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December 2023 by Charlotte
Excellent pet store. Amazing variety of food, treats, toys, pet clothes…And all of a good quality, not easy finding minimum dog food normally, here it is And my dogs love love the freeze dried bones and duck necks.
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October 2023 by Heather Oh
Staff was great. I had a good experience bathing my cat here also.
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October 2023 by E E.
Don't come here they won't exchange dog food if you have no receipt!!!! . Petco is better ! I'd give them 0 stars if I could .
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June 2023 by Marin4me
Great place for your dog or cat's needs.
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May 2023 by Patty Hoyt
Always so very helpful and friendly. Love coming here.
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May 2023 by Bonnie S.
Thank you pet food express you make my dog Eli happy. We go to dog wash and he enjoys it.
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April 2023 by catherine smith
The staff at Pet Food Express is knowledgeable, friendly and dog oriented. My dog is blind but enters the store with confidence because staff members make him comfortable by greeting him. The quality of the products at Pet Food Express is excellent. Dog washing was a good experience on a hot day. I am confident when I buy something a product at Pet Food Express. I highly recommend Pet Food Express.
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April 2023 by Rhi Annon
Staff are all very sweet n knowledgeable. I prefer a sounding board for new purchases and they are so great at helping me figure out which product to buy. It's always a pleasure to visit this location.
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April 2023 by Shawna OftheEarth
Super helpful and friendly staff. The pet bathing tubs are set up well
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March 2023 by Eric Balzer
Great facility for washing your dog!
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January 2023 by Karen Walker
I aways have a good experience with ya'll. But yesterday when my Lil granddaughter & I came in to wash Nelson〰️Brian helped us AND he was so pleasant & helpful, easy to talk to, kind. I can't say enough how great he was. I was so at ease with him. Calmed me to where I could remember (cuz I'm old lol) that I asked him, before we left "oh I've been looking for this dog food . . ." He immediately led me + helped me pick it out & helped us to our truck to load it! I'm still thinking how sweet ?
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November 2022 by Tara B.
I just have to give a shout out to the best pet shop, Pet Food Express in Novato Fair on Diablo. They have to most knowledgeable staff I have ever experienced in my life! My elderly cat was diagnosed with hyper thyroid. The vet put him on medication and science diet food that you can only buy from the vet. My cat was continuously throwing up for 3 weeks and not getting better. After my third trip to the vets office and $2,000.00 in vet bills, I showed the vet that my cats ears were red and that he was having a allergic reaction to the medication. She agreed, and then she told me I could try controlling his condition through food (wish she had given me that option in the beginning). That's when I met Barb at Pet Food Express. She was so kind and knowledgeable. She helped me with finding a healthy food choice for my cat. He has been on "Just for Cats" fresh frozen food for 6 months. His condition cleared up right away once he started on this great food. I am so thankful for all the staff at Pet Food Express especially Barb! She saved my cats life!!!
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October 2022 by Cheyenne Fong
All the employees at this Novato location were absolutely AMAZING, helpful af, and so incredibly kind to Krieger (doggy) and myself! TY again!
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June 2022 by Jacqueline C.
Love the selection of food and supplements for pets but the staff is simply wonderful and kind! Especially store manager "Hailey" - who has been so helpful and kind ! Worth the extra 12 minute drive to get their location!
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March 2022 by Anne V.
This is the best place to get anything for your pet. The staff here are all amazing and knowledgeable no matter who is working or what time you go in. Super helpful all the time, honestly the best customer service ever.