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March 2024 by Arno Thom
HR Block agent made multiple errors on my 2021 qnd 2022 tax returns which has led to me spending hours resolving. I filed a greivence with HR Block but had to follow up several times to move the grievence along and have yet to receive compensation. Hence I need to contact HR Block once again to find out what id going on. No customer should have to go through what I have to resolve an issue.
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March 2024 by Bob Pryor
5 stars for my preparer's patience and clarity (and for honoring the discount that had some tricky small print). The receptionist was also a delight to chat with. Was about as painless and pleasant as a tax appointment can be.
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February 2024 by Damon Whittle
They are the best tax services around, and worth every penny
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February 2024 by Mitch
I am very satisfied. I walked right in and they took care of me without having to make an appointment. Everyone was very friendly and helpful. I will definitely be back next year.
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February 2024 by Anna Gutierrez
Nice staff
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October 2023 by Jessica Duncan
Poor experience with Arnetta.
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June 2023 by Thomas Ransegnola
Was supposed to be a quick drop off of documents, and instead I had to sit and watch as he copied all my files over. Missed key aspects of my return that cost me ~$1000 even though I brought my previous year's return as an example and even pointed out what boxes were missing.After all that, I was charged $375 when all he did was enter the forms I have him and not consider anything but standard deduction. Absolutely not worth it.Update: After speaking to customer service Cierra helped to fix my return. She was very kind and clearly very knowledgeable! I have update my rating to a 3star since it was still a pain and quite expensive, but in the end H&R Block made an effort to fix it.
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May 2023 by Rubi Bahena
Austin O, my tax professional was incredibly knowledgeable and made the process as painful as possible. He helped me with tips on how to be better prepared next year when filling taxes and really took his time. I look forward to working with him in the future and recommending him to all my family and friends!
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April 2023 by Tanya J. Waterfield
Short wait time, quick service and Lisa Espinda was a pleasure to work with yet again. All around, great experience.
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March 2023 by Brandon Byrd
Felt rushed and tax "professional" did nothing to help explain or find any deduction, never paying $200+ for that type of service ever again
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March 2023 by Sophia Marshall
For the job done but pretty pricey
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April 2022 by RockSmash Ronin
Waste of my time, and felt like an inconvenience to the rep.== UPDATE== I am not bothering myself with customer support when I was never supported in the first place.You should never feel like you are inconveniencing the people who you are trying to do business with, but this is exactly how I felt after being treated the way I was when I went in for my consult today.Bonnita, the lady I scheduled a 15 free consult with, was either stressed from tax season, in a rush, or something, because she had a whole attitude that told me I was wasting her time. On the phone they told me to upload my tax documents to HR Block's site so they could log in and look at them to help. I get that she wasn't going to help me with my taxes during a free 15 minute chat, but what's the point of coming in if you can't even answer some of my basic questions.Just do your taxes on Turbotax! Save your time and the extra trip out of your way.
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April 2022 by Azura Prescott
I have been going to H&R block for all my tax needs for many years. I'm always happy with the service I recieve.
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March 2022 by Alex Parkin
Karen was delightful. Fully explained everything and reassured me in all of my concerns. She's an asset to you company!
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March 2022 by Katherine Rieder
Gladys was wonderful. Really a big help and made things so easy for me.
