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January 2024 by Destiny R.
I cannot recommend the services of this veterinarian based on my recent personal experience. I encourage you to consider alternative veterinary options. They are welcoming and friendly, but their level of veterinary care and customer service did not meet our standards. We wish them all the best.
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January 2024 by Rapasav Soir
This is a very nice place to bring your pet. Ever since I called the first time, Paige was very kind and helpful to me given the little emergency I was having with my dog. She was very understanding and I paid under a hundred dollars for the consultation, a very reasonable fee. The veterinarian and her nurse were both very pleasant and loving with my dog. They gave me great suggestions and did not make me spend a lot of money on exams just for the sake of it. They saved me a lot of money instead and gave me advice as to what to do under the circumstances. Healthy & safe dog and a happy family ! Highly recommended.
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January 2024 by Lauren Dunne
South Novato vets and all the staff are friendly and very good at what they do. Always willing to discuss options. Very accommodating on scheduling and trying to make things work. All the staff is well able to manage fearful dogs and make it a good experience for everyone.
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November 2023 by Rachael Karlin
My dog is dead because of Dr. Watson. I brought her in as a new patient and had lab work that was previously done with me. My dog was on prescription kidney kibble food and had been on it for four years. After looking at the kidney blood panel Dr. Watson determined that my dogs levels "didn't warrant" her needing to be on the prescription kidney food. This was the beginning of October. Slowly my dog stopped eating. She kept getting UTIs that were getting worse. She would sniff food and spit it out. Sometimes she would eat and vomit. She was constantly drinking water. She began losing weight, three pounds in a month. From 18 pounds to 15 pounds. When I contacted South Novato about this and my suspicions that she was going into kidney failure a woman named Rachel called me from the office stating that she didn't like my tone in my email and she dropped me as a client. I'm pretty sure she knew that Dr. Watson messed up. On 11/15 I had to take my dog to a different vet and have a kidney panel done. It showed she was in severe kidney failure and I had to humanely euthanize her. If Dr. Watson had never told me to take her off her kidney food my dog would still be alive today. DO NOT TRUST DR. WATSON WITH YOUR ANIMAL.
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November 2023 by Rachael K.
My dog is dead because of Dr. Watson. I brought her in as a new patient and had lab work that was previously done with me. My dog was on prescription kidney kibble food and had been on it for four years. After looking at the kidney blood panel Dr. Watson determined that my dogs levels "didn't warrant" her needing to be on the prescription kidney food. This was the beginning of October. Slowly my dog stopped eating. She kept getting UTIs that were getting worse. She would sniff food and spit it out. Sometimes she would eat and vomit. She was constantly drinking water. She began losing weight, three pounds in a month. From 18 pounds to 15 pounds. When I contacted South Novato about this and my suspicions that she was going into kidney failure a woman named Rachel called me from the office stating that she didn't like my tone in my email and she dropped me as a client. I'm pretty sure she knew that Dr. Watson messed up. Today I had to take my dog to a different vet and have a kidney panel done. It showed she was in severe kidney failure and I had to humanely euthanize her. If Dr. Watson had never told me to take her off her kidney food my dog would still be alive today. DO NOT TRUST DR. WATSON WITH YOUR ANIMAL.
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November 2023 by Agustin R.
Well, I never wanna take my dog in this place anymore. I know it is expensive .but I took my dog to diagnostic what they have and they never told me so I'm not recommended.
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September 2023 by Brooke B.
I'm never one to write a review, but this Veterinary Hospital is great. My dog is very difficult to handle, and the front desk staff attentively listened to what lessons I learned at our previous difficult vet visits, and trusted me on how to best deal with him for this visit. Dr. Bonetto was extremely generous with his time, listening to our past negative behavior experiences, explaining his recommendations, and detailing several options to help us, moving forward. He was patient, wise, helpful, and experienced. The Veterinary technician who helped us to the car was sympathetic and kind. She took the time to explain why she thinks our dog acts out in sometimes unpredictable ways. I felt heard and respected, and I felt my dog was very well cared for, despite him doing his best to make it hard to do so. I highly recommend South Novato Animal Hospital.
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September 2023 by Sandy Hixon
We just started going to SNAH and WE LOVE THEM kind knowledgeable let us know what was happening with our Wendy Belle and what to do patient I ask a lot of questions We are so glad we changed from our previous vet care and Wendy Belle is much more comfortable Thank You
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September 2023 by Teena M.
I've only been a client here since July 2023 (= 2 months as of this writing), but my experience has been so good (thus far) that I wanted to share. From the front desk staff to techs and doctors, most everyone I have spoken with has been courteous, caring, and compassionate. In fact, the "worst" thing I've experienced here is someone who is just lukewarm, which is totally fine since I don't expect everyone to be super bubbly all the time. I have seen 3 different vets here, and while I prefer seeing one vet for consistency, all the vets have all been kind and knowledgeable. So far, they haven't insisted on any tests or things that seem unnecessary, and they seem to have my kitty's best interests at heart. My cat is super picky with his food, and they offer a refund if my kitty doesn't like the food we buy from them. Maybe the best part is that I haven't felt rushed when speaking to anyone. My previous vet would rush us out the door or to get off the phone, but at South Novato Animal Hospital, I feel like everyone takes their time to explain things and answer my questions (I usually have a lot!) thoroughly. I'll update this review if needed, but I'm so glad we chose this hospital and wish we switched sooner.
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September 2023 by Janae Hinz
Dr. Bonetto is the most personable doctor. He has made sure that our geriatric dogs are living their best lives comfortably. I highly recommend Dr. Bonetto. He truly cares about his patients.
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September 2023 by Mary Ronstadt
I love these people. They are loving, kind, huge hearts, and have literally have been there through every stage of my fur babies lives. From healthcare to even payments. They are amazing!
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July 2023 by Jamie Shaw
I can't say enough good things about SNAH. Every time I've been, the vet (different ones) gives me exceptionally detailed information and patiently answers questions. They are helpful collaborators when it counts and never try to "sell" services my pet didn't need. I am so happy to have found these wonderful folks who make me feel my companion is safe and cared for in every circumstance.
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July 2023 by Sonia Bastidas Fuetsch
South Novato Animal Hospital has been taking care of me and my pets for more than 15 years. They are the best! The Staff the Vets the team are always at their best and ready to take on anything that you need for your animal and support for you too!! I would refer them anytime to anyone!!
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July 2023 by Steve Ross
They took good care of Buddy from check in to "check out." The vet and vet support staff were very understanding of my dog and his anxiety; they did such a great job he even warmed up to them; treats dud help.
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June 2023 by Kim L.
What a wonderful experience here! I was able to get a same day appointment to see a vet for my dog for her 2 broken teeth (other hospitals were a 1-2 month wait period for an initial appointment). From the front line staff to seeing Dr Watson, I was truly impressed by everyone. Thank you for your kindness, time, knowledge and efficiency for taking care of my June bug! A definite 5 star experience
