Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About Kaiser Permanente - Northern CA
Kaiser Permanente - Northern CA has garnered a range of feedback from its members. Many appreciate the excellent doctors and reasonable prices, noting the importance of being one’s own advocate in healthcare. One long-time member expressed unwavering support for Kaiser, having received consistent medical care through significant health challenges, including cancer and childbirth. However, they voiced frustration regarding the transition to Medicare, highlighting difficulties with customer service and enrollment processes, which led to feelings of neglect and dissatisfaction. In contrast, another member had a positive experience with the appointment and advice line, praising the empathetic support they received. The representative made them feel valued and cared for, reminiscent of a family doctor’s office. Additionally, a thumbs-up was given to a pharmacy technician for providing courteous and efficient service, demonstrating the dedication of individual staff members. Overall, while Kaiser Permanente offers quality medical care and has compassionate staff, there are notable challenges in customer service and the Medicare enrollment process that some members have encountered.
5 stars to everyone my husband and I have encounter over the years. My husband has been a member for 60 years and I have been for over 25. We would never have any other healthcare insurance.
December 2025
I would like to recognize Amanda R, with KP patient financial services. She assisted in locating an error duplicate account. Most people you speak with are professional, however Amanda built quick rapport and I felt her communication was genuine.
November 2023
Excellent Doctors for a reasonable price. Like all of the other health care companies, you need to be your own advocate. I would recommend them to others.
