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August 2023 by OUMAR DIENG
Overpriced
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June 2023 by Larry Snyder
Same as always, got some polos and a jacket. Very friendly staff
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January 2023 by Rosemary Hoang
Great deals
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November 2022 by Doug J.
From what observed, this Eddie Bauer store practices rascist behavior. I walked in the store and nobody said anything; however, I observed the store employees welcoming everyone else. I purposely stayed in the store for a while and observed employees welcoming patrons over and over. I am a minority and the other people that came in were Caucasian. I was never asked if I needed help; however, I observed store employees asking everyone else that walked by them if they needed help. At this point, I am not imagining the situation. I should have recorded on my phone. I don’t patronize racist establishments. Thanks for letting me know where not to spend my money!
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September 2022 by Hector Londono
How come an outlet store doesn’t accept edie bauer’s gift cards, has been months and they always say that there is not system for gift cards.
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August 2022 by Austin R.
Omar welcomed me when I walked and and was very knowledgeable on all the sales going on! need more people like Omar at your store!
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October 2021 by Alex V.
On October 16, 2021 , I ordered a pair of Eddie Baur boots, I paid additional for early shipping. I was advised that they would arrive on October 20th which they didn't. I recieved a package from Eddie Bauer on the 22nd which had a pair of shorts and a t shirt but no boots. I contacted their customer service and was told that I would receive my refund when I sent back the items they shipped. I asked to speak to a supervisor but was told that a supervisor could not be located, I asked for a cooperation phone number and was told that they had no other numbers to give. So now I'm being inconvenienced to return a package I didn't order just so I can receive a refund. They provided me no options in resolving this with anyone other than customer service. Poor way to conduct business.
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September 2021 by Liliana Nazarian
Great merchandise and friendly helpful employees. Teacher discount!
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June 2021 by Dean Grycan
With shops harder to fin, this is my wife's favorite stop in the area. Always good selection and friendly service.
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April 2021 by Mark Gunn
Ridiculously expensive as always, but it's my style
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February 2021 by Jong Park
Excellent quality with discounted low price outlet.
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January 2021 by Josh Kimbrough
Always friendly and incredible deals. I'm surprised at how often they have my size, not just all xs or XXL.
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January 2021 by Tamara Sundquist
Love this store at Novato!
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November 2020 by mary r.
Consistently poor customer service. Many of the cashiers have an " I don't wanna be here" attitude and I believe it floats down from the top because of the grumpy manager. Also , this place used to have great deals and now they lure you in with 50% off of an expensive item to start with. Eddie Bauer used to be great, it's really gone downhill. I'm referring to the Marin location, I don't know about the other locations
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November 2020 by Mark Bosch
It seems I can always find what I am looking for with Eddy Bauer. Their outlet store at Vintage Oaks Shopping Center is my goto place for clothing. Maybe because I like Eddie Bauer as a brand but also the quality is excellent and the selection at this store is always good. I am an average size guy and outlet/discount stores seem to lack the sizes of the average person. I think you know. Racks with small and extra large are always available, but try to find your size if you are in the normal range. Try Eddie Bauer. I am not an employee, just a good customer.
