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June 2023 by Matt Vinci
No drama, non-corporate outfit that resisted bumping rate increases to astronomical heights the way Public Storage claimed was necessary. Good people, well managed properties. Never a problem and easy to access. Service as it should be.
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June 2023 by Magnolia Orleans
I have mostly good things to say about this place. The unit I rented had some 2X4’s on the wall that made the space a bit smaller (couldn’t stack boxes accordingly because of the 2x4s protruding). However, they changed the hours on Sunday. I drove out there to work in my unit on a Sunday evening, because it’s supposed to be open 7 days a week, 7am-7pm) and there was a hand written sign with their “new hours for Saturday/Sunday” (10:30-5:30). These are different hours than what I contracted for.
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October 2022 by Jeffrey Vaillant
Good support staff.
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January 2022 by Victor Juarez
Excellent customer service
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December 2021 by Doug Thrailkill
Very helpful. Air am disabled and they got me a place near the door.
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December 2021 by Dave B
Good storage rates and excellent facility with plenty of storage unit sizes. The application process is easy and the staff were very helpful and pleasant. It was also easy to set up monthly payments online. A year later we've been able to move all of our stored items and there were no issues during the time we rented our unit. I would highly recommend using Novato Self Storage to anyone and will do so again myself if we need storage in Marin County again in the future.
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March 2021 by Annie B.
We had no problem with our unit, however make sure you note the start date on your contract. You need to give 7 days notice of vacating before the actual day of the month you first rented. And keep your initial contract handy. Also expect annual rent increases even in an economic downturn. When we terminated before the end of the month, we were not told that we would be charged for the following month's entire rent. Giving us a head's up would perhaps have eliminated a negative experience - after many years as customers.Responding to Kathy: we did not contact her and wait a month. Actually I spoke with her in the week before. And after I received a bill for the now empty unit, I called to indicate that I felt it would have been helpful and appropriate for her to tell me that we would be billed for an additional month because it was too late to give her notice. Instead, she simply said, "Just make sure all locks are off because then we'll know you are out." I contacted her the following day to make sure all had gone as she asked, and she confirmed that all was good and they were aware we had removed everything. They followed the contract but I felt she was knowingly avoiding telling me to expect another bill. A simple statement would have been much appreciated & better business practice. (Note: I did contact her less than seven days before we vacated - because of the pandemic we were unsure about our ability until a couple of days ahead of time. And I called AFTER WE WERE OUT to insure all was clear. She confirmed that it was.)
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June 2019 by Dave Schuck
Ladie's in office friendly and polite,thank you.storage yard 60% Grumpy guy's,remember guy's the reason storage facility's are so filled up. And provide your job's most of your client's are there unfourteitly because of trama,loss of home,buisness or divorce or death try to SMILE for us all.it really does show support and make a big difference ! thank you. And yes alot of us are hoarder's and packrat's and we also like to see happy people with SMILE'S !!
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May 2019 by gary pearce
It's a storage place. I wouldn't store anything there that requires temperature control. But for just everyday storage it's good and relatively economic. There is usually someone friendly on site if you need help.
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April 2019 by Loren St.Andre'
Very clean and looked safe and secure.
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April 2019 by Marjorie Morgenstern
Clean \\u0026 nice staff yet no restroom or garbage both a big negative especially for the prices.
