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March 2024 by Joao da Silva
Efficient, friendly, knowledgeable, and engaged. Great experience retrieving, and delivering vehicle at OAK. Our Alamo associate Jay deserves 5 stars for an amazing experience. His thoughtfulness, and advice served us well. Thank you Jay!!! My family, and I are truly appreciative. GIVE THE MAN A RAISE!!!
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March 2024 by Ariel Fernandez-Monteith
Great experience. Quick and easy. Kayla was super helpful and great to interact with.
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March 2024 by Kaipo Giltner
For Kayla, Alex and Jenny that work at Alamo Oakland Airport
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February 2024 by Susan Nathon
The shuttle at Oakland runs often. One shuttle for all the different car rental shops. Alamo was the most popular when I arrived but the line moved quickly and the rental process was very fast. I was given a Subaru Forrester that ran great. Absolutely no problem with the car. Very easy return then back on the shuttle to the airport. Great experience. I would use Alamo again.
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February 2024 by Dianna Benaknin
I have always had a good experience with Alamo and the team at the Oakland airport was no exception. Service was quick with no pressure for "extras" and we were in our nice clean car and on our way in a short amount of time. All staff were courteous, responsive and pleasant.
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February 2024 by Moayed Obeid
Due to my work naturally, I rent cars often.This was my worst experience ever. The customer service doesn't have the minimum amount of courtesy. He was pushing me to pay before check the rates and compared the price and when i told him I have to check to be sure I meet my company policy becuase there's a difference in the price he was "Sir you made the reservation, and this is America you have to pay taxes" i dont know why he stated that, my english not good but his worse! Generally I canceled my reservation and won't deal with them again.
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February 2024 by Shante Turner
Tasha was very nice and professional! 10/10!! Top tier customer service!
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February 2024 by Kate Dalere
Nikki at the counter was excellent. She made it easy and was in and out within minutes. Alba was also extremely helpful when I was picking the right vehicle for me. I had ski equipment and other bulky luggages and she helped me pick the right vehicle.
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February 2024 by Stacy Kung
Great pick up experience in Oakland, both Nikki and Alba were so kind!
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February 2024 by Joanne Peterson
Chickie checked me when returning the card. She was fabulous - helped me with lots of luggage in pouring rain. Very helpful.
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February 2024 by Lindsey Moreland
Bella was very helpful. Very nice and efficient. The checkout was quick and easy and she was so nice I felt the need to leave her a review. :)
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February 2024 by Mark Chase
Staff was friendly and helpful. Vehicle was what we expected
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February 2024 by Gautam Parikh
Everything was fine until experience at the exit gate. The agent who also works for several other car companies asked me to give my credit card after checking my license and went in his cabin away from my sight for good 5 minutes. As an Alamo insider I had done all the work at the time of renting and was given a bar code for ‘pick up and go’ so I was uneasy about giving my credit card. Otherwise everything was fine with the car and rest of the people, billing etc. If this is how Alamo operates I would have difficulty in renting with them again.
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February 2024 by luis garcia
Please give Monica, Josh and Jay a raise SOON. These employees of yours were the kindest, most informative and down to earth people I encountered during my trip. Monica, Josh and Jay were the best because it's my first time ever renting from you guys and they were just so helpful with the process. Even the people you have at the counter were helpful and informative. All in all, 10/10 for all your employees at the Oakland Airport Car Rental. Thank you so much for all the help.
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February 2024 by Irwin Feinberg
Nice car and rental experience