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February 2024 by Marisa S.
I used to really love this place. My husband bought my engagement ring from here and several other memorable pieces. Unfortunately, one of the items he purchased, a pair of earrings, broke. We looked on the website, and it appeared the repair would be easy since the company boasts "longevity" of items and "we are happy to repair it. Please contact us at the location where your piece was purchased." Plus, the earrings were only three years old. We arrived, and the sales associate was preparing an item to be shipped, glanced up, and said, "Hey." We approached the counter; she appeared annoyed and sighed, "can i help you?" I told her i had items that needed repair and handed over my Esqueleto box. She opened the box, looked at the broken earrings and told me they weren't purchased there! I probably should have left at that point, but I didn't. We produced the electronic receipt, and she was still skeptical. She then told us they were old, like I should expect my jewelry purchased from there to break after three years. She quoted us $30 for the repair and we advised the website doesn't say there will be a cost. She laughed at us. Once the earrings were fixed a different sales associate helped us. She said the repair was $60! She could only apologize and say they provide the best quotes possible at the store, and it is up to the studio. It should be noted, there wasn't a warning that the price could increase once the studio receives it or phone call once the studio received the earrings advising repairing a post would cost more money. The quoted $30 price was on the original receipt the only person surprised by the doubled price was me. So they have lost a longtime customer and now I'm just worried about my other jewelry purchased from them because if something breaks I will not be seeking repair from them.
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January 2024 by Willow B.
I've popped in the Oakland shop many times over the years, to buy a few special gifts but mostly to feast my eyes on the wearable art. When my fiancé and I went in to look at rings, we had the honor of being helped by Laur. She was so patient and kind with our very different shopping styles, and it was obvious she truly enjoyed the process of helping us find the jewelry that spoke to us as individuals. We came back several times to try things on and think about it before making our choices, and Laur saved our favorites from previous visits and offered thoughtful new options we might not otherwise consider. Nothing about the process felt stuffy or pressured, but rather like she was the super stylish and knowledgable friend who you'd want to take ring shopping with you. We finally chose options we are both thrilled about, she was great about walking us through the process to get my fiancé's vintage band resized. Thanks Laur!
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November 2023 by Catherine G.
OMG. A visual delight with ceramics jewelry and so much more. Love the people who work there and the items are original and beautiful. What a gift giving treasure.
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October 2023 by Charles X.
I hesitate to write this review because I love the Oakland shop and the brands they carry and our family has bought a lot of pieces from here but the exchange process is a headache if you're outside the two-week window. And they would not honor the loyalty points used in the order.
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April 2023 by Sonia R.
Beautiful rings, great customer service. I just had a great time picking my ring. They answered all my questions and I was able to try each ring I asked for.
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February 2023 by Rebecca S.
I am so bummed -- I recently got engaged and am looking for a super unique ring. I was so excited to look at pieces and try them on, I went in with a friend. We asked to see a ring or two and said we wanted to see more. The woman seemed super annoyed with us the whole time and after we looked at a couple of things she turned around and walked behind the desk and pointedly started scrolling her phone and pretending we weren't there, even as we identified other pieces we would like to see. I left feeling really awful about the experience, a bucket of cold water on my excitement and genuinely sad to miss out on their gorgeous selection as I will not be spending money there.
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October 2022 by Anne S.
Customer service was non existent. I was there for 15 minutes and completely ignored by the two staff. There were two other customers in the store but they were not actively being attended to.
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August 2022 by Glenn C.
This place is dangerous place for jewelry lovers looking for unique pieces crafted by artisans (some local). If you're looking for that "bling-bling" effect, this isn't the place for you. Think more: laid back, bohemian California vibe. (The store feels like I've been transported to Silver Lake.) They also carry some housewares in addition to a curated selection gold and silver jewelry. The men's jewelry selection is limited but many of their pieces can be worn by everyone.
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May 2022 by Brianna D.
I fell in love with Todd Pownell's work at Esqueleto and worked with Sha-Ron to have a custom ring made. She did an amazing job of communicating with the jeweler about what I wanted and I couldn't be more happy with my ring. I used a stone I recently inherited from my grandmother and it felt so good to work with people who are so personable. I could not recommend them more.
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April 2022 by Julia F.
Spent hundreds of dollars on a gold necklace, only to have one of the links break within just a couple of months. They begrudgingly fixed it, but the same spot broke a week later. Another link broke off a week after that when I took it in elsewhere to get fixed and the professional gold cleaner was cleaning the necklace. It does not appeared to be soldered correctly. Be careful shopping here.
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February 2022 by Mieko Y.
A friend recommended that we check out Esqueleto for engagement rings, so we set an appointment. Sha-Ron was the one who helped us. She let us look around pressure-free for as long as we wanted, and then patiently followed us around as we both tried on several rings and asked a lot of questions. I'm not generally a ring person, so I had no idea what style I was looking for, or what suited me. She was really knowledgeable about each featured artist and the pieces. We each found rings we loved and Sha-Ron diligently measured us to ensure we had the correct ring sizes. Mine will be both my engagement ring and wedding band and my honey bunny also found a wedding band he likes. I love the fact that our rings are unique, we are supporting artists rather than a big box store, and the stones and metals were ethically sourced. Definitely check out this shop! It was fascinating to see the aesthetic of each artist really come through in their pieces. There seems to be something for everyone, and they have pieces that will suit a wide range of budgets. As others have mentioned, the service is also amazing.
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December 2021 by Lolita D.
Gorgeous selection of jewelry. The sales people are welcoming and full of great suggestions without being pushy. We love this place! We are ordering a beautiful wedding band and can't wait to keep visiting them for special occasions.
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March 2021 by A C.
I purchased several rings and Sha-Ron was SO HELPFUL! She guided me through the process and was super patient and knowledgeable! Big Fan of Esqueleto and Sha-Ron!
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September 2020 by Gretta S.
This place is fabulous! I went in today to look at engagement ring and to get my ring size. Sha-Ron was so helpful, knowledgeable and kind. There was a large selection at the shop, and I found several styles I loved. Most helpfully, Sha-Ron sent me a follow-up email with the rings I liked, pricing and additional info. I would recommend Esqueleto to anyone!
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April 2020 by Alice N.
Oh thank goodness for Esqueleto and their amazing engagement rings. Incredible designs, especially if you're looking for something "alternative," not super traditional, or not overpowering/ clunky. We had STELLAR customer service from LK, who was so lovely and patient. When I told LK I wanted a low profile ring, LK knew exactly what I meant, showed me those exact types of rings and answered my millions of questions. They let you look at a few at a time so you can really compare the rings to each other. I never felt rushed to hurry so they could help the next customer and I never felt pressured to make a choice. They understand that this is a big decision ($!) that warrants lots of window shopping and that you need time to shop around and compare rings & prices. The place is very upfront about pricing and helps you take pictures of the rings, their prices, and the item code. This makes it so much easier to keep track of final prices, makes it easy to compare prices, and makes it easy for your partner to go back without you and get the exact ring you want :) Thank you LK!