Safeway

Most Recent Comments

• February 2024 by Joslynn Rose
  Very disappointed in this store and whoever is on stocking duty. This is the THIRD time I have purchased groceries, and some items are months expired. I don't understand how this keeps happening. Apparently now I have to individually check every item to make sure it's good. Unfortunately, this is my home Safeway, but I think it's worth the drive to find another one at this point.
• January 2024 by Terence Ortiz
  Newer Safeway. Way bigger than most Safeways. They got a gas station.
• January 2024 by Lightning Catering Bakery
  It would be nice if they updated their store hours on Google. So when I have to run to safeway for emergency items, I know not to go there and it's closed at 11 something pm and I am out in the pouring rain. When it says they close at 1am, it would be nice for that to be true especially for emergency items on a Thursday night
• January 2024 by Margarita Sosa
  I love this store!!!!
• December 2023 by Mike L.
  This store is dirty, over priced and half the employees are rude and unprofessional. Do yourself a solid and shop elsewhere. Ps if you get hurt here good luck, their insurance carrier will blame you and leave you permanently disabled with no recourse. Great job Safeway!!!!
• December 2023 by Michael Livingstone
  Was just in my favorite Safeway store only to be completely disrespected and talked down to by one of their employees (Sheila). As I was checking out at the self-checkout, I was having trouble finding an item on the system, and when I asked for assistance, she became impatient and demeaning to me and my wife. This is the second time we have had an issue with this employee in just a week. I'm not sure if this is just the new customer service policy, or if she is just a rogue disgruntled employee, but I have never felt so frustrated leaving this place before. I will raise it back to the normal five stars once They get their attitudes straight.
• September 2023 by Thomas Wright
  This store was closed at 11:35pm Tuesday night. They are not open to 1am as stated on phone. The heavyset young staff man gathering carts was definitely in a mood!Edited: Thank you Safeway for finding out when you close.
• September 2023 by Tory Harmon
  Grabbing a few groceries around 11am on a Sunday and only one checked lane was open. Line went down the aisle but cashier never called for another, instead just stood there waiting for a manager to come do something with the register. The manager took forever to come too. Also the prices on everything were suspiciously high.
• August 2023 by Cobie T.
  I'm guessing the problems with this store are due to corporate decisions and not specifically choices by this store's management. But here goes... There is never enough staff. Like other Safeways I have been to, there may be 10 or so registers but there are only two, maybe three people manning them. I always use self-checkout, but it still tells you something about how corporate views its customers and the customer experience in general. They don't care. Their worst sin, however, is to advertise items in their weekly flyer but not have enough of the product around at the proposed sale time for people to purchase. If you are going to have something on sale, it is up to the store to have ordered enough for people, some who have chosen to come in and shop that week BECAUSE there were to be enough sale items to make a trip worthwhile. I base my decision to come in based on enough on-sale items being there and when the store doesn't have them in stock, I feel tricked and cheated. They have wasted my time as well. On a recent trip I noticed that everyone I saw pushing a cart, looked sad. I wouldn't be surprised, if like me, it was due to sale products not being available. Maybe like me they were thinking, "why do I bother?" On a recent Friday, there were three Friday-only specials that I wanted that were not on the shelf. In addition to that, there were some items on sale all week, where they didn't have the full variety of the products. Of Oroweat breads, some varieties weren't there. That wouldn't be so bad but when you are advertising a two for one sale, it might be nice to have some choice for the second one and not have to accept just two of the same item. On the flyer there is often a picture of Schweppe's ginger ale, except the store on Nave never carries that item. I think that if an item is pictured on the flyer the store should order it. Or corporate should use another picture on the flyer that all the stores DO sell. Tonic water maybe? Just be honest folks. You think we don't notice? Well, we do. Making matters worse, is when basic items are out of stock. So often I come in needing a quart of milk, and either the 2% and/or whole milk is out of stock, or the milk is so far back in the dairy box that I can't possibly reach it even if I stepped into the box and stretched out my arm. I have always assumed there were more quarts and it just took someone to add them to the shelves, and that because the store is undermanned, this was not being done. Today I actually saw an employee right where the milk should be and she told me that they were actually out of it. Now, it could be she just didn't want to bother finding some more, because she had other work to do. But that leads us back to the not enough employees issue. I should add that there were half-gallons available at twice the price, Since the milk itself is available, why can't the vendors who produce the milk for Safeway put it into quart-size cartons as well. Is this a Safeway decision to upsell patrons into buying more than they need? I should say that I shop at Safeway primarily for brand name items. For most of my groceries, I shop at Trader Joe's. But Safeway is a constant disappointment. And I don't have the time or the inclination to ask for rain checks. It is not my responsibility to go to great lengths to get the sale price the store has offered. Safeway is not acting in good faith by promising things it has no intention of delivering. Today for the first time it occurred to me that I might check into Lucky grocery in Novato for the brand-name items I get (or TRY to get) at Safeway. I may go there instead for Heinz ketchup or Best mayonnaise, and while I am there maybe even pick up a quart of milk.
• July 2023 by Chase J
  Disappointed that the website and Google Maps say they close at 1 AM, but I came at 11:20 PM and they were closed. Not sure what the actual hours are.
• July 2023 by Catherine slater
  I shop here once a week for a family of 4. I drive an additional 15 min for this location because it’s spacious, clean and easy parking. I also like the discounted gas station.However for the last 6-12 months or so I’ve noticed it is frequently out of a lot of products. I shop on different days of the week so I don’t know if it’s their shipment schedule or inventory process but I’m frequently faced with at least 5 items on my list being completely out on the shelves. (Eg pullups, frozen pancakes, Life cereal, all half and halfs)
• July 2023 by Cyndi Allen
  Always pretty good. Never have to worry about finding what I need. Lime the $5.00 Friday deals.
• July 2023 by J. Forwood
  Visiting family and chose this store because it used to offer vegan and natural foods when I lived here 12 years ago. Very surprised that there wasn't much offered in vegan cheese, spreads, etc. Expected more from this store.
• July 2023 by Maxwell Ghanizadeh
  Good all purpose grocery store. If you are looking for particularly high quality meats or fruits, I would go to a store more specialized.
• July 2023 by James Smith
  Seems like there are short on staff or they hire retards or something. Service is slow. The only ones who seem busy are the pesky security or the local boosters.