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January 2024 by Tanya D.
If I could give 0 stars, I would...This store doesn't really have much to offer other than dog treats (which I guess the name implies), so if you're looking for anything else like a harness, leash, toy, etc. I would look elsewhere. There is some really young employees here that are very immature and rude to say the least. Also WAY overpriced. Definitely won't be going back.
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October 2023 by M S.
I want to give this place a higher score but I can't. I'd watch out for the "advice" they give you. When merely mentioned that my pet ate dry food in addition to wet food one of the workers there got all upset and decided to go on about how bad dry food was. I mentioned that it was prescription and our vet had recommended it and since switching to it my pet no longer had thousands of dollar vet bills and overnight stays. That didn't stop them from thinking they knew more then my vet. They also mentioned that they had talked to vets who go to the store who agreed. I think occasionally talking to a vet at the store about their own pet doesn't make you a vet and able to diagnose an animals medical issues. And telling pet owners to deviate from vet recommended diets is dangerous. Especially when your pet has ongoing and expensive medical needs. Worse yet the worker wouldn't back down. Kept acting like they knew more than my vet. If you are not a vet and don't have the animals medical history don't pretend to know what is best and be rude to a customer for following their vets instructions.
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March 2023 by Andrew S.
I'm gonna start this off with saying that they're some great employees that work here! I've been coming to this woodlands pet store for over 5 years now and have always had negative disgusting experiences with the manger Carrie. Carrie is an extremely insensitive, snobby, insecure, and flat out mean human being. I have never had a good experience with her and every interaction with her leads with me leaving the store feeling sick to my stomach with her fake passive aggressive smile. She clearly thinks very highly about herself and her role in this pet-store of making people feel bad about anything she doesn't agree with. Whether it's the type of food you feed your pet or the way you look or how your animal acts or looks it's always something negative or uncalled for. If i were to write about all the disgusting experiences I've had with her you would be reading this for a week straight. However I do understand that she's had some hardships in her life however It doesn't mean she needs to let her anger out on costumers of this establishment. I would also like to mention that many people feel the same as I do and that the only reason the still give this place my businesses is because they have the High quality food I feed my dog.
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February 2023 by Nina Fry
I can't speak highly enough about Woodlands-Novato. They are just a great team of people who truly care about the well-being of animals (and their human companions)! We had a love-bug foster kitten who was with us for months because we really wanted to adopt him but realized he needed much more activity/stimulation like other kittens/dogs in the home. It was heartbreaking to let him go, but Woodlands helped him find the absolutely perfect new home where he is now very happy and loved. They were all so kind and communicative and it shows they just really care about their work!
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January 2023 by robyn diamond
Love this store! Everybody who works there is amazing. Toni was great in helping me find a leash to control my son's dog on walks, life changer!! Carrie, Brie, Daveigh, and Cameron have really helped get our pets on a killer diet that has helped their coats, tummy, and keep them at a healthy weight. And don't get me started on the no hide chews, I never gave my dogs things like because of a past pup having an issue with rawhide. But I never knew that no hide was made from rice flour and so no harm. They love it and are so happy. Thanks to the team for making our fur babies healthy and happy! And I can't forget the dog bathing area, honestly the best out there. They are huge, with good soap dispensing and great blow dryers, huge towels and they let me use the furminator and never make a peep about my looney dogs!
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January 2023 by Heather D.
Great selection of healthy pet foods and staff is always helpful and friendly. It's an added bonus when they have kittens up for adoption. So cute!
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August 2022 by dovkav
I love it! my cats loved the cat toys!
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May 2022 by Chris S.
I enjoy Woodlands over PetSmart for food for my dog, Guinea pigs (mine and fostered) and rats. The fish section is non-existent but that's fine. I like the discount program (you need to ask them to check if they don't. There are some nice savings to be had) I have picked up free bags of hay, pellets and 15% of entire purchase. They even beat PetFood Express and Guinea Dad (love them) prices. The Mill Valley and Novato stores are my usuals. Oh, there is an older woman who is sometimes at Novato location, she is AWESOME!
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February 2022 by Sam M.
I love the products but was made to feel like s*** for what I picked out for my dogs. My dogs are extremely healthy and get regular check ups. The lady made me feel like crap and was just so snobby. I tend to come here a lot but each time I'm met with an attitude. I was so excited to come in and browse and get my dogs treats and she ruined it and now I feel like a s*** dog mom. Thanks :/. Not coming back anymore.
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January 2022 by Alexandra H.
Great quality cat, it's been a year and he's had no medical problems. He's a good boy.
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July 2021 by John Roszkowiak
Great service and products. Will not shop anywhere else for my dog. Staff is great, helpful and friendly. Remember you as a regular customer!
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May 2021 by r t.
Went in a couple weeks ago to pick up some treats for my puppy. Although I was half-heartedly greeted as I entered, I was treated like garbage. I said I was looking for "something like a raw-hide" and was met with a look of disdain. The employee walked me over to the chew treats and then lectured me about how raw hides bad, then just stood there as I browsed. He also did not acknowledge my puppy at all. I went in with the intention of supporting a local business and it's conveniently located near my home, but sadly I can't say I recommend or will return. Overall summary: unprofessional, snobbish, unfriendly, awkward. Get your act together.
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May 2021 by A'sHat SelfieStick
Great fun help, but inventory too often nonfulfilling
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March 2021 by Stella Huddleston
Good selection and knowledge staff. They carry a good variety of honest kitchen products which is key for us.
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January 2021 by josette soldano
terrible, 5 persons behind the register doing nothing, could not help me .for God Sake buy some mask if clients forget there and do not lose 150 $ in sale. Never will go back there .. terrible not helpful at All.
