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March 2024 by Suzie B.
It's wild to me how negative and nasty some people are. Being "infuriated " over the store closing at 9 instead of 10 is nuts, which btw it closes at 10 now. The staff is always smiling and happy to help. Always greeted upon entering (most people complain they're not greeted yet when they are, they ignore the greeter..) Store is clean and well managed. Always be kind to customer service workers, they're people too.
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March 2024 by Not H.
The guy (appeared to be of Indian descent) at the drive up window just sat there while I waited for him to help me. He made me push the button instead of getting up and he was right there at the window doing nothing. He put my receipt and card at the back of tray and I couldn't reach it. I told him I can't reach it and he said "it's right there". No concern or care. I had to ask him to put it closer to the front so I could reach it. I may have to take my business elsewhere.
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February 2024 by Jennifer Antrim
You will talk to robots for the first 10 minutes when you call, only to then finally get through to the pharmacy to again hold forever and then get disconnected. When they’re out of the antibiotics, no one will call and inform you (after waiting hours). They will lie to you about steps taken to rectify the situation. Customer service is some of the worse I have experienced.
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February 2024 by Iyvette G.
They close at 9 pm not 10 pm as opposed to what is posted on the app/website of 10 pm. I wish they would update this ASAP, it's so infuriating
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June 2023 by Grace Sami
Extremely rude and disrespectful service. The pharmacy is there to help people not tell people that registers are closed because they need to go home. What happened to helping the sick and needy. It’s all money making these days
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May 2023 by Esmeralda Valdez
They really need to get better cashiers. I went in today and the cashier was extremely rude and unprofessional when I asked a question about a coupon. I was having issues with a gift card and she continued to be rude. She even laughed at me once I walked out.
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April 2023 by Wendell K.
After being a customer for a long time the pharmacy service declined to the point that I moved to Rite Aid.
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April 2023 by Lane S.
First of all I wish I could give this a 5 star rating because this is my "go to" spot and has been for years and I have grown to love all workers so much. Sadly because a little guy named Cliff that started working there I feel so unsafe and uncomfortable. He says provocative things to me every time I go in, even when I say stop. He grabbed my hip, proceeded to push his body into mine and tried whispering in my ear. I'm not judgemental when it comes to smoking but he vapes right in front of the sliding doors even when parents are taking children in. I really tried to wait to post this to see if someone would have the decency to let him go but it just gets worse. I watched him call an underage girl (you could tell she was super young) sexy and she tried walking away and he said, "cmon I only give beautiful girls like you those kind of names."And then right in front of me while I was walking down an isle one of my favorite girls was working and he said, "Stupid B****." Under his breath and when I tried to confront him he said, "I would never call you that darling, the girl knows who I'm talking about and deserves it."I am so grossed out and I am scared for my safety and will have to go to corporate if no one there does anything. Management can't be Niave to this. I am positive I'm not the first complaint.
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February 2023 by S H.
There's a young gentleman that works nights and is amazing. He even remembers part of my phone number for rewards. However, there is an employee that is
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November 2022 by Danielle Calhoun
Beyond horrible! They even lie about what’s covered by your insurance to get you to pay full price! My husband is working in the area currently. We live in Mississippi. His gout is flaring up so his doctor calls him in a prescription to this location because it’s right by his hotel. They never came to the phone when he called. I called while he made the 8 minute drive there. They never came to the phone. He could hear the phone ringing while he was there and no one answered it. They even told him our insurance doesn’t cover capsules when in fact they do because my medications are in capsule form! We will definitely be filing a complaint against them through our insurance! DO NOT USE THIS STORE THEY ARE CROOKS!
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October 2022 by Craig Miller
I get all of my meds great customer service and very clean store
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October 2022 by Michael P.
Worst pharmacy I have ever been to ,the pharmacist is very unprofessional.and the staff is horrible
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October 2022 by Anthony R.
I would leave a zero star if they had that as a choice but they don't. This store needs a complete overhaul of its staff. Time and time again I come in here and am treated like my wife is a drug addict. I have been picking up my wife's meds for years in this store and time and time again they give me a hard time. They did at one time have 1 good pharmacist there but evidently she saw this business for what it was and left...medication bullies....She's has NOT once requested or received her meds early but they play this little game about when you can pick it up. This had happened before and I spoke to the pharmacy manager. She researched my wife's account and confirmed all the years my wife has never once came in early and we shouldn't get treated like we do and not only filled my wife's meds at that moment but said if this hairball again to ask for her and she would take care of it. She would also educate her staff on customers such as my wife and her history. And yet once again I went in to fill my wife's meds (that should of been filed 3 days ago) at around 1030 and was told to come back at 3pm. This was after I got the look of "no it's too early" by Melissa the cash register girl. After she opened my wife's account and quickly realized that in fact it was not, you can almost see her mind spinning and working. "How can I still make this customes situation unpleasant! So she turned to "David" the pharmacy tech or possibly a pharmacist to ask if they can fill my wife's meds and he replied yes! She then looks at me and says that will be ready after 3pm. I replied well in here now so I will just wait. That got shot down with a response "it needs to be called in a day before I pick it up" I replied it was called in on Friday of last week and requested to be filled on Saturday (the actual day) it was supposed to be filled. She still said no we don't do those till after 3pm. I asked to speak to David the manager and he stood by Melissa response. He also stated they never fill before 3 because they were to busy with other customers (which in fact was a lie because they have filled my wifea meds two months ago before 3pm). At that time I looked around and they had no one in the store , no one in drive through and 4 workers working. He told me "I can look around all I want but it wasn't going to change the fact I wasn't going to get my wife's meds till 3pm. So he's holding my wife's meds, which are not early (three days late in fact) hostage because they are trying to be controlling and because their lives are petty. I felt they were discriminating my wife for medication that she has to take and meds that I must stress were NOT and never been early. It's refill..System....change date...print sticker ....count meds..sign sticker...give to customer ...3 minutes. This is not the first time this has happened but it is the first time after looking at my wife's account and realizing she doesn't get these meds early they are making me come back. In a time when gas prices are soaring to unsustainable amounts and also specially since I'm a disabled vet on a modest salary they are making me go home and come back in a few hours so they can be bullies. Bullies that can control medications. It's a form of harassment. And if I find out it's all because my wife is an Asian woman I will sue the s*** out of this company. Hey dickheads, my wife would love it if she didn't have to take this medication. If you would like to go back and stop the drunk driver from plowing into my wife that would be great otherwise just do your job. Your job is to get prescription from Dr. Fill meds,make sure they are NOT early (per laws), and shut the f*** up! But that's to hard for this company. Maybe this is why she is a cashier and he is what ever the he'll he is.... they are all a waist of space...air thieves.
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October 2022 by Frank B.
I appreciate this place. So many services important to this town. Great hours. The staff walked up to me and asked if they could be helpful
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September 2022 by Joann Morris
I called to check on a refill my doctor sent in for pain medication. I was informed that it was before 30 days & the manager of the pharmacy said he would not fill it. I advised my doctor sent it & he told me he didn’t care, that the doctor would need to call. I don’t have auto fill on my meds because I live in Florida, but spend quite a bit of time in Oakdale for my mothers needs. I had 2 prescriptions they had been filled & I did not request them. He proceeded to advise me if I took my other meds as often as prescribed I wouldn’t need the pain meds. My doctor called & my pain meds were filled in 10 minutes. I let my frustration be known about him playing doctor, took a snap shot of his picture & he advised me I was not to shop at their pharmacy again. That’s okay, I don’t plan on it.