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September 2024 by Nan Mej
Tammy Jarrard
I want the general public to hear this before hiring this agent for their real estate needs in Barstow. This agent is from out of the area and listed this property in Barstow, yet he lives outside of Barstow. I attended an open house in April 2024 for the 425 Fenoak Home. At the time of the open house, the pool was being filled up and serviced. I asked Tammy if it would be up and working and in good condition. She stated yes. It was not until towards the close of escrow I questioned on my walk-through the condition. Black algae were growing, and the pool was shallow in water, not to mention green. I was very concerned and brought the condition of the home to Tammy Jarred, with the help of my agent, that I was not comfortable with the pool.
The pool guy had been neglecting the pool service, but she was unaware as she doesn't live close to the home. Tammy offered to shock it, but that is not a remedy once black algae takes over. Had she not been so adamant about closing rather than threatening cancellation, she would have seen her remedy was not foolproof. The foggy pool cleared, and because chlorine does not kill black algae, it went from bad to worse after the close of escrow. After it closed, I called a pool guy, the same one Tammy used, who stated he had told the seller's agent the pool was beyond repair. He wanted nothing to do with my pool. I am depressed that I now have to do about 10k worth of work. I relayed this message to my agent who spoke to Tammy who stated the seller was not going to assist and neither would the seller's agent's office. The broker looked at the issue and felt comfortable that the seller's agent did nothing wrong. I'm afraid I have to disagree! I chose not to inspect, but it was clear the home should be in the same condition or better at the time of the walk-through; it was not better, I can assure you. This was not the case. There were other issues, but this is my biggest complaint. I knew the home inside needed work, and I was ok to do so. I never expected that due to the lack of home inspection, it would be used against me. I strongly encourage everyone to be careful when using agents outside your area. They do not care about us.
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March 2023 by Helen Reyes
Samantha Pickens is great. She strives to do her best job for her clients she can . Highly recommended her .
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December 2022 by Justina Britt
Vivian is the best realtor I have ever worked with, which is alot coming from a military spouse! We are a military family, who was looking for their forever home, while my spouse was deployed overseas for his final tour. She was flexible, I am a mom of 3 small children and I work full-time, she was able to do showings after I got off work and mapped out routes so we could get to as many as possible before losing daylight and daycare closed. She was on time and arrived with printouts of each house and had memorized the specs. She sent me homes daily, ensuring the algorithms were set, only sending me homes that would suit my family, very uniquely tailoring our experience. She even communicated with my spouse on an 8-hour time difference, showing homes via facetime, and even Youtubed a house so he could see it. When it was time to negotiate, she made sure we got the best deal on the house and even negotiated the smaller items. She also was knowledgeable about deals on the moving company, deals on installing a tv, and deals on furniture. She went above and beyond, even after closing and I found a minor error with the home, she had the seller fix it. When it was time to sign loan documents, she made sure I had the correct Power of Attorney and Paperwork to support my husband's absence. Vivian kept us updated about the process and answered all of the minor questions I had: the inspection, appraisal, and anything happening with the house. Sometimes I texted her very late in the evening, after settling my children, and she would answer right away! Vivian is also very thorough, she took photos and notated any errors or things that would need to be fixed and then made sure they were fixed upon closing. She is also patient and will take you back for multiple showings if you feel uncertain. Vivian even took a measuring tap out of her car to help me measure for appliances and furniture, doing some of the mathematics and estimates for potential refrigerators, and everything fit perfectly. She was so knowledgeable about appliances in the kitchen explaining the pros and cons of counter depth vs. standard depth appliances, making our home so much more aesthetically pleasing and maneuverable with small children. I am eternally grateful for her work and pure kindness, it is so hard being in a military family and having an absent spouse. She made the process so simple. She ensured our home closed before the holidays, and we were able to move in! After closing, she continued to check on my family making sure no questions go unanswered. Vivian is competent, detail-oriented, professional, and most of all a caring and compassionate person. I will absolutely use her again and I highly recommend her service.
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October 2022 by Sweetlady Key
Be more understanding with there customers.
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August 2022 by Rod Bell
We found Derek DeVille and Holly Madole with Realty ONE Group Empire to be very professional and caring in handling our home sale. Our family sold our mother's house after she passed away. Derek and Holly gave us good advice on the home's value and listing price. We received multiple offers above the list price within a week. Everything went very smoothly after that. The paperwork was easy to take care of online, our questions were answered promptly. I could not ask for better service or a better outcome on the sale. Thank you, Derek and Holly.
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July 2022 by Sean Cortez
Johan Graham from this Realty ONE Group is as dishonest as they come! Since she mostly work with people she knows, she will convince her clients to take a lower offer so that the people she knows can get a house. Do not trust her. Do not trust her Zillow reviews! Her license needs to be revoked!!!!!!!!!!!!
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April 2022 by Shawn Rodatrte
These people try to get you to put your deposit on the line without inspection or appraisal being done and ask for you to put a higher deposit for escrow I didn't trust them so I pulled out of escrow seems like they're trying to take people's money don't use this company or trust them
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March 2022 by Mike C.
I had the unfortunate opportunity to work with Christine S******* with Reality One Group Empire. She was a buyers agent and I was the seller. Chris was given a 60 day escrow. This is a long escrow and rarely is there a closing delayed with such a long escrow. It is a Realitors job to make sure all the dates and times in the Contract are met. Chris failed to meet the Home Inspection, the Appraisal and finally the closing date on time. The appraisal was weeks delayed and the closing failed to close on three different dates. My agent and I met all required dates and bent over backwards to allow access and extend deadlines. I trusted that the original closing set by contract was for sure going to be met as she had 60 days to make it happen. I scheduled movers for the date following closing so I could ensure her client could move into her home on time. 10 days later and 1500 per day penalty for delayed payment to movers as we failed to close and receive funding, I could not pay the 45000 to movers. Christine did not care or work any harder to get closed on time. This agent basically made her money and told us to have a nice day. I would highly recommend you stay completely away from this agent and her Broker. They only care about their payment and no one else. Working with her cost me 11075 dollars. Don’t get caught in her trap, she is lazy and uncaring. Beware
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March 2022 by Tuna Fish
Great experience overall super happy and the location is super nice and clean and the whole staff is nice and extremely professional and everyone is so welcoming and definitely made the process amazing thank you
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February 2022 by Kelley Tingesdahl
Derek and his team at Realty ONE Group Empire sold our home recently and provided us with an excellent experience. The entire team was professional, efficient and exceeded our expectations.
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October 2021 by Jack Murray
Staff at escrow office was great however had numerous problems with agent on both sides of the sale of our home
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October 2021 by Catalina Somsukcharean
Amazement
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October 2021 by Gus Rodriguez
Called to speak to a manager and they took down my number and said they would call me back and did not. Ill be using another realtor horrible customer service
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August 2021 by Kash A. Aziz
I highly recommend them. Algot who is part of their team is courteous, hardworking, responsive and highly dependable. I went through our transaction with Algot and even though we had challenges along the way he was supportive and worked with me every step of the way! Highly recommended.
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August 2021 by John shaw
Scam , fraud, lier and manipulative , will do anything to steal ur property and sell it to herself with pennies on the dollar , Don’t ever use her or sell her ur property , will go around and use all the loop holes to steal it for cheaper , untrustworthy agent who brings shame and dishonesty to her career community !
