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February 2024 by Roxann K.
This place is great. They have everything a cook, restaurant, kitchen or home could need. The staff is very knowledgeable and helpful. Tonight I was in a real bind and needed something but I wouldn't get there in time before they closed. Harry went out of his way to meet me somewhere with those items. I'm sure this is not a normal thing but he knew this was a critical need and he made it happen. Thank you!!
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February 2024 by John R.
Great restaurant supply store with a solid selection of equipment, small wares, plates and glassware. Great one stop shopping.
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February 2024 by Kathleen B.
Hey was so helpful , found everything I needed to start my sourdough starting. Gait to see they serve the general public. Convenient, clean easy in and out.
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January 2024 by Susan V.
Ordered a equipment and smallwares for a new restaurant. They were meticulous at collecting payment when I ordered. They would not take a check, it had to be a direct desosit from my bank. I had returns which they authorized, for over $5k and there was also returns smallwares which understandably would have some restock fees. They took 2+ months to return the smallwares, and did not issue a check for the equipment in the meanwhile. I finally checked on my account status and they said they had my account reconciled and were sending a check. A month later, I had not received it. I emailed to find out what was happening. It was "sitting on a desk waiting to be signed" FOR OVER A MONTH. When I got the check it was over $1k less than the amount than the authorized returns. So somehow I paid more for the smallwares to be returned than I even purchased them for in the first place. Or they stiffed me. I would have kept the smallwares and sold them on craiglist if I had known they would give me minus $2k+ for them. I will never know because I can get no information from them about how they reconciled my account and why I did not get refunded the full amount for the authorized returns. Nor does my accountant have the information he needs to complete my asset list. They are certainly all business when you are ordering but when you are owed a refund monkey business starts. If you need a salad spinner, shop away. If you plan to spend a lot of money go somewhere else.
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April 2023 by Jonathan Randell
So many interesting items for the kitchen there's even a 4-ft long egg beater.
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March 2023 by Allison Wright
Great store! Friendly employees! We come here often!
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March 2023 by Joe Riley
If you are a chef or run a restaurant, then you have been here. Almost everything for a professional or production kitchen and front of house supplies and equipment.
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March 2023 by Joey R.
This is one of my favorite stores, it's the best place by far to get stuff for your home kitchen. Things like mixing bowls and whisks and sheet pans don't need to be fancy, just well-made so they are easy to clean and can be used a million times, and this is the best store to get that sort of stuff. Good prices, and a good inventory that changes so it's worth going back. I got a really good bread knife and a bunch of stuff for my pizza oven last time I was there.
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January 2023 by Steve D.
I will never shop here again. I purchased this Vollrath commercial 20 Qt Stock Pot at East Bay Restaurant Supply on 12/23.22. I used it once on 12/23 to brine a turkey. It was perfect and shiny when new. I rinsed the pot and washed it in the DW on regular temperature not high, and not sanitize. When it came out it was completely discolored. I went to the store 1/7/23 to return it within 30 days and was even willing to pay their restock fee of 20%. The merchant told me their policy is to not accept returns unless the merchandise is in new condition. That is impossible as this pot is clearly of poor quality even though priced at ~$200. No where on this heavy duty, commercial quality pot or online does it say not dishwasher safe. To the contrary, it sounds indestructible with lifetime warranty. They tell me the pot will work just fine and I should keep it. My wife cannot display the pot in the kitchen as it looks awful. I even offered to exchange it with them and buy a different brand. I told them I will not pay and will be contacting Visa to dispute the charge as I am dissatisfied and they don't seem to care. I do not recommend this merchant at all. I rarely have problems with merchants as I buy quality products from good retailers. But sometimes it is hard to find what you need... I cant give zero stars or I would.
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January 2023 by Lars S.
Easily the worst restaurant supply company we have ever worked with. They were rude, dishonest, and unable to deliver equipment in the time frame promised. Avoid at all costs.
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October 2022 by Nike Bravo
Loan V. Thank you so much for being very communicative and helpful!!! Appreciate you and your work!
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October 2022 by Marshall D.
Great selection of items. I purchased plates and bowls that I could not find anywhere near home. This places blows away Crate and Barrel. I found thier prices to be below average. I would recommend this place to anyone shopping for a restaurant or home.
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September 2022 by Tati S.
Great store, a little pricey. For the most part you will find what you need. The staff is not consistent sometimes I have a very helpful staff member and other times I've had a not so helpful staff member.
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July 2022 by Chris E.
Terrible customer service just now and trying to check out. The system would not work he kept trying then asked others to come help and still could not ring up my items I would not recommend it. There was about eight employees and one customer but could not accommodate me.
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April 2022 by Jay G.
This place in incredible. I was looking for a No2 Canister to create my foams and sauces. I called and they said they had several. When I walked in it was like a kid in a candy store with thousands of items from dishes, cast iron pans, massive commercial cooking equipment, 10 gallon pots, and everything for the restaurant industry. The staff were fantastic and when you buy something, if you have an issue you can bring it back without any issues. Prices are good and for a chef's one stop and shop, you'll definitely drain your bank account if you don't control yourself! 5 stars
