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April 2024 by Elaine C.
We went in hoping to find a new mattress for our 89 year old mom---without our mom with us. Teddy at Mancini's gave us great guidance and amazing customer service. Our mom loves her new mattress. We will definitely be repeat customers!
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October 2023 by Sarah I.
I needed a guest bed but didn't walk in knowing more than that. Teddy was able to find the most cost effective option for the small space and even helped me find new sheets to go with it! He made me feel confident in the big purchase and I look forward to working with him again when it's time to replace my personal mattress.
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September 2023 by Carol G.
Mancini's manager has now agreed to help with this problem by letting us exchange the mattress. This should take place in about a week.
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August 2023 by Fran R.
Shout out to Gabby, the Novato Mancini Sleepworld employee who helped us purchase a new mattress. She was efficient, helpful, knowledgeable and went out of her way to make sure that we were able to buy the product quickly and without a hassle. With her friendly manner, she made the process of buying the right mattress very enjoyable and stress free. Looking forward to many nights of restful sleep on our new mattress. Thank you Gabby for going the extra mile for us!
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May 2023 by Eric W.
On May 10th I went to Mancini's in Novato to look at mattresses. I was greeted by Gabby. She was very knowledgeable and helpful. She asked good questions and allowed my wife and I all the time we needed to test mattresses. We had a great buying experience and purchased a Casper Hybrid Snow and a floor model adjustable base that worked perfectly for our needs. The purchase was delivered on a day of our choice, and the delivery people were excellent. I love the 90 day return policy, took the fear away from buying a mattress that ends up being uncomfortable. Fortunately the Casper is awesome, first time in a long time I woke up with no hip pain. The mattress is awesome. Fast forward to today. I registered my Casper and today got an email that said the same mattress I purchased was on sale this weekend. I went to the Mancini web site and engaged with a customer service rep via live chat. He advised their price guarantee entitled me to a refund. He said just call the store. I called the Rowland Blvd store in Novato where I purchased the mattress, talked to a very nice person who ended up being the manager Teddy. He quickly refunded me the difference without question or problem. The refund of $679 is already on my credit card. From start to refund, this was a really great experience. Mancini did exactly what they said they would. Super happy I went to them.
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May 2023 by 999kger ..
Teddy Edelstein, the Store Manager was super knowledgeable, straightforward and honest.He knows what kind of bed is best suited for back pain suffers.
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May 2023 by Allie B.
We had a fantastic purchasing experience and service level from Teddy at Mancini's! Like many people, we were hesitant to go into a mattress, store, and endure a high pressure, salesy environment... this was nothing like that. We thought we knew what we wanted and intended to buy one of those mattresses that shipped to you in a small box, and inflates over 24 hours. Teddy was knowledgeable and explained how those have a much shorter lifespan, leading us to purchase our Tempur-pedic mattress, which we are SO happy with now! There were no sales running when we made our purchase, but he ensured us that he would honor the upcoming store sales, which he has held true to. If you're in the market for a new mattress, I highly recommend Teddy and Mancini sleep world.
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April 2023 by Lilly K.
I am on a strict budget and let Teddy at the Novato store know that. So he suggested a Mancini factory made xtra firm mattress . Kinda on the low end, cost wise. The mattress was installed, I slept on it one night and found the mattress to be very soft and spongy. I sit up and read in bed and I was sinking into the mattress. They do have a selling feature of a "trial period" to see if the purchase is satisfactory. They picked up this first mattress right away, and at the same time, I went back to the Novato store to choose another "extra firm mattress". I did just that; I bought the Beauty Rest, Harmony Lux, Carbon Series, extra firm.this mattress was delivered the very next day. I luv this medium cost mattress and I thank Teddy, my sales person for being so polite, understanding and helpful !!Bottom line, you get what you pay for so do be really careful when actual testing in the showroom.
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February 2023 by Kc K.
I needed a simple mattress, bed frame, and all that goes with it to be delivered to SF and Alex was helpful, patient, and kind. He was able to assist with buying the mattress and the frame. He also was able to provide insight with different frames vs box springs. I was referred by a family member and I was pleased with the knowledge and service. I would recommend to friends and family in the Bay any day.
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January 2023 by Michael Carpenito
Omg I was looking for a decent mattress, and was helped by a wonderful person by the name of Alex. He’s so knowledgeable in the products. Made me feel as though I was at home shopping. In other words, he made the process seamless and easy. Will be going to him for my future needs for sure!
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January 2023 by Ben C
Spent too many years on the same mattress and finally broke down and had to get a new one. I’m super cheap about some things and not others but a mattress was the one thing I didn’t want to spend money on. Alex helped me find something in my budget that had the right firmness (don’t like soft mattresses). After one good nights rest I knew I talked to the right person and got what fitted my needs. Thanks again Alex!
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January 2023 by Taneka Hopkins
I had a great experience at this location. A tall guy named Alex helped me and he was extremely knowledgeable and very nice. He was able to answer all of my questions and provided the best customer service.
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September 2022 by Protect N.
Really bad customer service. I have been to many mattress places but this one is not very friendly. Thank god there are many other mattress places .
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August 2022 by Margie D.
The manager Alex in Novato was extremely nice and knowledgeable and helpful. He's been working in the industry for many years. We wouldn't buy from anyone else
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August 2022 by Anne-Céline J.
Excellent service and great products. George is very helpful and kind. Would recommend.