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December 2023 by Tony Freire
Excellent job ? ?
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July 2023 by NINER EMPIRE
Good bank with better customer service
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February 2023 by S Reynolds
Great customer service!Best Bank in Oakdale
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January 2023 by Karen W
I can’t get help to open a savings account because they’re too busy. Not a person in his office and another women with no one in hers. I’m told by the teller “we STAY booked All DAY long”. How much business can there be in Oakdale to “stay booked all the time”? Very unhelpful and unfriendly.
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December 2022 by Mike Brown
Lousy customer service. Wouldn't let me deposit change to cover bills I need to pay because "theres no room in the vault". They actually told me to try the bank I don't bank at!
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May 2022 by Sabrina S.
This is definitely the most professional bank in Oakdale. The customer service is stellar! They definitely have all your banking needs covered.
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November 2021 by M P
Horrible banking experience. The staff is rude. I don’t know what happened to our small town bank. I’ve banked here for many years from bank name change to bank name change. Will never bank at this branch again. This is the second time I’ve encounter this at this branch. This is so very sad this has become an institute of control and not a bank of helpfulness.
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September 2021 by Jonathan Rivera
Don’t expect to be helped and do expect customer service. Choose another one.
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May 2021 by Tony Mantana
The worse bank to bank with fees after fees and when u call customer service 50 minutes waiting time I been a customer for 20 years every year gets worse. They closed lot of the location in the past few years. the employees are great but the company is trash.
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April 2021 by Blindshilo
Been trying to talk to someone for the last three days to increase my limit for purchases. I have called the branch 17 times in the last three days. Phone rings, but no one ever answers. I finally went into the branch in-person, and they told me all I had to do was call the 1-800# on the back of my card, simple!The phone number is actually a 1-877# and it doesn't give me that option at all.So, gotta plan to go in again to ask AGAIN, since of course, no one is answering the phone.GOD I HATE CHASE
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September 2020 by Kathy Hogan
My Mother has been a customer here for years and years,she always got her checks for free, customer service said they don't do that anymore,My Mom was ok with that,but she only pays her rent once a month with a check,so she didn't need alot of them,she was told they only sell them by large quantities,so she was charged 80.00 ,shame on you!! Fixed income,long standing customer,I'm not impressed with the service you provide!! My Mom's 87 and been with you since since she was in her forties!! You have no right to charge your senior customer like that,it's not right, you should have heart!!!
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August 2020 by Rachael A.
If I could give negative stars I would. I took my 90 year old father to help access his account and the branch has been closed for 2 1/2 months due to Covid. The options that were given were...1. Make an appointment online. This is very difficult to do if you're a 90 year old couple with no internet access. 2. Call the 800 number that continues to loop through the same message. 3. Drive 30 minutes to the Modesto branch. How is a 90 year old supposed to do this without a license?So the branch employee we finally did see via closed door at the Oakdale branch suggested that we remove our money and go to another bank.This was very disheartening and makes me think twice about banking with Chase.
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June 2020 by David Largent
This branch has been closed for far to long people need to come in to take care of business have had business checking an savings account here for over 20 years this is unacceptable for oakdale thinking of changing all my accounts elsewhere, for the simple reason that most all other banks in town are open good job chase
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May 2020 by Taylor G.
Just went to transfer money to another account cause they charge if we do It online so we get there at 5:50pm and they are closed but It says they are closed at 6pm. Employees must of been in hurry for the weekend.
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April 2020 by Cheryl Flory
Terrible customer service. Someone hacked into my acct, overdrew it, banker refused to help me after waiting a long time in the lobby.(and it wasn't due to a large amt of customers, no one else was in the bank!)
