-
October 2023 by The Truth
Expensive repair
-
September 2023 by Frank Breckenridge
Get it done right, best shop in town,
-
August 2023 by Chris Bebek
Did a good job on matching paint. Percy was great and showed a great amount of care is seeing that the job was done right.Service: Body & Trim
-
July 2023 by Alex Kanya
Brooks did a phenomenal job. They managed my insurance company and were very communicative. The actual work is phenomenal - it looks like there was never any damage at all. Thank you Brooks and special shout out to Percy for helping me manage all of this.Services: Painting
-
July 2023 by Soriano Partners
Rhett was great working with our insurance company to make sure that they covered the work. The original claim payment was half of what the estimate was, but he was able to meet with the adjuster and explain the difference. I get all of my body work done here.Services: Painting
-
May 2023 by Troy Peng
Repaint the bumper and replace the splitter for my c8, job was done fantastically. Best place to go!
-
May 2023 by Inaya Kadeen
They have excellent customer service, and excellent work. They did a very nice job on repairing my carServices: Painting
-
April 2023 by Alan Hernandez
I would not recommend the shop to anyone that is looking to get their vehicle fixed. I had a horrible experience with them and I would never go back. I took in my 2008 Corvette into the shop to get a door replaced. Everything was going smooth until I dropped it off. The car was in the shop for approximately two months horrible communication from Percy who I was working with the whole time. I was the one constantly reaching out and asking for an update. If I never reach out, he never gave me updates, so the communication was very poor on their end. Another thing that was an issue was the actual work done to the car was good paint looked great but I did up taking my bumper off and a few panels off to replace the door. Biggest issue was that they let me take the vehicle without my tail lights and brake lights working so it was a huge safety issue. I could’ve gotten in a really bad accident so they let me take my vehicle without any of my brake lights working another thing was that my door hatch was replaced incorrectly and my door would not close correctly.Services: Painting
-
March 2023 by Gina Chavez
Customer service was excellent! Rett took very good care of us and helped us through the complicated insurance process. Our car looks amazing, better than when we brought it in. Not only can you not tell it was hit, but they cleaned and polished it inside and out! We are extremely happy with the results. Big thanks to Rett.Services: Auto detailing
-
March 2023 by Sharon Francis
This company and personnel have the highest standards of quality, detail and professionalism! I especially enjoyed working wit Rhett Smith. My car was returned to me as if it was brand new.Services: Painting
-
March 2023 by Bebe Guerrero
We took our daughters car to Brooks Collision Repair in Oakland, Ca. Best thing we could have done. Mr. Percy González was on it. Dealing with GEICO was a nightmare but Mr. Percy was not one to be ignored. He made sure to keep us in the loop and constantly updated. They are very transparent and professional. Brooks Collision fixed our daughter’s vehicle. I Drove it to Portland Oregon the same day I picked it up. Drove like dream. Thank you Mr.González and the entire team you all are an awesome, super get it done team. They say you get what you pay for so don’t think about your safety. They got your safety in check. Again thank youBev GuerreroServices: Auto detailing
-
March 2023 by Eric Brown
Excellent service. Excellent service (thank you Percy). Excellent work. Whenever we need body work related to unfortunate events, we always turn to Brooks. Top notch!Services: Painting
-
January 2023 by Claud M. Thomas, Jr
Took My car in for estimate, never got estimate. The person handling my estimate was more concerned about me bringing my car in for repair without a bottom line. Two weeks past no estimate. Excuse was "we have to take bumper apart to to see what's wrong to make estimate, then reset your B.C.U", other words my computer. Mind you, all I had was a groove in both passenger doors, and bumper cover knocked off. Clearly see bumper was not damaged. Customers beware of this company. I did not do business with them. Took my car to SmoothAutobody in East Oakland Ca. Address is on the Web, ask for Van. Very friendly and professional and beautiful work. Thank you Smooth body Auto.
-
December 2022 by Thomas S.
Great people, try their utmost in majority of areas, especially that matter, people pleasers, don't have "attitude" toward the customer. They also treat no one "special" don't expect the red carpet roll out because they deal with clientele with luxury autoobilies. They are competent, busy, Shelly the front desk is a nice lady but very busy and can come accross as short with people...a little afraid she might snap at me for something that's not my fault, jk, kinda lol...She does have allot of tasks and I have noticed how busy ALL of them are, still I think an area perhaps could improve in is trying your best to be as friendly and inviting and yes maybe your in the middle of doing something and someone is calling on the other line but putting a little more effort into trying to make customers feel a little special, you know the type of receptionists, some are just absolute sweethearts and come accross that way, its a nice touch and tells the customer I feel confident and want to use your service as that is the first point of contact. Having said that I understand she is very busy but I just think this is an area perhaps they could improve on, everyone there is extreamly friendly and kind, they are just hard workers and it can easily come accross the wrong way for some people, maybe trying to your best to be a people person and spend that extra minute on the phone if possible it just seems that would go better with their otherwise stellar business model, than again I am just being nit picky, and would give them five stars but I have studied the metrics and people tend to scroll through the five star reviews and read the ones that are most objective. Thus the 4 stars. It is hard to find much to criticize with this business and their employees to be honest. If you live in the Oakland Bay Area these are very competent people and the ONLY people I would ever bring my car to for repairs inside and out, I believe the they do the best job hands down with the most transparecy out of any other body shop and I was practically raised in a body shop environent as I watched my good friends from a young age go from a faceless practically word of mouth nameless body shop to a shop with an office on Broadway Ave accross from the dealers and a nearby bodyshop behind that. I have seen incredibly snooty "I don't need your business" types when they really do who charge way too much for allot of attitude its wild out there. You will be "safe" here in a sea of body shops cutting corners and overcharging and some flat out doing piss poor work. These people have established themselves on their good, competent work, competent workforce and workspace inspired, results, and the kind and patient mannerisms of the service employees Rhett and Percy....They stand on their own merrits/ competency and good work and cool calm deamenor of the vast majority of employees but no glitter nor glam, fine with me if you can get the job done well, correctly, and with that in mind bringing the car to its original factory condition, they can do this. They may be short, they might not treat you special, but the work and dedication is there and for now I will not be bringing any of my new(ish) foreign cars to any other place, if they even exist. Its a chill enough place and if your lucky enough to get Rhett as your service advisor he has been in this business for years and will make sure your bavarian beuty etc. is back up and running and with condition better than before, hes seen it all and is a Veteran for sure. Thanks Rhett. (heart). Also Percy who you will be just as happy to work with. Rest asssured at least you can take your problems and anxietities and their staff like saints will take them out of your hands and into theirs with a smile, time frames and timelienes are a concern for them and they take seriously so you will get updates and the car will be finished as quickly as possible, one thing to remeber though is their suppliers are often off the mark when it comes to their delivery dates putting the
-
December 2022 by P W
Mr. Gonzales great customer service rep! Collision Repair is #1 in repairing Mercedes Benz back to New car status. Can't say enough. Job well done ?Services: Body & Trim
