa lucchesi
Briana is fabulous- she always goes out of her way to helpme - with a smile!! She’s awesome !!!
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October 2022 by Jackie Hart
Terrible pharmacy. People there dont care. You order a prescription 11 days ahead so it would definitely be there, your told its there but day you pick up now its not and cant even tell you when it will be there. Will never use them again. Got prescription at Costco same day and half the price
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September 2022 by Susan W.
Monica the Pharmacist is THE BEST!!! She goes above and beyond to support our families pharmaceutical needs. She remembers us, she answers multiple questions, checks drug interactions, she tracks down difficult to get prescriptions, etc.
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July 2022 by alden arcena
Your staff need a training for costumer care and no politeness at all
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January 2022 by David L Illich
Get your covio 19 shot please.
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December 2021 by Gerard Pitti
Worst pharmacy in Marin city. If you call the pharmacy expect to get no answer, I’ve waited on line for as much as 30 minutes w no pick up. They are constantly out of key prescriptions. One common prescription I had to wait two weeks for a refill
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November 2021 by Kalina Diallo
Cancelled my vaccine appointment after 40 min of waiting because of not enough staff. Prescription on backlog by 2 weeks. Choose another CVS :)
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October 2021 by Zachary H.
Lack of staffing leading to an overall inability to complete any tasks properly. Choose any other business, if possible.
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September 2021 by Pizza B.
Now Only self checkout? I like people. Self checkout means you don't have to pay an employees benefits. Also you can't ask the computer where something is or when it will be in stock. Or other questions. It's not an option to use the self checkout or a real person. We asked. Shame on you CVS!