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August 2024 by Keona M.
Hired BVHI for a large remodel project: floors kitchen bathroom electrical structural etc. I want to start off by saying Frank's workers (led by Pedro at the time) were great. Hard working, kind, skillful, we were happy with them. I am pretty satisfied with the space and how everything turned out regarding the work. Such a huge compliment to those men. In the beginning, we had a positive introduction and walk-through where Frank came over with who we thought was a foreman but in hindsight we think he was a sales guy (never saw him again) clearly to help Frank convince us of their potential. They both seemed knowledgeable and able to take on our job. Honestly, we saw the negative reviews but noticed the good ones outweighed the bad so decided to take the chance. We were also fresh off another contractor abandoning us right after the demo. It was good timing for Frank. I'm writing all of this first to take accountability for hiring him in the first place. However, after the work started, from miles away my husband clocked Frank's lack of technical knowledge, inability to accept fault and/or correction. Communication with Frank was and is simply hard. He was extremely condescending, combative, and unprofessional. For example, we have a grout issue in my new shower and kitchen. I thought, that's odd. Looks like the wrong grout was used. Anyway, surely he will have someone come out and repair it right away, right? No. It had been months since the work was initially finished... 1 year warranty right? Catching up with him after the fact is hard, and he misunderstands a lot. Sometimes, and I told him this, it seems like he's misunderstanding on purpose, again, to avoid accepting fault. I imagine there are more of us out there who haven't written a review yet because we think we're being merciful. We're not guys. People signing up to work with him should know the truth about working with him.
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June 2023 by Jake Spangle
I’ve been through 3 different handyman services in the past year; Best Value is the only one of those three services I will be calling back for future work. Manny and Frank were both prompt, professional and honest. Their foreman Edgar and his crew work fast and diligently, leaving me with a new garage wall that will last 100 years. They did all of this without leaving a speck of dust behind, and even touched up the exterior paint of the garage.
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June 2023 by Pat W.
We had a roof leak during the rainy season and Best Value Home Improvement provided the quote and started working quickly.
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June 2023 by Nina H.
The work done at my rental was excellent. They showed up when expected and cleaned up appropriately after they were done. Frank stayed in touch appropriately with any issues found, and Richard was always available to answer questions.Kristina in the office sent invoices and was always friendly! I would definitely recommend this company. Very trustworthy!!
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April 2023 by Bruce F.
I had a rush interior paint job that needed done. I called and spoke with Mannie and he was out within a day to get the estimate done and in my hands. A week and half later (my schedule, not theirs) the job was done beautifully and to spec. I have NO problem recommending them!
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April 2023 by Jose Rudel D.
My gutters are all rusted with holes, alongside my old roof shingles. I got a quote from Frank, who came over and walked me through the process. He also showed me imagery of my roof's current state. It took a while longer than expected to get the job started given we were under the atmospheric river that gave weeks of rain in the Bay Area. But once it cleared, Jon started and job took about 4 days to complete, including the replacement of my dry-rotten chimney exterior with rusty chimney cap. Got high volume seamless aluminum gutters as well. Now my home is very much prepared for the next rainy season. Highly recommend them.
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March 2023 by m. b.
Best Value Home Improvements team did a great job on remodeling my porch and deck. I am happy with the results, and I highly recommend them.
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February 2023 by James E.
I have had a hard time finding good folks to do smaller jobs--I had a significant roof leak after the heavy rains, and I called BVHI on New Year's Day. They got back to me immediately and scheduled a roofer they work with to come do the repairs. Mark was fantastic, a true pro that went above and beyond on the project. Super nice guy too! The job was finished up quickly, and there was only one change order because of some dry rot and the need for some new metal flashing. Frank, the owner, came out to my house personally to talk about the change order and process both payments. Frank is cool! He has a good vibe, and seems to work with good people all around. I would absolutely work with them again.
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October 2022 by Hilda K.
I hired them to build a new redwood deck with raised garden beds in my back yard, and they did a great job for a fair price. The builders showed up every day, were super pleasant, answered my questions, and were done building my new beautiful deck within a week!
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August 2022 by Elizabeth S.
We hired Best Value Home Improvement to install a new pre-hung front door for us in Oakland. The door installation is great. My husband is a retired contractor with a new disability, so he couldn't do the installation himself, but knows a good door installation when he sees one! Pedro was the lead carpenter, and he and his crew were efficient, courteous, and very thoughtful about protecting the new door from marks or dirt. They also cleaned up very thoroughly. Also, I much appreciated the quick responses and clear communication from Manny about the bid, the scheduling, etc. Definitely will work with them again. This door installation was on the "small" end of the jobs they usually do. They were helpful to fit this in for us.
