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December 2023 by lauren
Best pharmacy in Novato. Helpful and kind staff.
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November 2023 by Cathy Tran
If the option for zero star was possible, that would be my rating. There was a miscommunication between my Dr. and the pharmacy which resulted me getting a generic brand for my medication instead of a brand name. Now personally I wouldn’t care in the very least if my body responded just as well to the generic brand as it did to the brand name one, but here we are.Long story short, the conversation went from me trying to understand what was it that my Dr didn’t communicate accurately when she sent in the prescription… to the pharmacist yelling at me, not letting me speak.They alternated between, “So are you now a doctor or a patient???” to threaten that I am violating federal regulations (??) by asking for the brand name.I repeated my stance, that I am trying to understand what kind of note my Dr needs to put in in addition to the prescription (because my Dr was pretty sure she sent in one for the brand name that I requested). The pharmacist hung up while I was in mid sentence ?I am so ready to change pharmacy for my next prescription.
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November 2023 by Thomas Vo
This CVS used to have good people, but nowadays it employs some nasty people that cannot be considered good human beings. It’s not like the customer service is bad, there is no service getting done, and on top of that there is humiliation. Why do these people have jobs? Where’s the manager? Please do not ever go to this place.
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October 2023 by Bella Swan
Le Roux, Angelique, RPh told me get only 2 dose of XXXX vaccine bc I am over 30 years old, but instead I should have gotten 3 dose, I DIDN’t get any notifications from CVS when I supposed to come to get my second shot. Pharmacist made a mistake and even CVS doesn’t have any tech support or email reminders to prevent pharmacistmistakes.
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September 2023 by Michael Furry
They are slow, inefficient, and have no concept of customer service. The hours are irregular and rarely kept.
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April 2022 by Leili P.
The blond woman working there is very useless! Definitely never trying this CVS agin!
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March 2022 by Josh Bruckner
I have been here several times and all was well until last Monday…. While I was waiting to have my prescriptions filled an older guy asked where an OTC item was. The pharmacy person sort of told him where it was and then pointed out she worked for cvs not target. Then when he walked away she and her colleague griped about what a fool he was. Then they told me my birthday on the prescription didn’t match mi ID. I asked what I should do and they told me to wait. Then they told me I had no coverage. I said my insurance company sometimes does weird things like denying claims so I get $550 bills for my kids flu shots, so maybe my insurer is up to there usual. They tell me I can pay cash but I decide to contact my insurer because I have surgery scheduled for the next day and need to verify coverage. I come back a minute later to show them that I’m covered via my insurance website info.They get all nasty and start demanding a bunch of info rapid fire and I calmly say “ I don’t know where to find the Bin number I dont work at a pharmacy.” So they tell me it’s not their problem and I need to contact my HR department? So I’m on hold standing there and they go hide around the corner and start talking trash about me. I say “ I’m still here.” Then I walk away freaking out about my insurance and very upset because they were so rude. Long story short my insurance changed the pharmacy insurance “vendor ” and once I found the new info it was all good. TLDR:Never going back to that pharmacy after being treated like that. Those ladies need to stop talking trash about people within earshot. Super rude and disrespectful.
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March 2022 by S E.
Just sheer attitude on the phone. Trying to pick up medication a bit (1hr) early? Expect cattiness and judgment instead of a simple explanation that they have certain processing times. Sad to see this kind of behavior toward patients. I switched to this pharmacy because I moved, and now it looks like I'll switch again. Very disappointing.
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January 2022 by Marci M.
I had a list of skin medications written by my dermatologist. I heard women talking at the pharmacy but out of sight. After waiting and then calling out to see if anyone was working there a young woman came out and I showed her the list and asked if they had any of these creams behind the counter. (Because my doctor said some pharmacies keep them back there). The girl barely looked at it and said "no." I said none of them? "No." I asked her if they would have them out on the shelves. She said" I don't work for target." And walked away. I called to her back. So do you know where they might be? She nastily replied I said no ." I told her she was being rude. Then she went back to talking to whoever else was back there. I asked to talk to the manager but she never came back out. The worst possible service. There was no one in line and few people in Target. I won't go back there. She shouldn't be working.
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October 2021 by Sean Hacking
A pretty random place to have amazing staff, but the staff here are amazing.
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November 2020 by Kim Rhinehart
Love everyone here at this store! They are all so helpful and sweet and understanding. Highly recommend!! I came from a Safeway pharmacy with antiquated computer systems and countless delays on every prescription for my family. Couldn’t take it anymore. Serra (sp?) is awesome and everyone there is great!
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June 2020 by Michael Vogel
Best Folks in any Pharmacy in Novato
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April 2020 by Elizabel Hernandez
Wonderful people. They always treat us with respect and they have a lot of patience! Our orders are always filled on time and if there is an issue they make sure to let us know promptly. The best thing is if you have to wait you can do a bit of browsing in Target.
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July 2017 by Michael V.
Amazing staff. After being frustrated with the CSV on Grant for 2 years i tried Pharmaca (sp) and they didn't have anything and didn't seem to care but much to my surprise this CVS Target is AWESOME. Their people are the best and most efficient and friendly and the pharmacist (Sara i think) is the best most caring service i have gotten. 5 starts for you!
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August 2016 by Jorge F.
I am disappointed, thi s is the 3rd time I buy on target and I have to come back to claime. Because they don't apply the discount, we told the guy in customer services, and he told me I must buy three, I show a picture, and he said nothing, I return the stuff, it is amazing. Check your tickets before you leave.
