-
January 2023 by Richard O.
In the past I had a very good experience with Cool Neon, but the people who helped me are no longer there. I recently requested a replacement for a faulty transformer I had purchased from them, the owner had a cheaper model sent to me from Amazon and assured me it would do the job. He charged my credit card for more than I could have bought the same unit for myself on Amazon. OK, but when it arrived it was defective. I offered to return/replace it for him if he sent a Amazon Return QR code. He never returned my emails. So, I had to pay twice for the part. As Ken's review said: Poor Customer Service.
-
September 2022 by Jay Sondhi
Best placw to get your light on. Very helpful people to get your project completed.
-
June 2020 by Michael Hook
The only thing I regret about my experience is I wished I found this store earlier. Benjamin is obviously passionate about lights and a very engaging dude. He was super helpful with my project and went out of his way to make everything work. 14/10
-
November 2019 by Anthony YOung
Call in because Benjamin may be there to open the shop for you. He's very helpful and this is the first place I found that sells quality EL tape in the area. Save 10% with cash
-
September 2019 by العمر بن مجدى
I payed for an order 20 days ago , and i didn’t receive anything ... and no one is answering!?
-
September 2019 by العمر 
I payed for an order 20 days ago , and i didn't receive anything ... and no one is answering!? Wtf is going on ?????
-
August 2019 by Facebook user
are you interested in neon show?
-
May 2019 by John Paul DeCuir
THE spot if you want LEDs for your everything and anything. They can accommodate anything fron 5v DC to three phase AC. Legit.
-
March 2019 by Lisa Ceizler
I hate writing negative reviews, but I wish someone had written one to warn me. Do not go to this store, no matter what... I was sold old lights that didn't work. They were so old that the sticky adhesive on the back was rotten and wasn't even tacky. I stupidly paid in cash. They avoided handling my return and insulted me. The owner admitted he sold me old technology and then tried to say he was selling his customer service. I had to wait to talk to him the phone weeks, as their store is only open 20 hours a week and the owner Benjamin was gone. Their 'half off' lights cost $50 each and I bought horrible technically that was broken. The same lights sell online for $15. I paid them $200 for 3 rolls of strip lights and their 'new technology'. It was a total sh#t show. First their controller fused out. Went back they had it working. I went home started to install the lights that had rotten old not working adhesive, which they tried to tell me wasn't important. I had to have the different connectors with 3 different plugs. I had to go back 3 different times for issues that had nothing to do with my using. I went on eBay and bought 90 feet long stand much better quality, no problems. Those people have horrible work ethics.The salesperson Gian is super friendly and I trusted him. He could have told me that they didn't carry the length I needed and order it for me to keep my business. Instead I went online and was shocked at much better the lights sold on eBay. Benjamin actually asked for the number of the people I bought the lights from, incenuating I bought them from China. I told him they are based on Ohio, they came in four days and had a 30 day money back guarantee. I can't believe people like this are in business still. Very dissipointed for spending $200 for old broken lights, when I bought some on eBay with new technology and a money back guarantee for less than a third the price that were in great condition. Very sad what people are willing to do to make a buck these days. Benjamin was very insulting on the phone and I am so shook by the lack of integrity I will be posting a review on Yelp and reporting then to the better business bureau.
-
March 2019 by Jordan King
Just ordered from them and called and they were super friendly and helpful. Had my order processed very quickly. Always a great way to get bulk EL wire!
-
March 2019 by Kiki Jewell
Very helpful staff will show you everything you need to make your project.
-
March 2019 by John Zingapan
Awesome place, they know their product and are very helpful. If it's Burning man, Nye or Christmas and any other event they have the lights for you
-
March 2019 by Laurens Feenstra
Great selection of every type of lightning you may need for costumes, your camp or other projects you need lit-up.
-
March 2019 by Mohamed Hussain
Space is great got all the stuff you need for all of your LED work for a very affordable price come visit cool neon and you will be amazed if either you are the creator or artist or just somebody want to be different on the night or a holiday or a private event all of your needs are such an amazing place
-
March 2019 by rancid marshmallow
Helpful staff, huge selection. A little on the expensive side compared to ordering from a manufacturer but 100% worth it due to the exceptional staff.
