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March 2024 by Ken Lin
The service is just terrible. Made an appointment for a vaccine. Showed up 5 minutes early to be respectful of their time and they couldn't be bothered to anywhere near the appointment time. There was one person ahead of me waiting for a prescription. I didn't mind that. But after their prescription was filled, I waited another 25 minutes. Meanwhile the CVS automated system pings you constantly to show up.
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November 2023 by Mayela G.
Don't go to this pharmacy unless you want to waste your time. It's probably the dirtiest pharmacy you will ever see. I scheduled vaccinations 2 weeks ago. Cvs spam texted me nearly every day to remind me of the appointment. They ran out of vaccines some time during the day and I guess couldn't send me one more text message to let me know. I waited for over 30 minutes to have them tell me they don't have the vaccine at all. While waiting the pharmacy staff were incredibly rude to an old lady in need of her medication. And everyone overheard the pharmacist calling a parent of a young child who accidentally received an adult covid vaccination. If you want to waste your time, get the wrong or no vaccinations, and/or have to deal with rude unorganized pharmacy staff this is your place I guess.
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November 2023 by Irem R.
I really appreciate that the pharmacist and the team have consistently demonstrated empathy and kindness, and tried to help whenever they can. They are not a robot taking orders but you can see they truly care. When the doctor was late to give them the info they still gave us the meds for a couple of days until the full confirmation came from the doctor so we don't miss doses.
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October 2023 by Kristi C.
My doctor sent in my prescription a week ago. I never heard from CVS so I called yesterday, only to be on hold for almost 20 minutes before hanging up. When I checked the prescription status online nothing showed up. Tried the pharmacist again and was told the prescription had been put on hold for a week although they couldn't tell me why. The gentleman on the phone said he could fill it within an hour. I said I would pick it up this morning, but when I checked the status to make sure it was ready it showed as delayed for another day. Selected the option to speak to the pharmacist to get the prescription transferred to another CVS - was told they can't do that even though they've done it twice before when they didn't have a medication. She finally looked up my prescription and said they had the medication there and I could pick it up in 2 hours. I showed up 2 hours and 40 minutes later and it still wasn't filled. Turns out the person filling prescriptions didn't bother to check their shelf and just said they didn't have the medication. The pharmacist instructed them to expedite filling it for me but the person kept doing other things. When the pharmacist asked if they were done with my order they just laughed and asked her if she wanted to do it. I was the only person waiting and there were 5 staff people. Due to a health issue I have a hard time standing for long without shaking. By the time everything got done I couldn't even sign my name. I certainly didn't find anything funny about waiting over a week for my medication, the time wasted on phone calls, and the additional wait in the store. Having the staff member laugh about not checking to see if they had the medication and being asked twice to fill it quickly was just completely disrespectful. Definitely not how customers should be treated!
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October 2023 by Ms. B.
Nothing bad to say, cvs store tucked in a shopping area, staff are friendly. Near a Peet's coffee. Clean inside and out.
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August 2023 by Travis Milam
Some of the worst customer service I've ever dealt withWent to pick up a prescription, was told it would be ready in 3 hours and to come back then. Went home, came back, was told I should have waited for a text alert. Went home, waited a full day for a text alert, showed up and was told that was a mistake and that it still wasn't ready. When I tried to complain about having to make 3 trips to the same store the pharmacist just turned around and ignored me. Just zero regard for my time.
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August 2023 by Google user
Some of the worst customer service I've ever dealt with Went to pick up a prescription, was told it would be ready in 3 hours and to come back then. Went home, came back, was told I should have waited for a text alert. Went home, waited a full day for a text alert, showed up and was told that was a mistake and that it still wasn't ready. When I tried to complain about having to make 3 trips to the same store the pharmacist just turned around and ignored me. Just zero regard for my time.
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May 2023 by Amy T.
I honestly think this pharmacy must work hard to be as difficult and profoundly unhelpful as they are. The last time I was in town, the pharmacist here claimed that they could not refill my prescription because it had already been filled over in Tiburon - so I raced over to Tiburon (as much as one can "race" in traffic that took an hour), only to be told that the pharmacist got the store number wrong and, in fact, the prescription had been filled in my hometown in So.Cal. An evening wasted, and I still didn't have the prescription that I needed.I just called today to confirm that they had this same drug before traveling up, so that I could have my doctor call it into the pharmacy and avoid this same problem - and they refused to tell me, citing "policy" (despite the fact that they told me before, in person, where to find my drugs and despite the fact that two CVS stores in So.Cal. had already told me whether they did or did not have the drug that I need). The service is slow and just... bad, in my opinion. I will not contact or (try to) use them again.
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May 2023 by Matt W.
