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February 2024 by Shannon Smith Hartwell
Well stocked store on Lakeshore. Parking can be challenging, but once you're parked, it's all good!
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June 2023 by Al L.
I purchased some jeans GAP online during at 50% off sale. However, one pair did not fit well and I wanted to exchange it for a slim cut. Not having had to do an online return, I text chatted with a customer service rep and she explained the steps to return the pants, reorder and pay for the new pants and that it would take up to 25 business days for my return to be processed and credit to be issued. Not wanting to deal with the process, I decided to do the exchange at a store. GAP has been closing many locations and stores are few and far in between. Luckily the nearest store was only 9 miles away at the Lakeshore area and I found a parking space down the block.There was no wait and I was able to walk up to the cashier and explained my intent to do an exchange. She said I would be credited for my purchase, but I would have to purchase the new jeans at the current price and not at the price I paid, which didn't make sense. She said she would get a manager to help me. A manager came and I explained my situation and he checked if the pants I wanted was in stock and it wasn't. So he ordered it online and it would be sent to me and processed my return. The pants went down in price so I even go a credit for the difference. I was happy to get my exchange done at the store and not have to deal with the steps required for an online return. It was not simple like a return on Amazon. Though the cashier did not understand the exchange I wanted to transact, I appreciated that the manager made the exchange transaction seamlessly.
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May 2023 by Ciao Bel1a
Love this location the workers are so nice and helpful i always leave with a smile awesome.
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April 2023 by Louis Salerno
Friendly, efficient and extremely helpful staff !
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January 2023 by cortez phenix
This weekend I decided to visit my local Gap store on lakeshore in Oakland a mistake to say the least.I went inside no greeting .I asked a representative for assistance who was maybe 8 to 10 feet away and his response was what is your question from a far it was a grand total of three people in the store and he was clearly not busy. I continued to shop on my own with no customer service I finally decided to buy a pair of khakis while checking out I asked if there was a manager on duty believe or not the original guy that I spoke to from a far was the manager no wonder why retail stores are dying!
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January 2023 by Sally Steele
Nice store, well organized and clean with friendly staff. Took off one star because they don't carry short/petite sizes (I asked a sales rep) which seems like a miss.
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January 2023 by Cortez P.
Horrible customer service I was there this past weekend.I entered the store no greeting I asked for assistance from a representative he yelled from across the room there was a grand total of three people in the store lol.I decided to purchase a pair of khakis while checking out I asked to speak to a manager turns out the rep who yelled from across the room was the manager smh no wonder why retail stores are closing!
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December 2022 by Peter P.
Nice settings n cool window displays.
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September 2022 by Joseph Abraham
The Oakland outlet is a bit too small a place. Selection limited too
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August 2022 by Omar Montiel
Very friendly customer service. Some very good deals, but not a lot of variety and mostly expensive prices.
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May 2022 by Ahmed Abusamra
Free parking across the street. The staff is nice and helpful. Overall a good experience.
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December 2021 by Kendra F.
Gap is where I go for my jeans, and every now and then I do buy a coat here during the winter when they are having a sale or gap cash promotion. It's rare I buy anything full price unless I find an amazing fitting pair of jeans and they're not on sale. Outside of that, Gap is great for stocking stuffer items for the holidays. This location is convenient and near the lake, food, snacks, and Trader Joe's so half of this review is about the location. The other half of this review is about this amazing shacket I found on sale for under $100. I'm almost certain it's 50% wool - it is mixed material with wool for sure -, its "light enough" weight, and good quality. I always like to have something wool to wear in the winter, especially if it's not heavy. This fit the bill.
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November 2021 by Pecosa G
Friendly service!
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November 2021 by C Timms (CatMan)
Excellent place.
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November 2021 by Rita Deleuse
Clean, organized and fully stocked.
