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February 2024 by Shahrazad Vakharia
I kept receiving a message that my printer was jammed. After going through all of HP’s problem solving suggestions, I took it to GMS. George met me in the parking lot to ensure that I found the location. He called me the next day to let me know that the printer wasn’t repairable. He did not charge me, and he was kind enough to take care of the recycling. Definitely recommend and will return in the future.
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November 2022 by Charles Ewald
George is super well informed, helpful, friendly, and responsive. I brought him a Canon printer that was smudging the Monday before Thanksgiving. He cleaned the printer, diagnosed a larger problem, and installed a replacement part, turning around the whole job overnight. Five stars.
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June 2022 by Rebecca K.
Our 2003 ink jet printer suddenly was not working; I contacted George at GMS Lazerwork. I drove it to Novato and he met me at my car, took it inside and had it back in my trunk in less than 30 minutes. It is now working perfectly. Great service with a smile! Highly recommend.
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April 2021 by Catalina L.
I have been using GMS Lazerworks for all my printer needs for- I can't even remember how many- years. George is the best. He returned my call for help within a couple of hours, then he walked me through some diagnostic steps for my HP Laserjet printer. He knew exactly what to look for, and he solved my problem in just a few minutes. Thank you, George!
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March 2021 by Denise Keeler
I recently had a printer seize up and called GMS. George spent a lot of time on the phone with me, trying to solve the issue, but eventually it needed to go in to be reset. Not long after it happened again, and George took it back and fixed it, sending me off with clear instructions on how to avoid the problem recurring. He was helpful, accommodating, and courteous,
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December 2020 by Natalie Leisten
George is the best! He's local so whenever we need printer cartidges he delivers the same day if he's available and if he's not he'll deliver the very next morning. He is courteous and his prices are so unbelievably great I don't know why more people don't use him.
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December 2020 by Irwin Silver
Couldn't believe the service George provided me. The pro's make it look easy.
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November 2020 by Sonya D.
This place is awesome!! George who answered the phone when I called walked me through troubleshooting the error message I was getting on my Epson Inkjet. I ended up having to take it in for further diagnostics but when George determined the issue was unfixable- that I would need to get a new printer - he waived the charge for the diagnostic and even agreed to recycle the printer at my request. He went above and beyond, was communicative throughout the process, and very generous with his time and information. GMS will be my new spot for all things printer related. They deserve the business.
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September 2020 by Kurt M
George at GMS diagnosed our printer, fixed it in 2 days, and gave us great rates on the parts and labor.In the past, we have had problems with non-OEM toner ordered online, so now we've also started purchasing our toner from GMS.
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May 2020 by Kurt M.
George at GMS Lazerworks diagnosed our printer, fixed it fast, and gave us great rates on the parts and labor. In the past, we have had some problems with non-OEM toner ordered from Amazon, so now we've also started purchasing our toner from GMS.
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March 2020 by Lisa K.
I took my printer in for repair recently. They were knowledgeable, up front about fees and kept me up to date. They repaired the printer quickly and cleaned the machine beautifully. Every once in a while you find a business you would have no problem referring and this is one of those businesses. Great experience.
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January 2020 by Laddia S H.
Technician showed up for a simple printer maintenance. He was unprofessional and could not do the job.
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September 2018 by Sid Crown
I have an HP Photosmart 5510 Inkjet printer that was not printing magenta color. Then I got an error message in printer display the printhead was damaged and it would no longer print. I called GMS Lazer Works and reached George right away. I asked him if he serviced my type of printer. He said yes, but reminded me that the cost may be more than a new replacement printer. He patiently explained what the display message actually meant and the process of cleaning the printhead. George explained everything very clearly and detailed the service charges involved. Because of his kind and patient telephone manner and expertise, I decided to have him fix it rather than recycle it and purchase a new printer. I dropped it off at his office and was met by his gracious assistant Julie, who expecting me, wrote up the service order. George called me the next morning as promised and indicated that upon inspection the printer head was clearly too worn and not a candidate to be cleaned. To my surprise and delight, he waved the service charge and even offered to recycle it for me saving me a trip back to pick it up. What more can one ask for!!!? I feel very grateful to have picked GMS Lazerworks and George to service my printer! You will be too.
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September 2018 by Mike Kuntz
Been using GMS Lazerworks for 22 years now, and they continue to come through with quality Toners and Service for all of our equipment. As an accountant, we can't afford to be down, that's why we stick with GMS Lazerworks.
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October 2017 by William P.
I've lived in San Rafael Community for over 20 years. And of course been to hundreds of local businesses without generating a Yelp review. Until now! I cannot say enough about the customer service, the professionalism and amount of personal care that I received. I had a problem printer and George was very patient with explaining exactly what was going on in the unit, which was problematic and hard to figure out. Suffice it to say George went the extra mile for me, and everything is working again. In a word, I really trust this man as a person, and skilled technician and responsible business owner. I would give you higher than five stars if I could! I'll definitely be back with other needs as they might come up with my electronics or printer. George and Julie, many thanks!
