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February 2024 by Julia Park
SO nice! Got battery replaced and new wipers. They didn't try to upcharge me at all, and worked with my budget.
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January 2024 by David Alexander
I had a very nice interaction with Mannol(sp?) yesterday afternoon. He was easygoing, helpful, and relaxed with a good sense of humor. The kind of person you want to have behind the parts desk when you’re not what you need or exactly how it attaches to your car. Give this man a raise!
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January 2024 by Jon Fast
Darnell recommended the right wiper blades and helped me replace them! The best! Thanks Darnell!
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January 2024 by Phil H.
Ordered 19 quarts of oil that was on sale. Received a call the following day saying they don't have any and order cancelled. They said they can't update the quantity and maybe need to contact IT??!! Whatever.. ZERO in stock! Typical Oakland!
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January 2024 by L C.
This Lady who answered the phone couldn't be bothered to even try to help me without me knowing a specific part number for what I was looking for. She couldn't tell me what they had in stock for the type of auto tool that I had found on the website, and basically condescendingly told me to try another business. If it wasn't a chain, this place would be closed with that kind of attitude. Thanks for nothing.
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December 2023 by Roz Bolds
Lil disappointed after purchasing a headlight bulb/windshields wipers no assistance was available after two different locations. False advertisement
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November 2023 by Ellis Ott
I was having trouble with my 2019 jeep latitude 2WD shutting down during itsstart/stop feature and after chatting with the staff decided it was a simple battery change.This is my first car so I had a lot of questions about how to proceed and Alik was so patient and knowledgeable and efficient. I couldn’t have asked for a more seamless experience.The battery change took less than 5 minutes and I was on my way.
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October 2023 by Sabrina Wicker
They had helpful staff. They were pretty well-stocked I got almost everything I came in for, with the exception of one item
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October 2023 by Carolyn Noble
Great Customer Service on Saturday morning. Alik was very helpful with identifying the correct windshield wiper for my car. Thank you!
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September 2023 by S J.
I came in to this store needing assistance with a battery under warranty and got the most excellent customer service from Malik. It was first in the phones. He carefully researched my battery, explained how the warranty worked and then invited me into swap it at my earliest convenience. When I came into the store I noticed someone helping another customer using the same tone catch phrase he did with me, "No worries I got you". When my turn came he was patient and helpful with my husband and I. He recommended additonal products to extend our battery life and ensure my safety. Malik gave a master class in white glove customer service. He was warm, helpful and kind. He was very knowledgeable and really trying to help in every way possible. How wonderful to get the small town feel of excellent personal service service in a big city like this one. This main deserves praise and recognition. This whole team was positive and helpful.
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September 2023 by Goat Yogurt
I ordered brake pads and rotors online. They delivered to the wrong address and put it on me to correct. I spent hours on the phone. When i finally found the parts and went to install the first rotor the set screws didn't line up. I bought the gold version. Very shoddy manufacturing. And the customer service department is extremely disappointing. When i went to return the parts the guy wasn't able to because apparently they always have a hard time returning online orders. So i had to call once again to get some different numbers and go back to return again. I went with Rock Auto because they are always great.
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September 2023 by Wanda Robinson
I just experienced the worst interaction with a supposed to be manager at AutoZone next to the Goodwill store on MacArthur Blvd. When I tell you that I have never heard a manager say what this manager said in front of me and the other customer and his coworker...I had talked to a very nice young man the night before, he was very professional, he installed my battery, made sure I got the discount for the core etc. Everyone in the store was very professional and helpful on 09/18/2023. The young man told me I could bring my item that I had mentioned about returning the next day, because he really needs the box to scan the barcode. I called first on the night of the 19th of September and he said come on in. It was after 8pm. Unfortunately I mentioned to him when I got there that I think I might have left my receipt for the item I wanted to return on the counter the night before.When I speculated that I might not have my receipt, the other person that was in the middle of checking out another customer stopped dead in mid stroke and told the young man to switch places with him although he didn't come over to help me , he kept hovering over the guy..Then I said it's okay he said he was gonna help me and I do have the same card that I used when I made the purchase...Then the guy said I am the manager, "I am the Dark skinned manager and he is the light skinned manager" I am blah, blah, blah...I couldn't believe my ears! Who does that? I should have turned around and left then...Anyway he asked for my phone number and he said the only item he could see was the battery purchase and I said hmmm...why did the people last night find my $5.00 rewards, blah,blah... When I tell you this guy kept on & on agitating the situation until I snatched my shopping bag off the counter and went to my car & I retrieved another receipt, because I like to shop in my community, any way when I came back inside the 1st young man attempted to help me again, but the so called manager kept saying things about me being ratchet, and that I came in being upset, I was shocked...I did get loud because he got loud and he just kept on escalating the situation after the young man was trying to tell him hey I got it, I can help her. Anyway I will not be going back there any time soon, Because ol' boy let his ego get in the way and wouldn't let the professional young man help me...I banged on the counter, because I was so upset...He made a comment "about If you bought it" in other words insinuating I was a thief..he was whirling all kinds of insults at me. I told him when he made the statement about If I bought it and I said to him you have to get this particular item from the back of the store, I paid $132.00 for the item at the 27th st. Location, where once again everyone was nice, professional and helpful..ladies do not go in this store by yourself! Because the person that labeled himself the "Dark skinned manager" tried to come out the store to the parking lot to do something to me I guess, because i mentioned something about his Ego, anyway the other young man was holding him back and he kept trying to break away and come outside, mind you I am a 65 year old female!I definitely have my receipt & card that I used and I definitely will be calling the corporate head quarters and when they watch the security cameras they are going to see him escalating the situation! I have been Shopping through out the USA and Canada, the Bahamas, etc. Since I was 13 years old and have never been treated like this before.
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June 2023 by Ali M.
The staff at this location really know what's up! They were super helpful and informative when it came to picking a few things up for my car. I don't speak car at all and it's a whole other world for me but I definitely felt comfortable coming here knowing they would take care of me and have my best interest at heart. My husband comes here and loves this location too. Plus, they have ample parking which always works! I will definitely continue coming here for anything I need in the future! Thank you!
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June 2023 by Kimi San
Usually a good store, but it's 8:20 and they're closed. Google says they close at 9. The sign on the front door says they close at 9. But the door is gated and locked. Lame.
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June 2023 by Stephen Also
They were very helpful, but very limited on their loaner tools, I needed a 10 mm wrench to replace my coil and they did not have one in their loaner tools so I had to borrow one from there I’ll and use it and then return it to their aisle without saying anything to them
