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February 2024 by Chelsea Nichols
Great customer service.
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February 2024 by Carlton Page
I bought a new Samsung refrigerator from Eric , the staff in the appliance is very helpful and knowledgeable.
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February 2024 by Joaquin Menchaca
Scariest Store. Cars often broken into, bathrooms worse than gas stations, no stock on shelves, absentee employees in their area, other employees non-responsive.
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February 2024 by John Finnegan
Everything was in the wrong place.
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February 2024 by Kenny Nguyen
It's your typical best buy.
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February 2024 by Seth Close
Younger workers seemed upset I was interrupting their conversations with each other.
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February 2024 by Kima K.
The guy Tyler was a great help and very knowledgeable so polite and offered to help instead of waiting for us to ask Tyler thanks for helping us
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January 2024 by Sylvia F.
BESTBUY GEEK SQUAD national is a terrible service. I purchased the protection plan for my washer and dryer. It took me 40 minutes to reach a live person. The website has a hard to find "schedule an appointment," and when you click, it gives you a phone number to call or chat. I tried the chat first, and after a while, to pick up and answer many questions, it rerouted you to the phone call (10 minutes of my time already). So I called, and it took 20 minutes for this person to pick up the phone. He works from home in Alabama and couldn't find my account. After I gave him the account info, then he saw me. But then, after another 5-minute pause, he said they couldn't service that part of the repair--a total joke. The California Consumer Protection should shut down this scam.
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January 2024 by Shawn Seufert
The staff is super friendly and knowledgeable. Great quality products at a great price. Check them out.
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January 2024 by David Bruner
Was looking for a new computer. Sales guy proceeded to boast how a tech savvy guy like himself didn't use computers, preferring the cloud with a phone.- so you don't want to sell me a computer ?!?
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January 2024 by Heral D.
The service is very poor. I bought a dryer from Best Buy, they sent someone who was not qualified to do the installation. He caused a gas leak which I was not aware of until the next day. PGE had to come; they had to turn off the gas because of the leak. I went into Best Buy to speak to the manager about the incident. They were very indifferent and acted like I was bothering them. Best Buy is a billion dollar company and can afford to send a qualified technician to do a correct installation with something as dangerous as gas. I think they are a disgrace to care more about saving a dollar than the care about saving a life. I am hoping the Public Utility Commission will do their job and start fining them because from what I understand this happens quite frequently.
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January 2024 by Breanna P.
I placed an online order for Sony headphones and they were ready within the hour. The inside of the store was very clean and had a lot of variety. I would most likely come here again over going to an Office Depot. The value was a bit cheaper picking up in store vs shipping.
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January 2024 by Tomaj Trenda Real Estate
Got a GREAT new Laptop Computer with a 17" screen for just $299.00!!!
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January 2024 by Ayahuascayage A.
Take warning that the Best Buy in Emeryville, CA, is a hotbed of deception and dishonesty. The experience I had trying to buy an ebike was filled with what I would call deception and questionable business practices. I will never again go into that store and warn anybody who wants to get an honest deal not to enter into any purchase where the product is not in the store. Like many national chains, Best Buy cares about its bottom line and does not give a damn about the quality of any service one receives. There are too many other businesses that will treat you well and deal with you honestly and with respect, so why would anyone go to Best Buy? Never again!
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January 2024 by Kay Kaay
Shopped here recently , and the experience was good however their promise of price matching seems kind of weird and you never turnout to actually get anything price matched. The store however is conveniently located for shopping locally , when you need that item today and now , I purchased a Logitech headphone for my computer . I certainly recommend this store.