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January 2023 by Salvador A.
honestly the worst customer service in this world rn the owner guillermo couldnt even give me an estimate on my gold bracelet when im home less and walked an hour to his facility i had called him before hand and honestly to anyone who got heart don't go here he'll belittle you and strip you of your power, dumb imbecile mule.
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December 2022 by Tremaine Fletcher
Looking at reviews, you'd expect this place to be run by a bunch of crooks, maybe cigar smoke and dimly lit office where a bunch of shady business happens. However, my experiences were not only met but, exceeded. I do understand that each persons experience can differ from the next due to attitude, misunderstandings, and multiple other factors between both customers and staff, this is the nature of business.The shelves were stocked with pretty nice items and the prices were fair(ill get to this later) I think this is one of the places that had a lot happen to it during the riots and such. So the last time I visited it was a bit sparse.Yesterday 8/17/2021I went into this location looking for an item I saw Offerup, sent a message through that app when they responded I made my way over. I ended up finding two items better than the one I was looking for. I made an offer(serious offer), the guy working with me(I don't recall his name) gave me the typical "let me see what I can do" and to be honest looking at the reviews, you wouldn't quite expect much. This is where my opinion of this location improved.He grabbed my two items, went to the back and start punching keys. His reply was we aren't too far apart on pricing, even with this, I was expecting to pay more than what I thought I would get. I paid less. Even though he could have charged more, he came through and made me pay less than what I expected!. No arguing, no bad vibes, no rudeness, none of the stuff "I" expected from a pawnshop.12/7/2022Visited on a whim. everything is still all boarded up. Saw a set of headphones made and offer, got accepted. Now own a really nice pair of Sony on ear headphones. Will keep coming back here. The staff is always friendly to me.
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August 2022 by Rana B.
I am reading some of the reviews about the customer service here and wanted to say that I have never had an unpleasant interaction with anyone. They are all professionals who keep their cool even when the circumstances are extreme. From what I have seen customers forget that the staff work two jobs here. One job is on the retail floor where they sell items and the other is on the pawn shop side. All the staff bounce between these two job duties. The staff here also must function within specific guidelines for what they can offer for an item or the price they can sell an item for. Buy Sell Loan is in the business to make money, but they are not out to scam you. Most of the folks here are just doing their jobs. I would say come here if you are looking for jewelry that costs less than retail but be patient with the staff. They have a lot on their plate.
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July 2022 by Sonic And Friends ortiz
This is a very good pawn shop very nice workers especially victor if you ever get the chance to work with him he will not disappoint very cool will work with you will be the very best help he is allowed to do obviously. Really great experience I am a regular because of him to be honest. If you are in need of a gift I would go there they are without a doubt my go too.
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June 2022 by Angie Sanchez
Rude very rude people specially chileno men omg very rude
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May 2022 by Greg Low
They are straight up and honest right when you first walk in the door no games!
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December 2021 by Reginald Mosley
I purchased a drone. Battery does not charge. Guy had the nerve to say it was new. Really? I was not trying to return it. Wanted to know what they could do being I need to purchase a new battery.They basically said “I can’t do nothin for you man”.I am also been a customer from a long time. Companies like this destroy the resale business. I would not recommend this business.
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November 2021 by Barbara Macfarland
Very rude no costumer service.It's was my first time pawning gold just rude...Untrained does not know the price of anything you sell them...
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September 2021 by Elisa L.
Don't worry about them being nice. N except them to sell your shyt if u r late. But I sell my used jewelry here n they pay more than the compensation.
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July 2021 by eddie jones
The guy I dealt with was the best! Good customer service & Good price!
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July 2021 by Gregory H.
The employees who are currently working at this location have been consistently providing quality matter-of-fact service, almost to a fault. Even when this locations customer base show dissatisfaction, they stay professional during the interaction. If there any issues, they are usually resolved promptly. After the riots from last year, and other factors, some items were no longer being accepted for sale/pawn at this location, which is a shame. It was a business decision. Otherwise, yes, would recommend.
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May 2021 by Randolph Wooten
Unprofessional. Rude as hell. Untrained. No knowledge of any items that walk through that door. Nothing but cheap items on their shelves covered in dust and grime. Their shelves are barely even stocked in the first place. This has to be the saddest pawn shop to ever exist.
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May 2021 by Sabrina Kummer
Horrible place. Don't come here!
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May 2021 by Jake T.
Stay the hell away. I couldn't wait to get my guitar out and write this in case they tried to pull some shady s*** on me. I wanted to tell their only customer that was in the store when I showed up to run away. Before I couldn't even set foot in the store your greeted by a huge jail cell that they need to unlock for you. I was literally standing there for a minute with the sensor going off the entire time while the fat lazy lame security guard is just yapping on his phone literally right next to the gate and all he had to do was push a button to let me in. Every last person that works here is extremely in professional. I pawned my limited edition fender strat worth $740 used. Victor literally spent 15 minutes surfing the web trying SOOO hard to find the lowest price he could and I knew that's exactly what he was doing. I even showed him the website where I bought it and found one used. But he based it off a red colored one that was lower in price rather than my actual colored model. I was trying to pawn it for $300 and he really said that's probably the price you could sell it for to someone. Wtf? And then this guy really said he took the price he found online and divided that by half and said I could do $130. Then I politely asked can you do it for at least $150 and he just straight up said no. So I said okay I'll just take the $100 and I wish everyone could see the look in that man's face when I wanted something lower than the price he originally gave me. Yeah Victor I'm not just someone who will take ANYTHING you offer like my life is gonna change with that money. You just lost this customer and many more because I will tell everyone I can to stay away from this shop forever over $20 and your sleazeball tactics. I wish I read the reviews before I even stepped foot in this place.
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February 2021 by Renee Davis
I came because of the quality jewelry offered and had to make several trips before making a final purchase. Also experienced up charging on an item that I considered buying. Tag was $950 one day, but changed to $1700 the very next day on Valentines Week. That really surprised me-my guess is this is done often.. Unlike their competitors, they don't deal to make their product move. Maybe they don't have too. In any case, what I purchased was ticket price and no obvious attempt was offered to close the deal at a better price. The jewelry is lovely ,but don't expect big savings. Never pawned anything with them ,but as a buyer, I would expect a pawn with them would be poor return. They appear to be more of a retail operation.