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July 2022 by Dawn Hudson
From one of the first responses from someone named “Frank” then to the “salesperson” quote this company is ridiculous! They are very hard to work with and to understand at least some of them. Quotes are much higher then others and their customer service is awful.
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July 2022 by TheMbrad88 ..
Just had all the windows replaced in my home. Frank was prompt and upfront with his responses. Prices were reasonable, and Al - the window guy - did a great job and completed the work on time. Highly recommended! Good, quality work, honest estimates and an all around pleasure to work with.
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April 2022 by Jessa C.
We picked Best Value over other contractors because they were able to start the soonest, had the lowest estimate, and said "no problem" to all of our wants. In hindsight, all of this should have been a warning sign. When Manny came to do our estimate, he said yes to everything we wanted to do, but when he gave us the estimate, it only mentioned a few things and lacked detail. Every other estimate we got was much more detailed and this should have been a major red flag, but we were naive and thought Manny was just easy going (and he is- but he'll still happily screw you over). They started quickly and demo went smoothly. Then, the problems began. On the estimate it said that all three rooms would have electrical and plumbing replaced, but when work started it was clear that they had no intention of doing any of it. In the end, only 1/3 of the plumbing and 1/4 of the electrical was done, after much argument. They said they'd replace the concrete slab and move two doors up, but when it came time to do that, they acted like we had never talked about it and they wanted a change order. From there, it became a pattern. 1) Notice they aren't doing something they said they would do. 2) Ask Manny about it. 3) Manny says "That'll be a change order." 4) I say, "Uh no, that was part of the original estimate" 5) Manny, "How about we go halfsies?" 6) Me, "How about you just do the work you said you would do?" I came to realize that Manny was not actually managing the project. Originally they said the whole project would take 6-8 weeks. In the end, it took 6 MONTHS, even without doing many of the things they originally agreed to. Manny never did his job as far as monitoring progress, monitoring and requesting materials, or managing the various crews to get work done efficiently. All he ever seemed to do was to yell at our foreman, Pedro, to work faster, while doing nothing to actually help move the project forward. Pedro did excellent work, but all of the other workers were substandard. At some point they pulled Pedro off the project to work somewhere else (without telling us, of course), and that's when things really went downhill. The bathroom tiler was completely unqualified and the whole room is a mess. Tile is uneven, badly arranged, grout is uneven, and all over the tiles (epoxy grout, which you can't get off without a razor). He even installed mis-cut tiles, like we weren't doing to notice? To top it off, he left tile cutting tools on our brand new tub, with no barrier, and chipped it! Our sink was installed such that the pipes would not fit into the base. Our toilet was installed so high that our feet dangle off the floor when we sit on it. Our pocket door was installed such that the soft close mechanism is actually a soft open mechanism. When it came time for permit inspection they seemed to have no idea what they were doing. They had to break up fresh concrete because they poured it before getting the plumbing inspected. Pipes were all wrong. Stucco was finished incorrectly. All finishing work was done sloppily. Paint all over the windows. Uneven wall putty. Floor glue all over the wood floor. Asked them to clean it and they cleaned about 1/6th of it. Finally I gave up. Just wanted them out of my house and accepted we were on our own for the rest. Working with Best Value was truly a nightmare.
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March 2022 by Billy R.
Best Value did a great job on a few different projects for me - the crew that built a new deck worked hard and followed the design I gave them well, working with me to get the details right. And they fixed a few other exterior rotted areas quickly, despite having to deal with my 100 year old house. They also replaced several windows and repaired some water damage related to the windows that was finished out perfectly to match the existing walls. As an architect who works with other types of contractors frequently in my business I was impressed with the good communication and efficient, high quality work! I made a few changes along the way but everything still went smoothly and on budget!
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February 2022 by Sarah L.
Our building is old, and -- as we learned in the last big rain -- needs some help so it won't leak. We called Best Value to see what they thought we should do as we were told the job at hand would be very expensive. Luckily for us, we got good news. It turns out we had been fed a line of nonsense by a prior contractor who wanted to scare us into signing away a ton of money. Frank showed us (with detailed explanations) that we would be able to make repairs to the building that would cost a fraction of what we imagined we would need to pay. Thank you for being so clear and honest with us, Frank!! We now have a good idea for both what needs to be done as well as the ballpark cost. And, should we ever require work that requires a significant investment, Best Value will be first on our list. Frank has been in the game since 1999 and we can see why. Truly seasoned and honest professionals to trust with your woodwork.
