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October 2023 by Meleah R.
This location is a waste of real estate. They don't have the authorization to cash a Citibank check (unless you're an account holder), and the staff is incredibly incompetent and condescending. They are also not able to break large bills. The only good thing about this location is the air conditioning. They also have the doors by the ATM permanently locked for "protection" ...
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December 2021 by Haileey V.
I normally don't write ugly reviews but for this specific teller I just had to. I didn't get her name but she was the only middle eastern girl there Horrible customer service! You can tell she wasn't trying to be there! Right away when I got to her window she asked what did I want to do and when I explained what I came for...she lower her head with her hands over her face. Wtf? And the she proceeded to tell me a banker will help you.?! Did not tell me to remove my card off the slot, nothing.I ended up at her window. Again she asked me what will I be doing so I told her I wanted to remove money off my card. And she asked how much. So I told her the amount. Normally I've come on other days. Never have I seen her before but the other teller (don't know her name but she's the most nicest person there) usually asks me if I would like small or large bills.But this woman just starts counting large bills right away basically shoves them through the glass. Like girrrrrrl, chill! And when she hands me my receipt she slams it. Citibank ya'll need to do better and start hiring people with great energy cause this girl ain't it!
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September 2021 by Joey G.
These are horrendously incompetent employees who seemed to relish in their inability and unwillingness to help me while I was experiencing tax fraud rather than provide any help whatsoever. I will be closing my Citibank account specifically because of the people who work at this branch
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July 2021 by Laura W.
I live within walking distance. My car broke down and in the meantime, I needed quarters for laundry. My bank is not within walking distance. Bank of America is usually agreeable to giving quarters to non customers but for whatever reason they were closed during their Saturday hours. So I went across to Citibank bank.. they quickly turned down my request for a role of quarters even with cash in hand. Stated they didn't give non customers and just ran out of them. I understand policy but I told them why I was there and for the love of god, it's one roll! To a community member who now, will never bank with them and will push my friends and family to never bank with them. Wtf happened to customer service.
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June 2021 by Tywain W.
Very Slow .. Just Find Another Branch.. I've Tried Way Too Many Times.. This Is Not The Branch For Me.. But I Love Citi
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March 2021 by Becky B.
Absolutely the worst customer service of any bank I have ever encountered. The 800 number refuses to connect to a real person and hangs up. The onnline chat box bot or human cannot either read or comprehend anything. Their replies are USELESS. The branches I called won't answer their phones or are closed. Thank god I am a Chase customer - I am trying to get some information for an elderly person who banks here. I have tried to convince them to bank elsewhere - they agree this bank is horrible, but they would have to cross a busy street to take their business to another bank. HORRIBLE! WORST CUSTOMER SERVICE EVER. For anyone who may be considering this travesty of a bank go elsewhere as fast as you can. Citibank why do you even exist?
