Do not stay here unless you really have to the area along Embarcadero is very unsafe. Co-worker had his vehicle stolen from Hilton hotel parking lot and upon requesting video footage the hotel staff said the camera does not work.
December 2023
Thank you, Shay! Had a booking issue here that was my fault, and they REALLY went out of their way to resolve the issue for me. Genuinely appreciated her being so cool and understanding, made my night. Thank you again Shay for your kindness, you're good people.
December 2023
Someone came into our room around 11:30pm while we were sleeping. They said the front desk give them the keys. The lady who checked us in called me and ask my name?!! What a messed-up hotel service. I was in shock someone was in my room, and I woke up in horror. I will never stay this hotel again.
