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February 2024 by Milan Dayanni
What I appreciate about ROSS is the selection of sustainable/ ecofriendly products. Safer for you and the the planet .
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February 2024 by Jesus Escamilla
Great!! Clean store and organized
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February 2024 by Vicky P.
customer service was very slow and inappropriate only one person at register empty shelves and manager was talking so rudely
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December 2023 by Fernanda De Moura
Lots of cheaper options
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November 2023 by Emily R.
Manager on duty on Nov 24 allows people to work even when they have covid. If you're immunodeficient I wouldn't recommend going. Very inconsiderate.
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November 2023 by Alejandro Vicuna
The store is very stocked and things are cheap.
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September 2023 by jason lewis
Great price and good people
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May 2023 by Tina Bailey
This is one the more organized Ross store around. But like all Ross stores they are short handed.
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January 2023 by Alix J.
I'm a little disappointed with this store compared to other locations I've been to in Daly City and San Francisco where I live. I came here because the Ross on Geary Blvd near my house recently closed. This location had a better toy selection compared to the one by my house but the clothing selection for women was disappointing. I will come back once they get more inventory. The other reviews I can tell is either a hit or miss when it comes to home goods and clothes. With the Ross where I live closer this location, Daly City and downtown are my options now.
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January 2023 by Sawyer Garside
Always love ross great quality!
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December 2022 by Protect N.
I cannot believe it we had a long line 3 people just walking around one man two women just walked passed by laughing and not even ringing us while we were waiting for 20 plus minutes and only one cashier ringing us . There was another girl next to her who was instead of ringing peo with long line just laughing and speaking in Spanish and the other one just doing the hangers instead . So I went there and asked politely if she could just ring us instead . The other one who was only one ringing Peo said in rude tone no she is not going to . Like zero customer service . These peo hate customers and doesn't give a damn about customers as if they are paying us to shop there and they are our boss . I have never seen such despicable people. And eveyone there speaks Spanish to each other in front of customers we don't even know what they are talking bad about us . Even the Spanish lady in dressing room she just sits there and if we don't bring the hanger she yells at you . What is her job ? Horrible . This people are very privileged and thinks customers are their servangs here yelling and passing rude comments.
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November 2022 by Alma R
I love the store and the stuff I've been a customer for a long time and since management change I missed the old crew but the cashiers tha know me are amazing and I'm thankful for that
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November 2022 by Eli I.
I use to go in there weekly, but they seem to have gotten new management and it's HORRIBLE!! Haven't found anything worth buying in several trips, have been treated rudely by the assistant manager a few times now. Apparently customers are not a needed feature in this store any longer, this is not an experience isolated to me, spoke with several people at sons school and everyone is complaining about the Novato store these days. I have begun driving to San Rafael and Petaluma, much much better management. I really miss that sweet older woman that was the manager there for years, where did she go?!?
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October 2022 by Cherith P.
Lets full illegal immigrants cut hard working class people standing in line security refuses to intervene the store is a free for all as you can do anything you want in there
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September 2022 by Junaid Badat
An employee rudely told my kid not to play with a toy that we were intending to buy. I didnt realise at first if she was saying it seriously. But when i realised she was, she went behind the store. TEACH YOUR EMPLOYEES CUSTOMER SERVICE.