-
December 2023 by Jason W.
I've now had my car damaged multiple times. It's extremely frustrating to say the least. Fortunately, I chose my insurance company's network shop, Caliper Collision. It was the best decision I could have made. From the moment I called to set up an appointment, I was greeted with a level of genuine care and professionalism I've only encountered during stays at five star hotels. This team goes the extra mile, above and beyond, and truly exceeded my expectations.I want to give special shouts out to the manager Alan, and the office team of Eric, Lee, and Dumauriea, who all, at one time or another, assisted me. Caliper Collision has many locations, but I will attest that the Oakland location on 11th street does fantastic work. I highly recommend them.
-
December 2023 by Anthony M.
I picked up my 2024 Subaru Crosstrek today. I used this business 2 times before it was a Caliber Collision. It still have a great bunch of people and I highly recommend them. I had just gotten my ordered car and the washing machine movers dropped the old machine on it. I wanted my new car back and they got everything new, not body work per se,, just new parts. I am still annoyed with the mover, but I'm happy to have my sort of new car back.
-
November 2023 by John Mac
These guys are IT. Kept me updated. The entire time. Went above and beyond what they were required to repair (don't tell my insurance company). Cannot recommend them enough. Sincerest 5 stars from an Oakland Original.
-
November 2023 by David T.
Another vehicle backed into mine. Caliber's service representative provided excellent service, keeping me fully informed and ensuring the needed repairs were done completely and to a high standard. Other team members also provided strong support. The work was completed on time and repairs were top quality. I would strongly recommend Caliber to anyone who needs such services.
-
November 2023 by Rachelle “Beautiful” W.
Highly recommend caliber collision. The customer service was above excellent and my car is (almost) as good as new. Repairs were completed quicker than anticipated. Hopefully I won't need collision repairs again BUT if I do I know where to go
-
November 2023 by Celeste
They do good work here, always kept me in the loop with insurance claims, got the job done ahead of schedule, but warned me when it might be a long time without my car. I'm just glad to have my baby back driving. My car is clean and done and I'm so grateful. Customer service is A+
-
October 2023 by Grace Pitschi
I am SO impressed with Caliber Collision, and in particular with this location. Alan, Joy and Lee made the process so smooth, thorough and efficient!! I am very grateful to them. The entire team is on point, with everything from communication to customer service. They are very knowledgeable and definitely go the extra mile. This is my third time needing their services, and they most definitely impress every single time!! Thank you 11st Street Caliber Collision!!Service: Body & Trim
-
October 2023 by Val Morris
They absolutely take care of you here! Got my cat convertor stolen twice and the second time, I took the car here. They were early on delivering it back and they have the kindest staff ever!! I definitely felt like my car was in good hands here.Service: Exhaust
-
October 2023 by Martha R.
I can't say enough good things about the folks at Caliber. Everyone in the office was great, but I specifically worked with Joy. She was professional, her communication and follow-through were fantastic, and she got my car to me ahead of schedule. (And it is perfect.)
-
September 2023 by Grace P.
I am SO impressed with Caliber Collision, and in particular with this location. Alan, Joy and Lee made the process so smooth, thorough and efficient!! I am very grateful to them. The entire team is on point, with everything from communication to customer service. They are very knowledgeable and definitely go the extra mile. This is my third time needing their services, and they most definitely impress every single time!! Thank you 11st Street Caliber Collision!!
-
September 2023 by Anne Diskin
I had an excellent experience at Caliber. Everything worked very smoothly-- the coordination between the insurance company, Caliber, and the rental car company was extremely efficient (including being able to just drop off the rental car at Caliber when my car was ready). Alan the manager and Joy, my service rep, were friendly, helpful, and communicative. I wouldn't hesitate to recommend this shop to anyone.Services: Painting
-
September 2023 by Jasmine Bridges
BUYER BEWARE!!! If I could give this place ZERO stars I would. This place is beyond shady in how they operate overall. They Tried to force me to sign documents to guarantee I would have my repairs done with their company. They Didn’t want to do a full estimate. They Wrote up a false initial estimate and verbally admitted that they did not do a complete review of the car before writing the initial estimate. They Lied to my insurance saying I signed off on repairs when I did not. Then Lied again and said repairs were completed when no repairs were done at all! Then falsely tried to charge me for the tow service that was already paid for by my insurance company.
-
September 2023 by laoey khovannasing
I had my vehicle service for front bumper damage and the advisor Daniel & Eric was very helpful and attentive. Everyone in the office was very nice. I got my vehicle back in a timely manner and service was great I would recommend anyone that is looking for their vehicle to get serviced to here.Services: Painting
-
September 2023 by Laoey K.
I had my vehicle service for front bumper damage and the advisor Daniel & Eric was very helpful and attentive. Everyone in the office was very nice. I got my vehicle back in a timely manner and service was great I would recommend anyone that is looking for their vehicle to get serviced to here.
-
August 2023 by Cee Ess
A couple months ago, I had an unfortunate need for repair and decided to go with caliber collision at this location for proximity close to my work. Eric was the first person I spoke to on the phone and in person he was as respectful and helpful as he was on the phone so first impression was extremely positive. Daniel was the inspector that I had worked with and words cannot describe how organized and on top of things he is on getting your car fixed. It was unfortunate that parts for my repair were backorder for weeks but you know what daniel didn't do? He didn't just leave me in the dark wondering when I was going to get my repair done, not that. Weekly he would call and let me know updates and apologized religiously that the parts were not in yet and he kept it up until I was able to bring it in. Not only did my repairs get done swiftly but he went above and beyond and actually replaced a missing emblem on my car that i didnt even notice. Such a small gesture but with such huge impact on my experience. This place will forever have my business for my future car repairs and I do wish good things to come to these two gentlemen and with their positive attitudes and helpfulness I will always come here first and recommend people come here due to my positive experience here. Thank you again superstars Eric and Daniel.Service: Body & Trim
