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June 2025 by Bertrand TRAVACCA
Worst pharmacy I have ever been to. Avoid it at all costs
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March 2025 by Tony
Rom was very helpful. Typically don’t receive this level of great service. Great service. Thanks for the great help Rom . Takes his job to the next level!!
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February 2025 by Wil Hobbs
Store is generally small, disorganized, cluttered. Products are frequently hard to find or out of stock. The pharmacy staff is small and overwhelmed. Telephone response and call-backs are inconsistent..,sometimes they don’t call back. Nice folks, but dealing with them is intolerably frustrating. Can’t do the job with “one hand tied behind your back.”
2-stars means avoid this CVS location if you can.
Wil H.
Oakland, CA
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January 2025 by Susan Garner
This particular CVS has been a consistent positive experience for me for many years ~ I live nearby and can walk to the store and I have found the staff very lovely ~ even with occasional changes.
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November 2024 by Scott Henderson
Only 25% of shelves stocked. Total waste of time going through.
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October 2024 by Thomas Scott
Drew Thompson & Molly - excellent customer service! I can’t write too much detail about my wife’s need for certain medications, but Drew went above and beyond to make sure all was good. Thank you to Molly as well for friendly smiles when everything else around me at the time seemed to be off balance and bad. Not only did they give me my wife’s medication quickly, they gave me a certain level of hope through their care and professionalism.
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July 2024 by Jeffrey Miner
Exceptional Service at Montclair Village CVS Pharmacy
I recently visited the CVS Pharmacy in Montclair Village and had an outstanding experience with the pharmacy manager (I regret I didn’t catch his name). From the moment I walked in, he was incredibly kind, helpful, and accommodating. His friendly demeanor and straightforward approach made the entire process smooth and stress-free.
This was a stark contrast to my experiences at the CVS Pharmacy on 41st Street in Piedmont Avenue, where I often encountered long waits and less attentive service.
Despite living in Grand Lake and not owning a car, the exceptional service at the Montclair Village location makes the bus trip worthwhile. I’m definitely planning to return!
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July 2024 by michael simmons
Great pharmacy. Great customer service from Kim, and the Pharmacy manager Drew is very helpful.
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June 2024 by Jessie Trost
Pharmacy department was so kind and helpful when we went in for vaccines. Jia made our day.
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May 2024 by Debbie S
The nicest employee AND security guard! Happy to find what I was looking for at my local CVS
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April 2024 by Jessica Bruno
The manager is cool but the hours suck, they take forever to fill prescriptions, and even after you pick them up their automated phone calls do not stop calling you to pick up your meds. So annoying.
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February 2024 by Drew T.
To Davy A: Online it does say the pharmacy closes at 6p- sounds like you are reading off the front store hours Which is why Walnut Creek cvs was recommended - their pharmacy closes at 7p Unfortunately, our line essentially is constant all day long with no breaks- if we help you after we have closed, we will also have to help everyone else who sees you being helped (or they will all be very upset) and we won't be able to close the store on time. Also, we are not supposed to ring our Rxs beyond closing since our terminals are in offline mode and there is a higher chance the Rx won't register as being "sold" (which results in a loss of insurance reimbursement plus copay). Not to mention, there is a labor budget we are held to, and every single minute that we have is precious. Those are just a few reasons. I wish cvs would provide us a vacuum that worked and a much better functioning and looking facility, but I cannot control that. In regards to helping phone calls, you showed up after closing, and our phone lines are shut off after closing so you must be referring to a previous experience. Like I mentioned the line is constant, so if we never take a phone call between customers, that call could be on hold for hours - if that was your family member, I don't think you'd want that for them. Take care Drew Rx manager
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January 2024 by Davy A.
Worst pharmacy experience in history. Understaffed, ceiling falling in, taking phone calls before in-person customers, long lines, shortened hours, dirty floors. The hours online say open til 7 on Saturdays. once you get there, there's a sign in the store that says "our new hours" and they're only open til 6. Here's a helpful hint: posting the hours inside doesn't help anybody. There were two guys still there, and I asked them to please sell me a prescription that was ready, and they suggested I go to Walnut Creek, where the prescription wasn't even called in. so obviously, we are not dealing with MENSA members here. But still, why don't you try just going a little bit overboard as part of Customer Service? just absolutely pathetic.
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December 2023 by Betsy L.
If you want to stand in line forever, go here!!! they have a lunch hour which they don't post so you don't know that they won't be back for an hour-ish which I was told after waiting for over 15 minutes and the pharmacist just kept smiling at me. When I asked when I would be helped, he said they were on lunch, I said, where is there a sign that says that? He said oh yeah, I probably should put one up....duh
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November 2023 by Jessica Stanton
My prescription has taken so far more than two hours to fill (I'm still waiting...). While I have been waiting I overheard a "consultation" the pharmacist provided a patient who was wanting to know the safety profile, half life, and side effects of the medication he'd been prescribed. He was told just "I have no idea what the half life is but if your doctor told you to take it I'm sure it will be fine." (Note that I am myself a physician and if a patient asked me a question to which I didn't know the answer I would, um, LOOK IT UP.) Not impressed at all.