I just visited to pick up a few things on my way to the next task on my list.. This comment is about the wonderful experience I had at the checkout line. I was completely not paying attention, but handed Unekka a wad of coupons that I had received in the mail. This review is about the lovely experience I had next.I want to make sure Unekka is recognized for going above an beyond helping me sort through a labyrinth of discounts, coupons and credits.I like this store for a number of reasons. I used to work for Long's Drug Stores. This CVS is a converted Long's and still has a bit of the same vibe that I loved.But Unekka reminded me that I also like this store because of the friendly staff. Thanks Unekka!
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April 2023 by Sam P.
If you're looking for a pharmacy that's completely unreliable, this CVS on Mountain Blvd is the place for you. In my experience, they fail to refill prescriptions on time, fail to transfer prescriptions in or out of their location, and NEVER call me back when they promise to do so. And if you think that's bad, just try getting them to answer the phone - it's a hopeless cause.I've had to deal with CVS on multiple occasions, and each time has been an absolute nightmare. Their lack of professionalism and basic customer service is simply unacceptable. I cannot fathom how a business that's supposed to be providing healthcare services can be so negligent and unresponsive.If you value your health and your time, do yourself a favor and steer clear of CVS. There are plenty of other pharmacies out there that will actually take care of you and your needs. Trust me, you'll be much better off taking your business elsewhere.
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April 2023 by Charlemagne
Good neighbor pharmacy. Perhaps needs more labor to better customer service.
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January 2023 by Rich B.
Update: after calling again today and getting more I acknowledged phone calls I email the Chief Customer Officer her email is Michelle.Peluso@CVShealt…. I received an email from the executive team and then a call from a district manager. This store has issues and they are working through them. It doesn't appear leadership is very good here and they tell me changed are being made. The gentleman I spoke with gave me all the information I needed on my vaccine. I do appreciate their calls and emails. Let's see if changes happen! If I could give negative stars I would. Tonight I tried to call the Pharmacy to check on a vaccine I had. It appears it was never sent to Kaiser who is my medical provider. I called and the system transfers me right to Q. After about 10 mins no one answers not to even say please hold. After 30 mins same thing after 45 mins (I kid you not) still nothing. I call back and ask to speak to a front line customer service person and this women tells me this is an ongoing issue with the pharmacy and they don't feel they need to answer the phone. Wtf? She tells me you can come in the store and speak with them? I told her I'm a little far away and what if I was a senior who needed something and I told "I can transfer you back to the Q". She did I waited another 30 mins and same thing. Not one time did someone answer the phone and say please hold we are busy or short staffed. I asked to chat with a manager an no one was on duty. Great store here. It seems so well run. Absolutely the worst customer service ever. How shameful. Absolutely ridiculous.
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December 2022 by s b.
I am a physician and my family have used this store - I as a prescriber, my family as customers. No More.I have called in prescriptions that were not filled despite receiving messages that they were ready. My family have received messages that Rx's were ready to be told they were at a different store.When I spoke to the pharmacist, his comment was "this store is a mess".He advised I call 'corporate'.The staff are generally rude and seem to think the chaos is amusing.Avoid this place at all costs.
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December 2022 by Matt R.
Booked a Covid booster vaccination a couple days ahead of time. When I got to the pharmacy I let the staff know I was there for my Covid booster appointment. A shorter gentleman wearing glasses in the back asked what type of vaccination I needed and I calmly repeated that it was for a Covid booster. He then said they had no Covid shots and asked if there was another vaccination I needed. Confused I asked again if I was in the right place and if it was the Covid booster they were out of. He aggressively stated they were out of boosters. I didn't understand why I had an appointment if they didn't have the vaccine. But his tone shift was very odd and aggressive.Then a taller male or woman(couldn't tell with the mask on) with longer black hair stormed to the front of the desk and shouted at me, saying I had already been told three times they were out of the Covid boosters and asked what my problem was. I was even more confused now because I had been calm and was just trying to figure out if I was in the right place since my appointment hadn't been canceled. I told her/him I didn't have a problem until they stormed up to me yelling. This second aggressive person actually kicked me out because said they were being A***holes to me. I left feeling upset and angered, that seemingly out of nowhere the staff was hyper aggressive. 10 minutes later I received an email cancellation for my appointment, where I will be leaving a review after this yelp one. I can only imagine they must have had someone earlier in the day getting angry at them for not having the vaccine, because I can't imagine why they would be on edge and so aggressive with me. I had no issue with them not having the vaccine, I was calmly just trying to understand if I was in the right place, I'm visiting from out of town.I will never go back there and I will ask that my friends and family that live in the area boycott this cvs store.All they had to do was calmly explain that I was in the right place but the Covid booster I had scheduled an appointment for had run out, and that they could not fulfill my appointment. And maybe act a little emphatic?
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December 2022 by Kamran Khan
Utterly garbage CVS. Nothing in stock, pharmacists aloof and don’t want to talk to you. Understaffed. I now completely avoid it if I can.