-
January 2023 by H Rittenhouse
This is a lovely store with great gifts and wonderful customer service.
-
January 2023 by Pinkie D.
Some super cute finds but unfortunately the store employees and management are very unprofessional, rude and generally unwelcoming with very poor customer-facing skills. They likely keep their happy face for specific types of customers or their friends. Shame it's basically the only store of its kind in Novato. They also need to have their return policy directly on the receipt not just at the check-out counter. When a return policy is abnormal and very strict, it has to be prominently displayed throughout the store, communicated directly to customer at check-out and included on receipt. If they keep unique hours and close for long periods, this is even more imperative. If they're going to leave on break from Christmas Eve until after the new year, their 10 day return policy is null and void. They should have a specific holiday return policy or if it's 'all sales final' that must be communicated. Christmas or holiday gifts that didn't fit or didn't work out still need to be returned. Very convenient for them to leave during the return window. I can only recommend Jolt! with MANY caveats (lack of customer-facing skills, most items are not locally-sourced and the markup on many items is very high). May they reflect on their treatment of others in this new year and encourage professional customer service of their staff and review store policies more thoughtfully.
-
December 2021 by Patricia F.
Popped in here over the weekend on our way to the tree lighting. How have I never been here? Adorable shop with unique and affordable gift items. I had been looking for the candles that are locally made in San Rafael, and they have them here! Also got some fun stocking stuffers. Very friendly sales staff working, did not feel pressured while browsing. Can't wait to go back!
-
November 2021 by Marie K.
This shop is amazing. I went with my daughter in law and we shopped for quite awhile. Beautiful gifts for all the family members. Nancy was a delight to have her help us and share the store owners passion for buying such a great selection.
-
October 2021 by Joanne Green
Great little gift shop and Nancy is so helpful
-
September 2021 by Natalie Basile
Great place for gifts! Lots of fun and funky things - something for everyone!
-
August 2021 by gatorrayder
very kitchy gift shop
-
December 2020 by Deanna C.
Downtown Novato was not my first thought when I think gift or something unique, fun, cute for myself until now. Jolt! is a small boutique shop with so many great items. From ultra soft organic fabric cute items for babies and children to a wide assortment of jewelry, knickknacks, honestly something for almost everyone! I have found myself shopping more stores in the area since finding Jolt!, too. They're always so helpful and did I mention they gift wrap?! They gift wrap! Yay.