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August 2024 by George Sonoro
I am deeply disappointed with my recent experience at Top Nails, which has brought to light serious issues of discrimination and poor customer service. My wife, who is Black, visited the salon seeking a manicure but was met with an unwelcoming and cold response from the staff. Despite the salon being nearly empty, with three open chairs and only one customer present, my wife was told that they were too busy to assist her.
The staff’s dismissive attitude and the palpable discomfort they caused my wife are unacceptable and deeply troubling. This experience was not only unprofessional but also reflects a disturbing pattern of racial bias. As someone who values inclusivity and respectful service, I cannot support or recommend a business that treats its customers based on the color of their skin rather than their patronage.
I hope Top Nails will take this feedback seriously and address these issues to ensure that no one else has to endure such disrespect. Discrimination in any form is never acceptable, and it is essential for businesses to foster an environment where every customer is treated with dignity and respect.
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May 2024 by Cindy V.
This nails came out horrible. They were stuck to my skin and was charged $70. For this work never going there again.
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December 2023 by Sindy Lopez
BEST PLACE ???
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October 2023 by yola vile
Having gone there myself and gotten a fungus from their pedicures . They have now refused service on my mother who suffers from Alzheimers because she has missed a couple appointments. She has been a costumer of theirs since before this owner going on 30 years ! No compassion!
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September 2023 by Yolanda V.
Having gone there myself and gotten a fungus from their pedicures . They have now refused service on my mother who suffers from Alzheimers because she has missed a couple appointments. She has been a costumer of theirs since before this owner going on 30 years ! No compassion!
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August 2023 by Yvonne Harris-Wallace
For the past 7 months, I have been visiting nail salons in Novato in an effort to find a salon home! Today I found one! I had the best pedicure EVER and my gel manicure meticulous and I didn't have to pay an arm and a leg for it! While the salon was not fancy it was spotless and welcoming! Look no farther!!!!
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August 2022 by David F.
I got a great pedicure for $30. It was very Covid safe, only me and the technician- both masked. She did a great job on my nails and cuticles
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July 2022 by Diane C.
I was lucky enough to find this spot while in from out of town. The mani pedi I had over a week ago still looks nearly as good as the day I got it. Terrific job, and my only regret is that I do not live locally, because I'd make them my regular salon otherwise.
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February 2022 by Ashley C
If I could give 0 stars I would! First off I went to get my acrylic set off and get a fresh set. I have never been here before. My usual nail salon was all booked and I desperately needed a new set for my birthday. This lady LITERALLY ripped of my pinky nail I don’t recommend this salon it was the worst place I have ever been now I can’t get my nails done for my birthday weekend. Birthday ruined. Than she tried to blame it on me she said my nails was broke under my nail. No it was not. Anyways don’t go hereServices: Pedicures
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January 2022 by Johny A.
They did not want to fix the nails and the nail tech physically put her hands in my face telling me no saying I got , what I got & she kept trying to yell at a 12 year old girl & not deal with their legal guardian & they were racist Nail Tech told WHITE LADY to lie to police saying we were harassing them & soon as I mentioned I have everything recorded they start playing victim HORRIBLE EXPERIENCE & NEVER GOING BACK HORRIBLE SERVICE & RACIST SHOPS LIKE THIS SHOULD NOT BE OPEN IN OUR COMMUNITY
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January 2022 by Ashley H.
If I could give 0 stars I would! First off I went to get my acrylic set off and get a fresh set. I have never been here before. My usual nail salon was all booked and I desperately needed a new set for my birthday. This lady LITERALLY ripped of my pinky nail I don't recommend this salon it was the worst place I have ever been now I can't get my nails done for my birthday weekend. Birthday ruined. Than she tried to blame it on me she said my nails was broke under my nail. No it was not. Anyways don't go here
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October 2021 by Sarah Cadena
I found the two ladies that were working tonight to be very rude and unhelpful... i showed up in comfortable clothing and both looked me up and down as if I wasn't good enough to be there or had money lol... I simply asked one nail tech if they could do my nails and certain way when they said no I tried to look up a different design where neither one wanted to Acknowledge the fact that i was asking a question about a different time to come in the next day... the lady who asked me to sit the first time walked away from the station and never returned... poor customer service... never judge a book by its cover little did they know i had more than enough to do whatever I wanted in they're shop... I'm from out of town not even local all I can say is I will NEVER come back to they're nail salon if I ever visit this city again...
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October 2021 by Michelle Ruiz
Top Nail should be called the bottom of the barrel. My pedicure lasted 10 minutes. The massage was basically the attendant rubbing lotion into my legs( nothing) I told the attendant I have never walked out from a pedicure with calluses on my heels. She laughed and said mine were rough. I told her that’s why I’m here.. I spent $70 for nothing. Do not go to Top Nails. It is old, dirty and run down.Services: Gel manicure
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March 2021 by Brittany H.
I'm new to town and was looking to get a pedi cause I'm on my feet over 10 hrs a day at work. It was easy to make an appointment. When I got here my water was already ready ( I had mixed feelings about this cause idk how old the water was). So she started the pedi seems they don't have options to pick from. I have never had a pedi last less then 20mins and the was included cleaning up my toes. She barely even rubbed my feet. She just ran some lotion my my legs really fast and pushed me off on someone to paint my toes. I would understand if they were busy but I was the only one there. Worst pedi I have ever had and they charged me 48$. This place is a waist of time and money
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October 2020 by Debra C.
I would give this place a ONE STAR only because my nails turned out nice. My girlfriend and I went into get a manicure and pedicure and eyebrow wax. When we got the bill it was $221.00. CAN YOU BELIEVE THAT!! TALK ABOUT PRICE GOUGING!!!! I would never recommend this place at all.
