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October 2024 by B Ray
Got a haircut here on 10/13. I booked with Lori and honestly the whole appointment was a little odd to me. First she made awkward comments about the Hispanic Heritage Month music playing and it being weird, then she cut a huge chunk out of the front left side part of my hair and panicked saying “that was really short but it just didn’t blend. I needed to blend it” and just kept rambling on about it which obviously let me know it was too short. Both sides of my hair are different lengths now. My bangs were cut too short but that’s fine they grow fast. Just wish the rest of my hair hadn’t been cut so Willy Nilly. About halfway through the haircut Lori calls over the Benefit Brow girl and tries to upsell me on brow services that I don’t want. Super awkward. Will not be returning over all sadly. Was really hoping for a more affordable haircut in the Bay Area but I learned my lesson on this one. The girls at the checkout area, however, were all a pleasure.
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September 2024 by LN T
In the last 2 times I’ve come in, managers at this site at customer service, have been surprisingly short and rude to customers including this week. If you ask a question you get a blunt “NO” and a stare and a walk off. No helping or trying to be welcoming. They are too busy chit chatting or gossiping. This store used to be so great! I think I rather go to a store to purchase products where employees are always friendly, willing to help you, and make your experience pleasant so you’ll keep coming back again and again. Thanks but no thanks.
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August 2024 by Jay Matthew
Vanessa was really great. She helped us although we were very lacking in knowledge. She assisted in finding us all the possible products that would help. And she was very pleasant. Great store!
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August 2024 by Mariela Pelayo
Jennifer is very rude!!! ..she should have better customer service!!
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May 2024 by Flory Yat
I asked a girl to help me and her help was very disgusting
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February 2024 by H C
I’d give 0 stars but i cant.I was followed and harassed by a cashier who works here named is “Tiffany ,I was shopping with my friend and she kept following us and staring at us while talking into a mic.We did nothing wrong.She made us feel extremely bad I spent $87 nd my friend $297 Tiffany was extremely extremely rude
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February 2024 by Mellie May
The store is great for what it has, but the employees that work here are not good. The indifference, the attitudes, the way they make you feel like you’ve done something wrong for just being there is straight up unacceptable. They are often no help but when they are you have to deal with eye rolls and rudeness, they cop an attitude if you ask a question and seem beyond irritated when checking you out. If this was a one off experience I wouldn’t be saying anything, but this is an every single time experience. Like please corporate fix your eyes on this location and get it together. How is this acceptable?
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December 2023 by Fernanda De Moura
All my fav brands in one location
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November 2023 by Denise Christensen
Always enjoy going here. Staff was great
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August 2023 by Allison K.
I went into Ulta between 1045 and 1115am on Monday August 28, 2023. There were two women working in the front. One was a white woman, and the other woman was of color. I did not get their names. I was waiting outside for my pick up order and no one came out. I waited a good enough time so I went inside and I told the woman that I was picking up an order. I asked her if they received a notification for a pickup order because I was waiting outside for a long period of time. The girl that helped me completely ignored my question and did not make any eye contact and asked for my name and gave me my order. The woman giving me my order did not even apologize for the terrible customer service and nor did her other coworker who was present apologize or step in to handle the terrible customer service. If you're not happy working in retail, then leave the industry. Sometimes you have to bite your tongue in order to provide the best customer service. It's part of working in retail. If they would have apologized and recognized the customer service issue then I would not be sitting here writing this review. All it took was, "I'm sorry about that," but now I am here writing this review simply because they were rude and unprofessional. Management can you please handle this? This Ulta already has a 2.9 star rating.
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August 2023 by Sarah K.
I'm always so uncomfortable going into this Ulta, it gives mean girl vibes and no one wants to help you or talk to you. I've gotten my eyebrows here a few times and the brow girl is always talking with other employees and gave me a look when I interrupted there conversation. So okay cool, went a second time because I use to always go to ulta Santa Rosa to get my eyebrows done so I figured I'd give a second chance. That time she was late to our appointment because she was shopping. Idk why I went a third time but the third time she was complaining to me bc I last minute booked her online and she was saying she was going to go home and that that I shouldn't have booked.. like ok. So I really only go here if I absolutely need something that Sephora doesn't have or a service they don't provide.
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July 2023 by Davina A.
If you need a quick freshen up, someone who understands your Pinterest board with 1000 variations of hairstyles + highlights, book an appointment with Samantha Gee! She is amazing, very personable, and does amazing work!
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July 2023 by Corinne K.
I booked a brow wax appt at this store and walked in for appt and nobody was at the wax station so I waited a few minutes and none came so I went to front desk to ask for wax specialist and the lady said hold on a few minutes and I will get her. She comes back and states I was 20 minutes late for my appt and they only wait 5 minutes from appt time. I said well I have been in the store waiting for someone to show up to do my eyebrows! Manager was very rude and I couldn't believe I drove from Petaluma to be dropped off the schedule. Very poor customer service! I do not recommend this store for services. I actually walked over to Brazilian wax studio and was treated much better as it should be! Customer service is no 1 in these stores and should not be talked to in a rude manner! Manager for unprofessional and rude! I will never go back there! I do not recommend this store!
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June 2023 by Tiff
Wow most of the women that work here are incredibly rude. How they talk to customers in a condescending tone and act like it’s a chore to show a customer where an item is. The constant rolling of eyes and heavy sighs. They even talk to their nicer coworkers with this attitude of being superior. These women need to be humbled. Your making minimum wage at retail store and no amount of heavy makeup is going to make you pretty with ugly attitude like that.
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May 2023 by Becca Lnn
The amount of attitude from some of the employees is insane at this store. This isn’t the first time but it’s the last time. I went in for a pickup, stood at the very clearly marked pickup area, and one of the employees looked at me like I was crazy and said “can I help you” coldly. The interaction just goes on from there with her being rude and snarky, then she didn’t even grab all my items.Things don’t always get done in time, I get that, even though it was three hours and five items.. it’s the attitude that’s ridiculous.Anyways, Sephora and Target right next door sell all the same stuff and people actually treat you respectfully there. I use to be a diamond or platinum (whatever it is) member at Ulta too, glad I cut down my shopping there significantly awhile ago because of the same stuff. They just can’t get it under control.
