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February 2024 by Jesse J.
Terrible customer service. Second time visiting this store, and again, no one got back to us after inquiring about their products. The woman from sales was completely disinterested, unfriendly, and unknowledgeable...this is a place to avoid.
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October 2023 by Parati B.
We had a horrible experience with JLKB. Our contractor ordered 3 vanities and 3 sinks through them. The JLKB made at least two mistakes in the order. We waited for 5 months for the items to arrive. One vanity and one sink arrived broken. One vanity had the cabinet hinge on the wrong side. They were poor communicators and didn't offer any remedy for the MONTHs we went without a functioning bathroom due to their ineptitude. Wish we had not worked with them. After so many months of waiting, I am now going to order a replacement vanity via Home Depot. What a flail!
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September 2023 by Lori Lujan
Liz is phenomenal. Btw- small businesses survive because of mark-ups. The Internet is killing small businesses!!! They have to pay rent, salaries, utilities. Go work with a robot or a faceless website for less $$. I prefer to support small business. Their showroom is limited but I went to Premiere Kitchen and Bath in Walnut Creek to see what I like then ordered with Liz. This was my first remodel and she held my hand and was responsive to all my questions. She knows all about plumbing, fixtures, etc. Super personable and a hard worker. She often stayed late helping me decide. I worked with her for 2 months and NEVER had a bad experience. Another co- worker is a but off putting which is why I stuck with Liz.
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July 2022 by William Wilson
horrible experience - beware.
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June 2022 by Alice Mbulu
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April 2022 by Nicole Kelly
I have had a great experience with Cyndi. Her suggestions were thoughtful and she's been helpful with all of the issues that inevitably occurred during installation of our kitchen and bathroom remodels.
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February 2022 by Valentyn Dmytriyev
Drove all the way from Sacramento to find out that it’s open by appointment only, while on Google there is no more of that…
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January 2020 by Jane D.
Store is beautifully laid out and is stocked with very high-end items. But it's a pain in the butt to get information about the items (e.g., price, availability) and the sales staff, while generally friendly, do not seem very knowledgeable about the store merchandise or motivated to sell it. I'm not sure how a store that operates this way can be very profitable.
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August 2019 by Global T.
I am remodeling my condominium, while investing in bathroom furniture's and fixtures. Jerald was my representative. Down to earth professional, I could tell he had many accounts going. That being said he definitely went out of his way to cater to my needs as busy as he was. The staff was also helpful. They have amazing bathroom fixture vanities, accessories and Faucets for a high-end result. After purchasing a Sigma Faucet , my contractor had issues installing it. Jerald went out of his way to find a solution. Thanks to you Jerald again! Life saver. Good guy and really thinks outside of the box. Outstanding customer service
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April 2019 by Mary Mathaisell
Good selection. Informed sales people. Trade discount.
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April 2019 by Erica Nagel
Didn't but anything but the people on the floor were very helpful and nice
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November 2018 by Paulo Ney de Souza
Overpriced, you can get all the stuff at Amazon for half.
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July 2018 by Jill M.
Such a beautiful showroom. First time I walked into the Oakland location, I knew I was in trouble! Such beautiful merchandise and none of the cheesy stuff we have been brainwashed to think is good quality. You can see the difference right away. I admit, I was all for cutting costs, but when I compared what I was going to buy opposed to what they showed me, I could SEE the difference. No high-pressure sales people for the products spoke loud and clear. I knew then that I did not want to cut corners in the one and only time I was going to remodel and want it to last for the rest of my life! Sunny was knowledgeable and very patient while I learned "the ropes." She answered all my emails promptly and gave me all the pricing I asked for. I'm sure I annoyed her, but she never showed it. In the end, I wound up with a beautiful, fireclay Allia sink (made in Paris) instead of some cheap stainless steel sink that my contractor was going to "throw in" for $300. JLKB also has beautiful lighting, faucets and cabinet hardware. I could go there just to look and spend the day be compeletely happy!
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July 2018 by james f.
Great customer sevice staff very accomidate a real pleasure They helped me and my friends They care about there customers.
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April 2017 by Caroline Santander
Beautiful stuff, Horrendous service! Stay away from this place! They will put the blame on you for incorrect orders placed by them, they do not need your business and act as they do you a favor by serving you. We filed with the BBB.
