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June 2021 by Jon B
Delivery team was fine, very professional. But one box was missing and the company does not answer the phone.
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December 2020 by Hank F.
An exercise machine I ordered from Ebay was sent through this service. No calls from anyone the day it was supposed to be delivered. The day I called and they said it was delayed from the shipper. Finally they told me it will be there in a few days. I told them also that I needed to have it in the garage and they looked up my house on Google and said there will be no problem as they have 2 people. On the day of the delivery, no one called until at the last 15 minutes of the 2 hour window, I called them and they told me that it will be 45 minutes. I told them that I could not stay at home any longer as I waited as much as I could during the afternoon. I told my son whose hand was injured that they are supposed to bring the machine in the garage. The driver called me and told me that he was the only one delivering the unit and he could only put it on the street. I called his supervisor who denied that they promised me anything so I told them that they will be getting a bad review. The driver ended up asking my son to push his pallet dolly while he guided it into the garage. This is not what I expect from any delivery company. What if my son got hurt? His had was already injured. This is not our job to do this type of delivery! Avoid them if at all possible as they do not deliver what they tell you.
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April 2019 by Ben Ten
I would give zero stars if I could worst business ever and I didn't use them they delivered to my apartment complex and hit my car when I contacted them they said they won't do anything for us.Then I called my insurance and found out it was an unregistered vehicle they use. Horrible company doing illegal actions. Don't use them
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October 2018 by Bryan B.
Purchased a Sealy mattress from Costco and Dependable Delivery Service did a great job carrying a Queen mattress and foundation up two flights of stairs, removing all packaging, and setting up the bed in less than 20 minutes. I received a call from them to schedule a delivery time and they arrived promptly within the 3 hour window. I have no idea where all the bad reviews are coming from; everyone I encountered was polite, professional, and prompt.
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December 2017 by oliver wayne
"WORST DELIVERY SERVICE" IS WHAT THEY SHOULD CHANGE THEIR NAME TO!!! Would have given zero stars if it was an option. I received an appt for Monday from 12-3. it turned to 4:30/5 then six then i never received a call to inform me that they wouldn't be showing up that day after i stayed home the entire day. Two days later it arrives. If you buy a mattress from Costco and live in the East Bay Area PLEASE do yourself a favor and prepare for the worst.
