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January 2024 by emil lion
I'm breaking up with you Citibank!I don't like how you're treating me lately. Changing terms, forcing me to keep more in my accounts to avoid fees. Adding new requirements of direct deposits. I don't want my bank strong arming me.Making it harder to manage my IRA. Conflicting information between the call center and the branch about transfer fees and procedures. The last straw was being prevented from picking my preferred new CD IRA rate until I "upgrade" my account to one that requires me tp keep a higher amount with Citi.Now, I have to be super vigilant, wary and spend extra time with the banking process. I have to ask every time if there's a hidden fee.I require my bank to be convenient not predatory. I just don't have that energy or the time!No wonder you had the lousiest last quarter in your history with customers leaving.Update: Closed my account.
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December 2023 by Nathan C.
CitiBank? More like "Shiti" Bank! A couple of weeks ago, I opened a checking account with Citibank, as well as a new line of credit to establish trust and build rapport. I had no idea that I would lose so much time and money doing business with Citibank. Every transaction was made into an investigation. Whether I purchased items online, bought produce at the grocery store, or paid for 93 octane at the local gas station, my charges were canceled and flagged for fraud. At first, I gave Citibank the benefit of the doubt. It is the holiday season, so I assumed they had my best interest at heart. There is, however, a difference between heightened security and just plain overreach. To make matters even more convenient, I spent hours on the phone with customer service representatives who were clearly in a distant country. I am not a xenophobe or a bigot; I just want to be able to hear what is being said over waves of unending static interference, especially considering a 95 billion-dollar company would be willing to outsource their jobs at the expense of their customers being barricaded behind a 2,000-mile language barrier. It got to the point that I stopped using my bank card completely. I simply didn't have time to have the card declined, sit on hold with the bank for 30 minutes at a time, and *hope* the CSR would lift the restriction on my checking account. Half the time, they would ask for my security questions, verify my phone number as well as my email address, and still tell me they didn't have sufficient proof that I verified my identity. Then they hung up in my face. I was speechless. I have always been polite; I never raised my voice or even used a sarcastic tone, despite how frustrating it can be to go through the same shenanigans three to four times a day. Today was the last straw. I attempted to withdraw money from my account, but the transaction was flagged at the teller (big surprise), then the manager and I called customer service. Customer service said they lifted the restriction, and when I attempted to withdraw my funds a second time, my account was blocked entirely. After an agonizing amount of deliberation, the branch manager cleared my transaction. I emptied my bank account and high-tailed it as fast as I could. If you like spending countless hours talking to robots and people who act like robots, this might be the bank for you. Just make sure you don't need your money any time soon. You have been warned.
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October 2023 by Harvey F.
Customer care is impeccable. Every employee I've dealt with has shown complete dedication and respect.
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May 2023 by PLT Esq.
Your website is trash. Your app is trash. The customer service experience is trash. It's impossible to get a human on the phone and if you manage to get one, it's some dude in India who barely speaks English and has no authority or ability to see what you're talking about on the account. After 30 minutes on hold for a supervisor, one picked up and two seconds later the call just happened to drop. Citi used to be decent, but now I'd recommend billy the corner loanshark over this institution. Oh and 0.03% interest on a savings account is trash too. Citi is the worst.
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June 2022 by Ling Siu Nin
Nice staff
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April 2022 by William L.
I came to open my account in this branch couple weeks ago. Staff here are very friendly and happy to help. I was helped by Diana and Keith there and they both are very knowledgeable about their bank's products and promotions. Sometimes they are busy helping other customers but trust me they are worth for waiting for your turn. It's a small branch, but very efficient. I am happy with this branch.
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July 2021 by Alfonso H.
This bank is the worse I Ben in all banks but that one I didn't not like how I was treated and I lost my wallet with ID so I brought a lot information that to prove it was me and the teller wanted the ID without the ID I couldn't take out money I was feeling like the bank was try take my money so I took of my information journal and she just like look at me like in that point I shut her up and she say she said me a other one by Thursday it be here but is says it coming on Thursday and I told her will can I get a temporary card she said no because we close like wow she switched her stories so quick and so you was tilling me you could of give me a card then and there she just decided not too ......sad part I move alot of income there now I know do not cash my stock and put it in this bank not a option I'm trading bank next year count on that smh
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November 2020 by Joanna Z.
Some of the laziest staff I ever seen. Just tried to buy some quarters. They had 3 staff members servicing one customer and the 4the employee teller I was at said he was fresh out. Not a single person of the 4 there lifted a finger to try to help me. Walked right out after 5 mins of waiting with no quarters. Lame sauce don't bank here.
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November 2020 by Jorge Rosales
Great service. Convenient location :)
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June 2020 by Chris Gmail
Terrible bank
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January 2020 by Brandy W.
F****** Trash. Went to deposit money for my mother. They were not helpful nor were they friendly. Go to Citibank China town. They have much better customer service. They had an attitude and I rushed to the bank before 5 to deposit cash. B**** had the most stank attitude. Horrible f****** branch.
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October 2019 by Little-dragon B.
I recently moved to another state from California, where there are no Citibank branches. That's the first problem. Then I received an email from Citibank, saying that I will be receiving a new ATM card at my old address. I called to say I didn't order it, and they assumed some fraudulent activity occurred. They moved my funds to a new account and put a fraud hold on the old account. However, they then required that I send a utility bill under my new address, to officially open the new account, which I don't have because I live with family. They will not accept a bill from the IRS, my cell phone bill, or anything else, so I can't access my own money. AND, they told me that no investigation has been opened regarding the fraud. When I do get my money out of that account, I'm closing it, and will continue to tell everybody why Citibank is a horrible bank.
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August 2019 by Dena M.
Citibank fails to meet expectations over and over. You can't get a report of all your transactions in the past over 18 mos. You may be able to get a past statement (one month vs the entire year history - helpful to no one). You can only wire $50,000 at once and it takes them days to even approve the wire transfer. What is the point of a wire transfer being quick if it takes them many days to even approve it? I can't stand this bank. Would never bank with them again.
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March 2019 by T S.
Honestly don't understand why a bank downtown doesn't open until 10am on a weekday. And closes at 5pm. I really need a new bank. These hours are ridiculous. Not to mention the entire branch really needs a refresh.
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January 2019 by Daniel D.
The hours are odd opening at 10AM. The staff is OK. The door handle is dangerous and my long sleeve shirt got caught in the handle and almost ripped my dress shirt long sleeve off. This shirt sleeve tore a good 12 inches and this dress shirt is gone. I was just opening the door to exit when I heard all this fabric tearing. I would replace these door handles that you can see in the pictures will snag any object. This branch needs a remodel or refresh too. I only use this branch because I work near this branch.
